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Lowes in Kingston, Massachusetts - Shop elsewhere

1.0
Details
purchased a defective door. took lowe's two months to write up report and get manufacturer involved. i ended up having to call the store and speak with the manager in order to get things moving. I was given poor excuses and *** customer service. I will always go to home depot or elsewhere from now on
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Review
#1711978 Review #1711978 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$500
Tags
  • Lowes Poor Customer Service

Lowes in Marshfield, Massachusetts - Don’t buy appliances from Lowe’s, EVER

After 14 months our fridge started leaking. I have the extended warranty and Lowe’s sent someone out several times to attempt to repair. After 3 months of weekly ,sometimes daily çalls I was told they were going to buy it out still with water leaking on my floors. I was told that I could put a home owners claim in with my insurance company to fix my floors that they would not be responsible. I have had to make all the calls without any return calls back. I was told I would have reimbursement within 1 week. I just received an email a week later that they were just starting my reimbursement and I should receive it within 2 more weeks. Lowe’s truly sucks. They could care less about customers.
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Review
#1710253 Review #1710253 is a subjective opinion of poster.

Lowes in Wareham, Massachusetts - Wonderful guys who put down my rug

4.8
Details
I had an amazing experience with the wareham Lowe’s carpet installation, were very polite and friendly, i normally go to Home Depot but I’m glad I gave lowes a try. The two guys moved a huge sectional and some other furniture and did it with a smile . I highly recommend buying and installing there rugs you will not be sorry
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Review
#1674729 Review #1674729 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Couresty of one worker
  • Installation guys
Reason of review
On time delivery

Lowes in Springfield, Massachusetts - Fat Lazy Salesperson

1.0
Details
My 74 year old DISABLED husband went in to buy a microwave. He found what he was looking for and went over to a nearby associate. He asked for assistance the guy asked him if he had a carriage. When my husband said no, the guy told him, "I can't help you until you get a carriage." My husband walked away went to get a carriage and went back to the microwaves. My husband loaded it on by himself (50lbs) and looked over to see this fat *** standing there watching him. This is the final straw with LOWE'S. I had issues with them over the summer after we bought a $2000 lawn tractor. NEVER AGAIN!! Home Depot here we come. Unfortunately, I would have to give them at least 1 star for customer service. They don't deserve even that many.
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2 comments
Anonymous
#1758435

Your husband needs to post this complaint instead of you since He was the one who went to Lowes.

Anonymous
#1757874

You weren't even there. Second hand stories can never be trusted.

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Review
#1671166 Review #1671166 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Customer service was a joke
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Stoughton, Massachusetts - Impossible rebate

3.2
Details
Once again Lowes rebate center said on line paperwork submission was incorrect. This has occured before and resubmitting same detailed info comes back product (paint) and now washer/dryer arenot elgible! Why are we given rebate info at purchase only to have it said to be wrong. A system which is difficult to use is not worth the trouble. No more rebates. No more Lowes.
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Review
#1653306 Review #1653306 is a subjective opinion of poster.

Lowes in Hudson, Massachusetts - False Commitments

2.3
Details
Placed an order for truck delivery for materials to DIY a patio (since I wasn't about to load ~3,000 lbs into my suv by myself) Received a phone call confirming Monday morning delivery, then received the confirmation text message as well. Monday morning, I received the email confirmation that my shipment was out for delivery. When it didn't show up by the end of the delivery window I called to ask where it was. Now they're saying it'll be delivered Tuesday. Absolutely no respect for their customers time. If you commit to a delivery date, get it delivered!
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2 comments
Anonymous
#1739307

Their delivery service really sucks. I have gone through a similar experience myself.

Completely disregarded Their delivery window TWICE. when we called the lady on the phone was rude on top of it.

Anonymous
#1748097
@Anonymous

same here never again

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Review
#1636003 Review #1636003 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • In-store selection
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Price reduction
3.6
Details
on July 29th 2019. we purchase a dishwasher. it is now August 23rd and we still do not have the dishwasher. Several and by several I mean at least 10 phone calls to the store in regards to the delivery of the dishwasher has resulted in promises to call me back with a...
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Review
#1633206 Review #1633206 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • No delivery of purchased product
  • Declined to deliver
Reason of review
Problem with delivery
Loss
$1090
Preferred solution
Let the company propose a solution
Tags
  • Lowes Customer Service
1.4
Details
Lowes - Military family turned away
These are the washer and dryer my husband and I purchased from HOME DEPOT installed in our new home. These were installed today. By two great professional men who took pride in their work. HOME DEPOT. I stress that because $2,100 is a mere drop in the bucket for your...
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Review
#1615653 Review #1615653 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your employee
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution
1.0
Details
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
We signed a contract with Lowe's here in Massachusetts to build a deck for us with an attached gazebo. The contracted price was $45,000. Expensive, but it's made of Trex and the gazebo is custom. We signed the paperwork in May of 2018 and were told the project would...
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Review
#1565136 Review #1565136 is a subjective opinion of poster.
Service
Lowes Deck Installation
Cons
  • Time it took and the quality of the work done
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Products and Services Reviews

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Lowes in Worcester, Massachusetts - Carpeting

1.4
Details
So-purchased so called “life proof” carpet. The install was supposed to be a runner up the stairs, and carpet to the end of the hall. I was assured by the salesman that it was awesome, pet and kid proof carpet. They installed it-incorrectly. But, OMG! they had enough carpet to come and redo the whole thing correctly. So- they planned to install carpet I paid for elsewhere,since the *** who “measured” seemed to measure twice and pay once. Eventually they redid it and still had a lot of carpet to spare. Insult to injury? The carpet is *** The kids and dogs are wrecking it- but, hey, I was stupid enough to believe that Lowe’s gave me good advice. I have had some success with their appliances, but I will never buy flooring from them again.
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Review
#1425081 Review #1425081 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality