Product: Lowes Windows And Doors Department Clear all filters (2 of 2 reviews match)
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1.3
Details
Imagine you own a home, imagine you want to upgrade/update your windows and doors, imagine Lowe’s enters the picture… Now imagine a salesperson -from the Paterson Lowe’s-; kind, courteous, follows up, is polite about spending hours with you during the selection and...
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3 comments
h.kitchener
#1707561

Not sure why you would end up paying for "a job half-done"with no avenue for recourse. Perhaps you paid them in full prior to installation?

If so, big mistake. You may be able to sue Lowe's in small claims court. Check it out. Lowe's will deny any liability as they didn't make the windows nor do they employ the installer---they are sub-contractors used by Lowe's for these jobs and are supposed to carry their own insurance, etc.

When you go to a big box store and have construction work done, be aware that the big box store will try to ignore your problems and deny any culpability, blaming the sub or the manufacturer.

Check out the small claims court filing. They have a maximum dollar limit, depending on your state.

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Review
#1568430 Review #1568430 is a subjective opinion of poster.
Service
Lowes Windows And Doors Department
Cons
  • Severe lack of communication between customer and lowes
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Price reduction
3.1
Details
I usually like shopping at Lowes. I have their credit card and I've bought many things there for my new house. But, I tried to buy a window from the Royal Oaks store in Houston last Saturday, and their customer service was horrible. I, and another man, stood in the...
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5 comments
Anonymous
#1440981

went to lowes tx city today sunday to purchase fertilizer,went to pay for it and tried to use my veteran discount only to be told (very rudely) by two employees at the garden center check out that i could not use my discount because i am not on file,b.s. i been shopping at lowes for 15 years or more always used my veteran i.d.

card for a discount,now lowes want us veterans to go thru a 3rd party to check our credentials and the 3rd party would research my info.,who wants the company to research my dd214? i darn sure do not,my info is my business not some other company,as of today i will never shop another lowes

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Review
#938351 Review #938351 is a subjective opinion of poster.
Service
Lowes Windows And Doors Department
Cons
  • No customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Support

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts