State: Massachusetts Product: Lowes Customer Care Clear all filters (12 of 481 reviews match)
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Lowes in Kingston, Massachusetts - Shop elsewhere

1.0
Details
purchased a defective door. took lowe's two months to write up report and get manufacturer involved. i ended up having to call the store and speak with the manager in order to get things moving. I was given poor excuses and *** customer service. I will always go to home depot or elsewhere from now on
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Review
#1711978 Review #1711978 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Item i purchased
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Tags
  • Lowes Poor Customer Service
1.4
Details
Lowes - Military family turned away
These are the washer and dryer my husband and I purchased from HOME DEPOT installed in our new home. These were installed today. By two great professional men who took pride in their work. HOME DEPOT. I stress that because $2,100 is a mere drop in the bucket for your...
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Review
#1615653 Review #1615653 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your employee
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution

Lowes in Boston, Massachusetts - Horrible Experience

1.0
Details
I ordered all kitchen appliances, Lowe's only delivered dishwasher and a damaged refrigerator which I returned and for which they did not have a replacement. It has been three weeks and they have not refunded my money yet. I have spent at least 20 hours on the phone with Lowe's. You could not find any business that cares less and is so negligent. They always say someone will call in 24 hours, which they do not. They keep creating new case numbers, because they need to be answered in 24 hours so they bypass that. I am not sure what else I can do, they have not refunded my money, and refuse to show any sings of effort to correct the situation.
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1 comment
Anonymous
#1575096

You returned it the store or did the delivery drivers return it? If you returned it yourself, you would have gotten the refund right there at customer service. If they returned it, you'll have to speak to the delivery department.

Review
#1366820 Review #1366820 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

Lowes in Springfield, Massachusetts - Customer service, what customer service?

2.3
Details

Update by user Jul 07, 2018

Resolved: I received a call from Lowe’s customer service after posting my experience and was told someone from the store would be contacting me. The next day one of the managers whose name was Nick reached out to me and helped.

Once I told him my issue was how I had to inconvenience my brother by using his truck ( he’s a contractor and it is loaded with all his tools for work ) he confirmed that a set was in stock and had delivered to me on Sunday. Perfect. Nick was great, honest and professional.

My wife was thrilled that we didn’t have to go somewhere else and she got the patio set she wanted. Alls well that ends well, Thank you Nick.

Original review posted by user Jun 07, 2018

On Sunday my wife and I went to Lowe’s to look for a furniture set for the deck. We picked one out and payed for it then. Told them we would come back and pick it up on Thursday as I needed to borrow a truck. When we arrived we were informed by a very frustrated clerk that the table was not in stock. She told me it would be at least a week before it came in. I got a refund. I went home looked at the receipt and went online and checked the 2 other Lowe’s within 20 miles of me. They both have the table in stock. My question is why wouldn’t they at least call another store for me to inquire if there was one available. I’ve so had it with Lowes, anything more then light bulbs and I will be on my way to Ace. Enough with this crap. Worst customer service ever!!!!
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3 comments
Anonymous
#1495971

How petty and demanding of you.

Anonymous
#1496385
@Madge

Is it petty and demanding of me to pay 700.00 for a product and schedule a pick up 4 days later and expect the product to be in stock? Is it petty and demanding of me to maybe wonder why they didn’t offer to call a store near by to see if they had one.

I would have picked it up!’ I don’t ask for special treatment just good customer service. The service in these big stores is the way it is because people like Madge except it.....so sad.

Anonymous
#1496449
@Doug

Did you ask them to call another store? There are a lot of people that wouldn't think of driving 20 miles to pick something up. Keep in mind you would have still had to get a refund and buy it again when you got to the other store.

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Review
#1274834 Review #1274834 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in North Attleborough, Massachusetts - Service is not in thier businesd profile.

