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Horrible return policy and attitude | Lowes review from Southborough, Massachusetts

I bought two large Christmas lawn decorations from Lowe's just before Christmas in 2015, spending over $200. Both have fans to blow them up. They worked fine for last season. When I went to set them up this year neither of the fans would spin. They appeared to be rusted and corroded. I went to the local Lowe's and was rudely informed that 'the seasonal return policy is 30 days with a receipt, sirrr'. I asked for the manager and he puffed out his chest and repeated their policy. He was a big guy and seemed to want to intimidate me. I politely argued my case with no success. 'Have a nice day' (sarcastically) was the last thing I heard as I turned to leave.
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3 comments
Anonymous
#1267986

You are aware that all seasonal merchandise has that policy as many try to abuse the policy before that allowed all refunds, which in turned raised prices. It is not the store's fault that you can not maintain a product.

Anonymous
#1259631

So you put them away with some snow or moisture left on them and the moisture rusted the fan, does't sound like a defect to me. Why should the store or manufacturer be responsible for improper storage?

Do you realize that when a store takes products back that aren't defective but abused we as consumers cover that cost in the form of higher prices? I for one don't want to have to pay for your improper storage and am glad Lowes refused your return.

Meggie
#1259629

Don't ya just hate when companies don't let you return used stuff you bought a year ago? Ugh!

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Review
#978118 Review #978118 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$220

Lowes had me deceased!!

1.0
Details
They sent a letter to The Estate of Cheryll Leone and cancelled my card. Called them to say, uh, I'm not dead and they apologized and said they would fix it but it may take 3 weeks??? Went to Lowes and checked my card at Cust Serv desk and sure enough, 0 credit balance. Clerk called and the cust serv dept told her I would have to reapply and, oh by the way, you may not get the same credit level because you would be a new customer. So not my fault but I have to be inconvenienced and they can't just reinstate the card? Long time customer gone because of poor service.
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1 comment
Anonymous
#1214981

All credit works the same. Use it or they take it.

Review
#908640 Review #908640 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lowes mistake but im still canceled
Reason of review
Canceled my card in error. Said I'm deceased???
Preferred solution
Reinstate my credit card immediately.

Can't get any call backs | Lowes review from Worcester, Massachusetts

I bought a consultation for a person to come to my home and evaluate what size screen door and type would be best in my home. Have had no call backs to set up. I have called several times and spoke with several people. Mike the manager has been of no help whatsoever. Truly very disappointed in this place. I will not ever use Lowes again. I will call HD and give them my business. This should be a simple task and yet they are giving me the run around. I believe Mike is now just avoiding the calls. He stated he would call back but has made no attempts to fix the situation / problem.
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Review
#917450 Review #917450 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$35
Preferred solution
Let the company propose a solution

Door Review from Springfield, Massachusetts | Lowes review

1.8
Details

Update by user Apr 20, 2016

After over a month of delays in my special order, someone finally reached out about a possible ship date. If they get anywhere the date they are saying, it would be a month past when they said they would get it and a month and a half since they took the order.

A white month went by before they came up with the latest date, communicated in a cold impersonal email.

No apologies, no empathy, just a cold stating that maybe you'll get your special order by months end.

They knew it last week, 2 weeks ago. 3 weeks ago.

4 weeks ago.

They just refused to communicate with me.

Many emails and phone calls to their Customer Care which always end with someone from senior management will contact you within 24 hours but it never happened until 4 weeks, a whole month went by. They still haven't fixed MYLOWES to accurately reflect the status of my order.

Horrible, horrible customer service.

Original review posted by user Apr 19, 2016

Horrible special order experience. I ordered a dpecial order door on 3/17. Supposed to arrive 4/5. I should have run from the store just in trying to get someone who knew how to order it. I was in the store for 40 minutes before an assistant manager figured it out. I talked to someone in the department - no go. I talked to a specialist - closer but no go. I went to an assistant manager - very unfriendly, not at all making me feel comfortable that he knew what he was doing. Always trust your instincts because it just went downhill from there. Less than a week later I was looking adt mylowes for the status of another dpecial order I had placed through lowes.com. I noticed my shower door was refunded. I didn't refund it oe cancel it what is going on? I try calling the store several times and get no satisfaction so I decide to go there. I explain the whole thing to another assistant manager. He convinces me that there is still a door on order. Went through the whole mylowes problem and he said hhe doesn't know how that works but that they still owe me a door - even though I don't have anything that shows that and mylowes is incorrect. He said it's still scheduled to be here 4/5 but he can verify this tomorrow. Still waiting on that call. Fast forward to 4/5. No door. No communication of any kind from Lowes. Called the store on 4/6. Tried to resolve it over the phone, unsuccessfully. Decide to go to the store. On the way to the store someone from Lowes calls and tells my wife the door won't be there until the 15th now. Why didn't they call? Now I am pissed off. I ask to speak to the assistant manager that ordered the door. After several pages the associate says he must be out to lunch. They'll have him call me. Still waiting for that call, too. Supposed to be 2 weeks to get the door, now pushed back to almost 4 weeks. If it comes on the 15th. It doesn't. They don't call about that either. I go back to the store and ask an associate to look at the order. The new date is the 25th. I ask what the *** is going on. I am told it didn't come in on the 15th so someone just moved the date back and it doesn't necessarily mean it will be here on the 25th. Now I am livid. I ask two different people for name and contact information for the next level of management above the store. It is the district manager. They tell me his name but won't provide a way to contact him. Still no dood. The store had never contacted me to let me know what the problem is. They cannot let me know when I might receive the door. They don't care about me. Horrible, horrible customer service. If the assistant store manager cares so little about customers, what chance do you have that anyone else in the store cares about customers. They don't. Avoid this store. You will be sadly dissapointed. Throughout this whole experience I have been calling and emailing the Customer Care (please rename to Customer don'tCare to
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Review
#832262 Review #832262 is a subjective opinion of poster.
Cons
  • Being treated like i was bothering them
  • Knowledge and expertise sbout special orders
  • Employees not exhausting every avenue to assist me
Reason of review
Order processing issue

NEVER ORDER FROM Springfield MA,LOWES

1.0
Details
Im doing my bathroom renovation and ordered on 24 March 2016 from Lowes the following items, shower base, shower doors and shower head. The expected arrival of the items are on April 08, I received message on April 04 that shower base is available. I went to Springfield Lowes but they cant find the shower base, As per Assistant Store Manager the item is sold to somebody. He reorder the shower tub and he convince us to order more items from their store. We ordered Jacuzzi whirpool bath tub and inline heaters with expected date of 16 April 2016. Received bath tub and inline heater last 14 April but not the shower base and shower door. Today 18 Apr l received a call from Lowes that items are available, but when we went to Lowes the shower base still not available. Never order from lowes!!!!
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Review
#832146 Review #832146 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
Let the company propose a solution

Lowe's Home DYI Store Dedham Mass 02026 | Lowes review from Arlington, Massachusetts

I purchased a Frigidaire refrigerator A week and a half age from this location. It was delivered on 9-11-16. One in a half hour later than the time It was expected between 2-4:00. The new refrigerator has a dent in the front of the door which myself, and the delivery person saw right away. If you buy Appliance's from this store or any other Lowe's store. Make sure you look it over closely. Very disappointed, and angry, that they would let a product go to a customer this way. Not to mention the 1 and a Half hour of how late the delivery was.
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Review
#916873 Review #916873 is a subjective opinion of poster.
Product
Frigidaire Refrigerator
Reason of review
Damaged or defective

BEWARE SHOPPING AT LOWES IN LEOMINSTER IF YOU'RE BLACK OR BROWN

I recently went to Lowes in Leominster to buy some stuff with my 2 kids (pre-schooler and 1st grade). I went to the paint department and as I was looking for some paint brush and stains to buy, I noticed a middle aged white staff member looking in my direction, not asking if I needed help, and when I looked in his direction, he would act all busy trying to fix stuff on the shelf. I went over to the next aisle and this man stopped "fixing stuff on the shelf and stood behind the paint desk. On the next aisle I experienced the same situation this time a middle aged white woman, not bothering to ask if I needed help but..."busy fixing stuff on the shelf with one eye in my direction. I picked out what I needed to headed for the counter, I looked back and saw the two convened together behind the paint counter. I've spent thousands of dollars at this store when I was building my house . To the two associates, I can't change how you look at people who don't look like you but I'll be praying for you.
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Review
#875296 Review #875296 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Customer Care Review from Boston, Massachusetts

Just lost a customer to Sears because no one wanted to pick up the phone. Tried for 10 mins. On to the next one.
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1 comment
Anonymous
#1197888

Did you ever think they might be busy helping customers that are actually in the store making purchases? I bet that if you were in the store working with a salesperson you would rather have them help you than talking to someone on the phone. As the old saying goes--A bird in the hand (a customer in the store) is worth 2 in the bush (people calling on the phone).

Review
#898635 Review #898635 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Butch | Lowes review from Leominster, Massachusetts

5.0
Details
last week I was looking for help with floor tile for my bathroom I seen this young woman named trish . new hire from home depot . she was very helpful and was very kind took time to show m where things were in the store store is in Leominster mass. ps u did a good thing hireing her in the past I have neede help also and got it. to dy was no exception I think the young man name was Nathen no one was around to cut window shades for me he took the time and did a great job . no wonder I keep coming back to this store
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Review
#750686 Review #750686 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Fair pricing

Lack of service | Lowes review from Natick, Massachusetts

1.0
Details
I went to the Lowe's in Natick. I paid $35 to have someone come out the house to measure for backsplash and another $35 to have someone come out to measure for appliances. Each time I was told - you will be called in 2 days. Well it has been over 2 weeks and 2 trips to the store to find out why I wasn't called and to get service. All I got was an obnoxious customer service rep named "Joseph" who gave me the run around about speaking to the manager. So I got my money back, but wasted 2 weeks dealing with an unresponsive company that knows little about customer service.
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2 comments
Anonymous
#1052613

The $35 detail as they call it is a joke.When I purchased my over the range microwave they wanted me to pay $35 just to come out and tell me that it would cost $135 to install the microwave and a bunch more to put in an electrical outlet above the stove, which they wont do but will refer me to an electrician then I can pay them to install the microwave. NO THANKS!

I hired my own electrician to install the outlet and the microwave for less than lowes initial charge.

NEVER HIRE LOWES FOR ANY MEASURING OR INSTALLATION SERVICE, YOU WILL REGRET IT

Anonymous
#1052122

I work for Lowe's in NC and this is very common with the $35 detail. It is quite a successful little revenue maker for Lowe's Home Improvement because so many customers pay it and then do not get the work/installation done.

Every week I get a call from a customer that says they have not been contacted. We have a division, department , whatever you want to call it that is supposed to "handle" installation services. The last time I called it they told me to call the installer. Customer service associates like me who want to help you the customer get stuck handling it.

Yesterday I handed one to an assistant store manager who called the customer back and asked them to call the installer. Even after multiple, dozens, of calls from customers like yourself that have not been contacted by the same installer, Lowe's continues to use that installer.

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Review
#718800 Review #718800 is a subjective opinion of poster.
Pros
  • Products offered
Cons
  • Lack of respect
  • Lack of service and followup
  • Obnoxious customer service representative named joseph
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution