Lowes Customer Care Reviews in Boston, Massachusetts
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Lowes in Boston, Massachusetts - Horrible Experience
I ordered all kitchen appliances, Lowe's only delivered dishwasher and a damaged refrigerator which I returned and for which they did not have a replacement. It has been three weeks and they have not refunded my money yet. I have spent at least 20 hours on the phone with Lowe's. You could not find any business that cares less and is so negligent. They always say someone will call in 24 hours, which they do not. They keep creating new case numbers, because they need to be answered in 24 hours so they bypass that. I am not sure what else I can do, they have not refunded my money, and refuse to show any sings of effort to correct the situation.
1 comment
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
Lowes - Customer Care Review from Boston, Massachusetts
Just lost a customer to Sears because no one wanted to pick up the phone. Tried for 10 mins. On to the next one.
1 comment
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
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You returned it the store or did the delivery drivers return it? If you returned it yourself, you would have gotten the refund right there at customer service. If they returned it, you'll have to speak to the delivery department.