State: Massachusetts City: Boston Product: Lowes Customer Care Clear all filters (2 of 481 reviews match)
filters
State:
City:
Product:

Lowes in Boston, Massachusetts - Horrible Experience

1.0
Details
I ordered all kitchen appliances, Lowe's only delivered dishwasher and a damaged refrigerator which I returned and for which they did not have a replacement. It has been three weeks and they have not refunded my money yet. I have spent at least 20 hours on the phone with Lowe's. You could not find any business that cares less and is so negligent. They always say someone will call in 24 hours, which they do not. They keep creating new case numbers, because they need to be answered in 24 hours so they bypass that. I am not sure what else I can do, they have not refunded my money, and refuse to show any sings of effort to correct the situation.
View full review
1 comment
Anonymous
#1575096

You returned it the store or did the delivery drivers return it? If you returned it yourself, you would have gotten the refund right there at customer service. If they returned it, you'll have to speak to the delivery department.

Review
#1366820 Review #1366820 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

Lowes - Customer Care Review from Boston, Massachusetts

Just lost a customer to Sears because no one wanted to pick up the phone. Tried for 10 mins. On to the next one.
View full review
1 comment
Anonymous
#1197888

Did you ever think they might be busy helping customers that are actually in the store making purchases? I bet that if you were in the store working with a salesperson you would rather have them help you than talking to someone on the phone. As the old saying goes--A bird in the hand (a customer in the store) is worth 2 in the bush (people calling on the phone).

Review
#898635 Review #898635 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

  1. 894 reviews
  2. 507 reviews
  3. 377 reviews
  4. 168 reviews
  5. 85 reviews
Lowes reviews