State: Maryland Product: Lowes Customer Care Clear all filters (7 of 481 reviews match)
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Lowes in Chaptico, Maryland - Terrible

3.8
Details
Called appliances at the California md Lowes Toni answered she was very rude and instead of helping me she transferred me without telling me to front desk I had a question about an item being in stock and she couldn't help me she just transferred me and the phone ended up disconnecting awful experience.
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Review
#1423807 Review #1423807 is a subjective opinion of poster.
Service
Lowes Customer Care

Lowes in Hagerstown, Maryland - Drenched by Flower Pot at Garden Center

Pulled a large pot of water download for me. Just had foot surgery. In surgical shoe. Lowe's local staff treated me horribly. Water got into my Galaxy Note phone. Ruined the speaker. Lowe's said no one saw me pill pot off shelf which had no roof. Many employees saw me wet. Offered no help. Basically called a 67 year-old woman with a $10,000 credit limit with Lowe's a liar. Local mgmt unprofessional. Efforts to contact corporate management through certified mail failed. Life long cust. Their loss. Msny home projects planned to get house ready to sell. No wonder they sre closing stores.
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3 comments
Anonymous
#1606980

I didnt quite understand your first sentence.

Anonymous
#1606766

Ok so you got wet, so what. That’s called life.

It’s NOT their fault directly that you got yourself wet. Indirectly yes as it was on their property. But face reality that is a ACT OF GOD. No ones fault directly and some common sense on your part would have prevented the situation.

A open roof means rain will get in. If the pot was over your head then you should have had a employee get it for you. It’s not about your credit limit but your age does factor in. At your age you would think a smidge of common sense would apply.

Get over it because sometimes in life we have to live with the choices you have made. The only person you should be mad at is yourself. Trying to use your age, financial status, or any future potential purchases is not going to cause them to do anything but laugh at you.

You did this to yourself on their property. That doesn’t make it their fault.

Anonymous
#1606618

Was this in an outdoor garden center where the rain can hit it? If so water is so meting you might expect to be in a pot you pull off the shelf. Just a fact of nature.

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Review
#1413559 Review #1413559 is a subjective opinion of poster.
Service
Lowes Customer Care

Lowes in Hagerstown, Maryland - This company needs to get it together

1.3
Details
The worst customer service of any store i have called.
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1 comment
Anonymous
#1483899

The worst post I have ever seen. Absolutely no explanation of why you feel they provided the worst customer service.

If you are going to complain, tell the story of what upset you.

A post without substance is unbelievable and won't convince anyone you are serious. Too bad they let people post these short complaints from a mobile device.

Review
#1259179 Review #1259179 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Catonsville, Maryland - The worst customer service ever

1.0
Details
The girl working at customer service was rude and she even curse me because she thought I would not understand because of English. Her coworkers heard her and they supported her and they all turned against me til the manager came and told her to return my item. I purchased some 400 pieces of bricks on sale, I picked up 200 and said I will come back later. The lady at check out was like it is cool just give them your phone number that is all. I was like are you sure don’t I need a special receipt or confirmation number. She was like no we do this all the time. So I left when I came back to do so. She acted like I am lying and said they have to check the camera and everything I was like okay. Let is do that. Then she throw the receipt at me and said wait till the manager comes. The she look at the coworker said look at this clown. I return and said what did you say to me? She was like nothing. But the coworker and her were giggling.
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2 comments
Machele
#1458590

Go to the main Lowe's website---do a search for it---and complain about this location to corporate. The girls at customer service probably thought from you appearance/dress that you were just some itinerant guy from who-knows-where who couldn't speak English.

They need to be reprimanded, but corporate Lowe's needs to know what is going on at this store. I know how you feel---back when I was a shepherd working with sheep, some people thought I was just some dump goat-herder who was dressed oddly and spoke "differently."

Anonymous
#1458984
@Machele

Yeah your money is worth a little more respect at the least. They were *** and the main office should be told about it.

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Review
#1228003 Review #1228003 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Gaithersburg, Maryland - A lot of false promises

1.0
Details
I just purchased carpet from Lowes for two large rooms in our home. Facing a time crunch, I chose the style and brand specifically because Lowes stated it was in stock. Since signing the contract, I have received 4 calls from Lowes each giving a different (and later) date as when the carpet will even arrive at the warehouse. Thus it is was NEVER in stock. Before signing the contract Lowes insisted their installers work on weekends. After having paid for the carpet in full, I learn that the installers DO NOT work on weekends!!! The whole project has just been a complete nightmare and the carpet hasn’t even been installed yet!! Do yourself a favor and shop elsewhere!
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Review
#1210377 Review #1210377 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Severn, Maryland - Appliances

3.0
Details
Noting but problems. Delivery are not experience people. They fired people who could install your appliance. Now just have delivery. And keep fingers cross if they can hook it up.
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Review
#1145669 Review #1145669 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problem with delivery

Lowes in Baltimore, Maryland - Customer Service/Operator Department Need Training

I called the Lowes located in Catonsville, Maryland regarding cutting glass station while at the Westminster, MD Lowes (glass machinery broke in Westminster). Several times the operator picked up and put me on hold or hung up which caused me to call back. Finally during my drive leaving Westminster to Catonsville after calling 10 times, the young girl picked up and I asked to speak to the store manager.. she finally connected me to someone by the name of John. I explained to him my reason of calling and his excuse was it is busy at the store and maybe that is why she hung up or placed me on hold forever. I asked if their glass station was working and he said yes. By the time i get there, ready to get work done, the representative in the glass department said the glass blade stopped working this morning. I am very disappointed as a first time customer of Lowes for the run around. It was a very displeasing experience.
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Review
#1111917 Review #1111917 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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