Not resolved

Called installer they came looked it over said nothing they could do, never seen this before. Must register complaint with store.

OK go to store register complaint this was a Saturday, was told must call the corp, office on Monday. Ok registered complaint also sent pictures. I hear NOTHING, so I call & email person who I sent picture too. Was to 4 - 6 weeks before I hear from manufacture.

4 weeks in go back to store demand to speak to manager "JIM" he will look into this BLAH BLAH Still nothing heard. Now 5 weeks in & still nothing from "ANYONE". Why does the manufacture have to contact me, I went through Lowes for the purchase & install, Lowes should stand behind the product & make it right. Very pissed off, disappointed tired of run around.

My warranty will be up in 4 mths now. Blame the installer, blame the manufacture etc... that's all I get. I called the credit card carrier & disputed charges too & of course that can take 60 days until they follow up with Lowes as well.

I also had carpet installed at same time as the Vinyl flooring so I had made a huge purchase.

What can I do from here. Considering an attorney, Get Marty at KDKA, Better Business .

Product or Service Mentioned: Lowes Flooring Installation.

Reason of review: Warranty issue.

Monetary Loss: $4000.

Preferred solution: Let the company propose a solution.

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