State: Massachusetts Clear all filters (70 of 4845 reviews match)
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1.0
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Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
We signed a contract with Lowe's here in Massachusetts to build a deck for us with an attached gazebo. The contracted price was $45,000. Expensive, but it's made of Trex and the gazebo is custom. We signed the paperwork in May of 2018 and were told the project would...
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Review
#1565136 Review #1565136 is a subjective opinion of poster.
Cons
  • Time it took and the quality of the work done
Reason of review
Bad quality
1.4
Details
Lowes - Military family turned away
These are the washer and dryer my husband and I purchased from HOME DEPOT installed in our new home. These were installed today. By two great professional men who took pride in their work. HOME DEPOT. I stress that because $2,100 is a mere drop in the bucket for your...
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Review
#1615653 Review #1615653 is a subjective opinion of poster.
Cons
  • Your employee
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution

Lowes in Hudson, Massachusetts - False Commitments

2.3
Details
Placed an order for truck delivery for materials to DIY a patio (since I wasn't about to load ~3,000 lbs into my suv by myself) Received a phone call confirming Monday morning delivery, then received the confirmation text message as well. Monday morning, I received the email confirmation that my shipment was out for delivery. When it didn't show up by the end of the delivery window I called to ask where it was. Now they're saying it'll be delivered Tuesday. Absolutely no respect for their customers time. If you commit to a delivery date, get it delivered!
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2 comments
Anonymous
#1739307

Their delivery service really sucks. I have gone through a similar experience myself.

Completely disregarded Their delivery window TWICE. when we called the lady on the phone was rude on top of it.

Anonymous
#1748097
@Anonymous

same here never again

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Review
#1636003 Review #1636003 is a subjective opinion of poster.
Pros
  • In-store selection
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Price reduction

Lowes in Springfield, Massachusetts - Don’t use for fence installation!

1.0
Details
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
It’s mid-August, my fence installation job started in June. After 4 days of work and installing a gate that doesn’t even open (among other issues), it’s been 2 months since someone has been back to fix and finish the installation. I’ve called numerous times, asked for managers, visited my local store.. not one time has a single person, a manager, coordinator or my salesman, returned my call or gave just a courtesy call to provide a status update and act like they care. Do yourself a favor and avoid the headache of dealing with Lowe’s.
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3 comments
Anonymous
#1537965

I am having a similar experience here in Virginia over fencing materials and installation!!! Very frustrating... I will NEVER step foot in another #Lowes store!!!

Anonymous
#1537493

I will fix it all for $5.00 and send the invoice to Lowes

Anonymous
#1537477

This is because the contractor they hired to do your job found out he was going to make 40% of what he would doing his own jobs and quit on them. Happens every day.

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Review
#1326844 Review #1326844 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Wareham, Massachusetts - Wonderful guys who put down my rug

4.8
Details
I had an amazing experience with the wareham Lowe’s carpet installation, were very polite and friendly, i normally go to Home Depot but I’m glad I gave lowes a try. The two guys moved a huge sectional and some other furniture and did it with a smile . I highly recommend buying and installing there rugs you will not be sorry
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Review
#1674729 Review #1674729 is a subjective opinion of poster.
Pros
  • Installation guys
  • Couresty of one worker
Reason of review
On time delivery

Lowes in Springfield, Massachusetts - Fat Lazy Salesperson

1.0
Details
My 74 year old DISABLED husband went in to buy a microwave. He found what he was looking for and went over to a nearby associate. He asked for assistance the guy asked him if he had a carriage. When my husband said no, the guy told him, "I can't help you until you get a carriage." My husband walked away went to get a carriage and went back to the microwaves. My husband loaded it on by himself (50lbs) and looked over to see this fat *** standing there watching him. This is the final straw with LOWE'S. I had issues with them over the summer after we bought a $2000 lawn tractor. NEVER AGAIN!! Home Depot here we come. Unfortunately, I would have to give them at least 1 star for customer service. They don't deserve even that many.
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2 comments
Anonymous
#1758435

Your husband needs to post this complaint instead of you since He was the one who went to Lowes.

Anonymous
#1757874

You weren't even there. Second hand stories can never be trusted.

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Review
#1671166 Review #1671166 is a subjective opinion of poster.
Cons
  • Customer service was a joke
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.6
Details
on July 29th 2019. we purchase a dishwasher. it is now August 23rd and we still do not have the dishwasher. Several and by several I mean at least 10 phone calls to the store in regards to the delivery of the dishwasher has resulted in promises to call me back with a...
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Review
#1633206 Review #1633206 is a subjective opinion of poster.
Cons
  • No delivery of purchased product
  • Declined to deliver
Reason of review
Problem with delivery
Loss
$1090
Preferred solution
Let the company propose a solution
Tags
  • Lowes Customer Service

Lowes in Stoughton, Massachusetts - Impossible rebate

3.2
Details
Once again Lowes rebate center said on line paperwork submission was incorrect. This has occured before and resubmitting same detailed info comes back product (paint) and now washer/dryer arenot elgible! Why are we given rebate info at purchase only to have it said to be wrong. A system which is difficult to use is not worth the trouble. No more rebates. No more Lowes.
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Review
#1653306 Review #1653306 is a subjective opinion of poster.

Lowes in Worcester, Massachusetts - Carpeting

1.4
Details
So-purchased so called “life proof” carpet. The install was supposed to be a runner up the stairs, and carpet to the end of the hall. I was assured by the salesman that it was awesome, pet and kid proof carpet. They installed it-incorrectly. But, OMG! they had enough carpet to come and redo the whole thing correctly. So- they planned to install carpet I paid for elsewhere,since the *** who “measured” seemed to measure twice and pay once. Eventually they redid it and still had a lot of carpet to spare. Insult to injury? The carpet is *** The kids and dogs are wrecking it- but, hey, I was stupid enough to believe that Lowe’s gave me good advice. I have had some success with their appliances, but I will never buy flooring from them again.
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Review
#1425081 Review #1425081 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes in Beverly, Massachusetts - Worse Experience Ever.Stay Away

2.7
Details

Update by user Nov 27, 2018

Sorry for some of the typos was so pissed typing this on my cell phone .

Original review posted by user Nov 27, 2018

WARNING STAY AWAY. after a couple of high estimates decided to go with Lowes in danvers Ma.they were a little less for the same fencing the others sell. this project is on going for 4 months, it should of been done in a month it took the vendor for ever to show up and Lowes never stayed on top their Vendor to make them finish the job....after a long while they came and installed one side ran out of materials because of bad measurements, it took 2 weeks to get more fence materials and a while again for their vendor to come back out to do the other side . on 11- 18 vendor caame back out and started the other side they ran out of material again due to incorrect measurements by 2 Feet now the job is held up again Total time 4 months and counting .The vendor always comes when we are going to have a big rain shower the day beofe or after . this visit the day of a big rain storm . now its setting and need to be fixed ...Lowes Never did their job efficient I complained to numerous people at the corporate office that handles installed stuff and the local store in Danvers Ma.still 4 months later and counting. Sorry to Say, Stay Away From Lowes Installs .there just isn't enough space tl list whatavbad experience this turn out to be my wife and I are so Disgusted with Lowes and Stress over all this ....paying for something that turned out Bad.
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1 comment
Anonymous
#1604785

Usually estimates for fencing will specify how many feet of fencing will be installed. Was theirs the lowest bid because they were providing less fence in their bid?

Review
#1409197 Review #1409197 is a subjective opinion of poster.