Product: Lowes Window Installation Clear all filters (18 of 18 reviews match)
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3.7
Details
during the process I was promised a compensation for my pain and suffering only if Lowes was permitted to fix the issue. After several additional weeks of waiting the windows sat in my yard waiting for the installation. Here is the kicker the regional manager being...
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Review
#1145872 Review #1145872 is a subjective opinion of poster.
Service
Lowes Window Installation
Cons
  • Buying windows
  • Management and customer service
  • Poor or nonexistent customer service clerk beyond disrespectful
Reason of review
Order processing issue
Loss
$350
Preferred solution
Price reduction
4.0
Details
Ordered one window December 2016. Here it is November and they still have not installed the proper window. To summarize: 1. Delay ordering due to staff vacations, no communication in install office. Months! 2. Window arrived to store but we were never notified. Weeks!...
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Review
#1124950 Review #1124950 is a subjective opinion of poster.
Service
Lowes Window Installation
Cons
  • Lies and disrespect
  • Rude staff
  • Claim we did not call when we did
Reason of review
Poor customer service
Loss
$5000
Preferred solution
$5,000
1.0
Details
I recently purchased a home and the previous owner had a contract with Lowes on Good Middling Dr in Fayetteville, NC to replace all the windows prior to closing. On the day of closing the windows still weren't installed due to the windows being on back order for two...
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2 comments
Anonymous
#1339913

Update: The contractor showed up on May 16, 2017 to replace the windows and out of 15 windows only 7 of them were the correct size, so 8 had to be reordered and told me it will be a month before they return. On a positive note, they did do a favor for me while they were here and turned my patio blinds around for me because they were originally sliding in the opposite direction that the door slide.

The guys were actually a friendly group of guys. They are schedule to return on June 19 to replace the remaining 8 windows so I will do a final update following that day.

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Review
#1047302 Review #1047302 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Poor customer service
1.9
Details
He's as bad a brick repair guy as he is a window installer. Quality of windows absolutely stinks. There manufacturer should not be in business. I told lowes in one email I did not want to talk to anyone from store again, they have no comprehension of the words "do not...
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Review
#975570 Review #975570 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Order processing issue
1.7
Details
Ordered our window from Lowes in August. Waited for the window to be made and shipped to Lowes, then waited for the Installer to call us and set up a time to come install the window. They wee 2 weeks out. The day that the installer is to come install the window,...
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1 comment
Anonymous
#1245188

I'm pretty sure the employees at the store did not break your glass on purpose. They do not and cannot control shipping from the vendor or the trucking company that takes it to the store.

They do not control the installers schedule. They try to provide you a product and service but cannot oversee the window from vendor to your home. I'm sure you were put out and believe you are deserving of some sort of discount. I can only imagine the attitude and frustration that was on display when you were told the second time it was damaged.

It's a window... 94% of customers are saying that they had great service and will recommend friends and family to Lowe's.

You were in the 6%. I'm sorry this happened to you.

Review
#947493 Review #947493 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
Tags
  • Window Window Installation
Had a contract with Lowe's on the Install of window I bought there. The contract stated type of window, amount of contract, and time to complete. Paid the amount in full before they started any work. Two elderly carpenters showed up to do the work on a Wednesday. When...
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Review
#945947 Review #945947 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Pricing issue
The Lowe's window salesman was very nice and promptly responded to any questions we had.. That was until we signed on the dotted line and the install went bad. Lowe's contracts out their installers and according to Lowe's the installers for our project were "their...
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Review
#936613 Review #936613 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Order processing issue
1.0
Details
We spoke to the installer and someone at lowes who said we had to be there for window install. My bf *** work and loses sick time and pay. Then it rains and last minute while he is on the way there and stuck in traffic, they call and say cant put in window. It is an...
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1 comment
Anonymous
#1220316

But were they nasty?

Review
#925296 Review #925296 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Pricing issue
Loss
$427
Preferred solution
Price reduction