2.5
Details
If the ceo spent more tome with ensuring customer serbice and less time trying raising stock prices...the business would be there. I am a contractor. Time is expensive order on line or phone and orders are rarely ready for pickup. Today is the last day i will use lowes as it cost me and my customets more to shop the there.
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2 comments
Anonymous
#1510214

Type your message hehttps://www.facebook.com/DumpLowes/

Anonymous
#1468071

Hate to tell you this, but the job of a CEO is to keep profits up which keeps their stock prices up. The biggest controllable expense for a retail store is the payroll.

If they can make more money putting stock on the shelves for customers to grab and take thought the registers than building loads for contractors, that's what they will do. Sure it's nice to have a good contractor sale here and there but the big box stores' bread and butter is sales going out the front door in volume.

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Review
#1238546 Review #1238546 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue

Lowes in Westborough, Massachusetts - Westboro MA store is a disgrace

1.4
Details
Westborough store is a JOKE. The management should be ashamed of themselves. It is mind boggling that they still have jobs. Never return phone calls, always “on lunch”. Absolutely no customer service. An absolute disgrace.
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Review
#1143436 Review #1143436 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Framingham, Massachusetts - Bad experiance with purchase and instllation of Pella patio door

1.5
Details
Went to Lowe's in Framingham MA to purchase a Pella patio door with installation. Went to door and window dept. associate told me that if I wanted them to install the door they would have to come out and measure the opening. I agreed and paid the $35.00 fee for this service. I was told I would be contacted in 2 business days to set appointment for measurement. 4 days later still no call. spent 4 hours on the phone with no luck. Went to the store and asked to speak to a manager. After half an hour manager said He would personally call the company to get this done. still no luck and manager is ducking me. Then I tried to purchase the door on line. transaction went through YEA !! got a call that the door would be delivered on Thursday great. Thursday morning store called the door is out of stock. I questioned this as the web site had 3 in stock ?? These people said they could not help me and refund my money. I then went to the Dedham MA store and ordered the door it came Friday but still no refund on the original door and not instillation. DON'T USE LOW'S, customer service is not responsive POOR Employee performance. 3 days still haven't got the refund for the door and never got the $35 measurement fee returned..
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Review
#1065595 Review #1065595 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$825
Preferred solution
Let the company propose a solution

Lowes in Worcester, Massachusetts - Can't get any call backs

I bought a consultation for a person to come to my home and evaluate what size screen door and type would be best in my home. Have had no call backs to set up. I have called several times and spoke with several people. Mike the manager has been of no help whatsoever. Truly very disappointed in this place. I will not ever use Lowes again. I will call HD and give them my business. This should be a simple task and yet they are giving me the run around. I believe Mike is now just avoiding the calls. He stated he would call back but has made no attempts to fix the situation / problem.
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Review
#917450 Review #917450 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$35
Preferred solution
Let the company propose a solution

Lowes had me deceased!!

1.0
Details
They sent a letter to The Estate of Cheryll Leone and cancelled my card. Called them to say, uh, I'm not dead and they apologized and said they would fix it but it may take 3 weeks??? Went to Lowes and checked my card at Cust Serv desk and sure enough, 0 credit balance. Clerk called and the cust serv dept told her I would have to reapply and, oh by the way, you may not get the same credit level because you would be a new customer. So not my fault but I have to be inconvenienced and they can't just reinstate the card? Long time customer gone because of poor service.
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1 comment
Anonymous
#1214981

All credit works the same. Use it or they take it.

Review
#908640 Review #908640 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lowes mistake but im still canceled
Reason of review
Canceled my card in error. Said I'm deceased???
Preferred solution
Reinstate my credit card immediately.

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes - Customer Care Review from Boston, Massachusetts

Just lost a customer to Sears because no one wanted to pick up the phone. Tried for 10 mins. On to the next one.
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1 comment
Anonymous
#1197888

Did you ever think they might be busy helping customers that are actually in the store making purchases? I bet that if you were in the store working with a salesperson you would rather have them help you than talking to someone on the phone. As the old saying goes--A bird in the hand (a customer in the store) is worth 2 in the bush (people calling on the phone).

Review
#898635 Review #898635 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service