State: Maryland Product: Lowes Customer Care Clear all filters (8 of 461 reviews match)
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1.0
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I have been a Lowe's Customer for many years, purchasing numerous appliances, paint, wall-to-wall carpet, and home installation services. In August, 2019 I purchased $2,500 of flooring, and installation services for remodeling my home. Today is Sept. 23, 2019 and I am...
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#1661897 Review #1661897 is a subjective opinion of poster.
Service
Lowes Customer Care

Lowes in Chaptico, Maryland - Terrible

3.8
Details
Called appliances at the California md Lowes Toni answered she was very rude and instead of helping me she transferred me without telling me to front desk I had a question about an item being in stock and she couldn't help me she just transferred me and the phone ended up disconnecting awful experience.
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#1423807 Review #1423807 is a subjective opinion of poster.
Service
Lowes Customer Care
Pulled a large pot of water download for me. Just had foot surgery. In surgical shoe. Lowe's local staff treated me horribly. Water got into my Galaxy Note phone. Ruined the speaker. Lowe's said no one saw me pill pot off shelf which had no roof. Many employees saw me...
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3 comments
Anonymous
#1606980

I didnt quite understand your first sentence.

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#1413559 Review #1413559 is a subjective opinion of poster.
Service
Lowes Customer Care
1.3
Details
The worst customer service of any store i have called.
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1 comment
Anonymous
#1483899

The worst post I have ever seen. Absolutely no explanation of why you feel they provided the worst customer service.

If you are going to complain, tell the story of what upset you.

A post without substance is unbelievable and won't convince anyone you are serious. Too bad they let people post these short complaints from a mobile device.

Review
#1259179 Review #1259179 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
The girl working at customer service was rude and she even curse me because she thought I would not understand because of English. Her coworkers heard her and they supported her and they all turned against me til the manager came and told her to return my item. I...
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2 comments
h.kitchener
#1458590

Go to the main Lowe's website---do a search for it---and complain about this location to corporate. The girls at customer service probably thought from you appearance/dress that you were just some itinerant guy from who-knows-where who couldn't speak English.

They need to be reprimanded, but corporate Lowe's needs to know what is going on at this store. I know how you feel---back when I was a shepherd working with sheep, some people thought I was just some dump goat-herder who was dressed oddly and spoke "differently."

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#1228003 Review #1228003 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
I just purchased carpet from Lowes for two large rooms in our home. Facing a time crunch, I chose the style and brand specifically because Lowes stated it was in stock. Since signing the contract, I have received 4 calls from Lowes each giving a different (and later)...
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#1210377 Review #1210377 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Severn, Maryland - Appliances

3.0
Details
Noting but problems. Delivery are not experience people. They fired people who could install your appliance. Now just have delivery. And keep fingers cross if they can hook it up.
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#1145669 Review #1145669 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problem with delivery
I called the Lowes located in Catonsville, Maryland regarding cutting glass station while at the Westminster, MD Lowes (glass machinery broke in Westminster). Several times the operator picked up and put me on hold or hung up which caused me to call back. Finally...
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#1111917 Review #1111917 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts