Lowes Reviews in Massachusetts, USA
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Lowes in Worcester, Massachusetts - Lousy service with service advantage plan
My Frigidaire refrigerator quit refrigerating. By the time I discovered this, I had lost all of the food in my freezer and refrigerator. I called the Lowe's Service Advantage number given to me by the local store in which I purchased the appliance. Could hardly understand the person on the other end due to language barrrier. Was told I would receive a phone call within 24 -48 hrs. I'm still waiting for that phone call 1 week later. Noone locally will come and repair it due to the parts under warranty. I have since purchased a new refrigerator due to unknown timeframe of fixing the broken one. Calling the 800 number is worthless. They won't put you through to a supervisor, nor provide contact information for the regional or corporate office. When I did originally call, I expressed concern to the foreign speaking gentleman, that I was on alert for deployment to the gulf coast in response to Hurricane Ike. I am a medical professional, and was awaiting the call to go. I explained to him that I was not comfortable leaving my wife and two small children behind with no refrigerator. I was hoping to at least get someone to look at it as expeditious as possible. I was again reassured that my concern was documented and forwarded to the regional office. Still waiting for word back from the regional office. I called approximately 56 hours after the original call to check on status. I was told that there is no local technicians to provide service, and that my file is still being worked on by the regional office. As a business man and healthcare professional in the same town in which I purchased the appliance, I find this business practice absolutely pathetic. What a "*** poor" way to treat your customers! I was forced to purchase out of pocket a new refrigerator, and replace the well over $200.00 worth of food that was lost at no fault of my own.
Lowes in Everett, Massachusetts - Bathroom Remodel Nightmare
When my husband and I decided to remodel our bathroom we thought we'd check out our local Home Depot and Lowe's. We didn't see anything that caught our eye at Home Depot so we were off to Lowe's. We ended up buying a beautiful vanity, sink, counter top, mirror, side cabinets, jacuzzi tub, faucet, toilet and shower head. We bought the whole shabang! The style we chose for our vanity every piece had to be ordered seperatly. The clerk quoted that we would get everything in two weeks. It FINALLY arrived after SIX weeks! After unpacking all of the items, we had SIX defective pieces on the cabinet pieces. The mirror had a HUGE dent in the wooden frame, there were 2 drawers that were also dented, one of the side cabinets had an awful defect on the face as well. When I called the next day to report all of the damage pieces the girl was nice and told us just to take pictures of the damaged areas and bring them in and they would order new pieces. She told us it would be in a "rush order" and would take a week for the replacement pieces to come in. Another SIX weeks later they came in. The mirror had another huge defect in it. The sales person that we had been dealing with has now an attitude with US when we call to inquire as to where our stuff is. She is nothing but rude! It's not our fault that the stuff is junk! If I would have known it was going to be such a headache, I would have returned every single piece that I have bought. The counter top that we chose was a composite (like Corian, very pricey). It looked nice the first day. Until I tried to wash it. We read the directions and they stated to use any general household cleaner and a rag. I sprayed Fantastic on it and wipped it down. It left water-like rings all over the top! This was the last straw! I told my husband to take it off and return it. I did not want to exchange it and wait forever to just to have it happen again. We went to a local Countertop store that specializes in just that. We thought we would pay through the nose. We chose a Silestone countertop. It was $100 LESS than Lowe's PLUS they installed it, which my husband had to install the one we bought from Lowes. It has been close to four months now since all this has been going on and we are still waiting for the mirror to come, AGAIN! I will NEVER, EVER buy anything other than light bulbs at Lowes again! It really isn't worth the time, money or aggravation. If you are located in the Southern NH area and want QUALITY countertops and cabinets I would highly recommend Solid Advantage. The people there are curtious, knowledgable and professional. I wish I would have went there first! We ended up also getting a beautiful countertop for our kitchen as well! What ever you do, DON'T GO TO LOWE'S!!
Lowes in Boston, Massachusetts - Valid check denied
On 10/31/09 , I recieved a home equity line of credit with a new check book to use. I Went to a Lowes store in my small home town. I spent 4 hours looking for several items (over 40 items). I wrote a check to cover the cost. Certegy Check Services uses a faulty profiling system to approve checks and nothing else. My $660.89 check was denied in front of my girlfriend several members of my comunity (that I know and go to church with), three employees of Lowes and a manager. I was made to feel like crook in front of everybody there. This kind of harassment is insulting, degrading, demoralizing and cruel. Does anyonbe realize how people talk in a small town. On sunday at church, a friend approached me and said he would pray for me for my check fraud problem. Now members of my church think I am a Convict. I am insanely angry with the way I am being treated because of negative profiling which is against my rights as an american citized. Certegy Check Services Inc. and inhumane organizations need to be put out of business for causing large problems with innocent people.
Lowes in Boston, Massachusetts - My daughter has a scar on thee bridge of her nose
While shopping at Lowes. someone hung a sign by a product, which fell down and hit my daughter on the nose. She has a scar there and will probably always have it. She's a very pretty girl and this scar stands out like a sour thumb. She just got a home and is fixing it up, and was doing her shopping at Lowes. I'm having her write a blow by blow description of what happened and how Lowes employees responded. When I have it together I'll see you get a copy. You'll be hearing from me soon!
Lowes in Boston, Massachusetts - Help with 2 storm doors
on April 21 went to Lowes to purchase 2 storm doors, there were 2 or 3 associates at the computer, no one asked if we needed any help or even looked to see if we need any assistance, I walked to where they were any the only person who acknowledge me was a very nice women, not the younger 2 men!!I asked if someone could help us with 2 doors we wanted, she said she would help, she loaded the 2 doors on our cart and said to mention to someone to help us to our van, again no one said a word, we then loaded the 2 doors and heard some say "didn't they offer to help you" we said no, "no one in this whole lazy place, would offer anything except for you" the same very nice lady who helped us in the first place. This is very poor customer service, maybe the so called men in that store, should take a lesson from the women who work there, sorry but I will go someplace else from now on. a very unhappy former customer
We bought a new door from Lowes-it leaked. We had one of their techs come out and check it, he said it was water running under a factory made adjustable strip, not installation fault. He adjusted it as best he could-but said would still leak a bit(on our brand new hardwood floor) also said he would make a report to the corporate offices. We called looking for satisfaction-since we bought defective product, they denied fault and claim. All they really denied was the rest of out lifetime in business, we just moved in and are in the middle of major renovations--none of which will involve their company's product. We will make sure to tell their competitors they have Lowe's shortsightedness to thank for all the business......
Lowes in Worcester, Massachusetts - Threats made
I was a former HR manager for Lowes. After uncovering a employee theft scam,which I brought to light to my boss,as well as his boss ,they made my life ***. I am in the process of starting legal action as well as trying to bring the labor union in to the company. Let them laugh that one off! My boss was Luis Rivera. His boss is Mary Raddant.As they are friends,this whole matter has been swept under the rug. When speaking with there legal department there comment was,and I quote " call a lawyer" I took there advice!
Lowes in Chestnut Hill, Massachusetts - Chain saw
i brough a pullin 18in chain saw in tilton new hamp and i also got the extened warrenty i went to lowes in bedford nh to see about getting it fixed because i didnt have my paper work i was told they could do nothing i asked if they could look it up on the computer they said to go back to tilton nh thats 70 miles from my home you can take your storeand stuff it i was going to have lowes get my new cabnits for my home but home depot gets it now your customer services sucks big tim
Lowes in Boston, Massachusetts - Everyone please read this its unbelievable!
i recently purchased a stove at lowes and they told me it would take about three weeks for delivery because it was a special order so i agreed.three weeks went by and the stove came in they called me the night before and told me it would be delivered the next day so i took a day off of work.the next day i received a call from them and they said the stove was damaged and they could not send it out. i was mad at the fact that i was missing a day off of work as well as not being able to get the stove therefore making the apartment not rentable still. so they said if i waited two more weeks they would send out a new one. so i did. two weeks went by and i again received a call saying my new stove had come in and was scedualed for delivery the next day.so again i took another day off.sure enough i got that call the next morning telling me that the new stove again could not be deliverd because this stove also was damaged.i was furious..lowes continued to calm me down be promising me a better stove worth more money for the price i originally paid for the previous one.it would take a week.i stupidly agreed.same story the night before i get a call and they tell me the new model is in and scedualed for delivery the next day.the next morning something so unbelievable happened they called me and told me that this once again "the new stove"was damaged also..can you believe this three stoves three attempts three day off of work and still no stove.i lost three days of pay also a full month and a half of rent..i cant pay my mortage as it is now i have to go another month without rent money,which is 1400.00 a month.because of lowes i lost around 2000.00 dollars and i still dont have a stove..what king of home improvement store is this.they are gonna make me lose my house because i can't afford my mortage this month.they really suck! very very pissed off x-customer
Lowes in Somerville, Massachusetts - Waited for assistance 2 hours product on display no longer sold
we look for assistance more than shopping we are told some one will be with you just wait and wait and wait it does not matter what we want the store never has it or it is discontinued check another lowes not in stock why is it displayed the help are slugs because they do not want to help i will never return to this *** hole called a store tis has happened on more than one occasion i would say about nine times in a month in as many departments with different products i cnnot believe the way you are treated
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