State: Massachusetts Product: Lowes Installation Clear all filters (5 of 216 reviews match)
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Signed a contract in April..was told they were 2-3 weeks out...here we are at the end of July almost 4 months later..roof done poorly. They are coming to inspect it tomorrow. Sometimes they came to work sometimes they didn't show at all after telling us they were...
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Review
#672843 Review #672843 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Lies about timeline
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Price reduction
Tags
  • Roof And Siding
Featured
Lowes - Phone Tag/ and un full filled Promices
Lowes - Phone Tag/ and un full filled Promices
Trying to resolve an issue with installation of storm door . Door installation was faulty resulting in damage to personal property / removal of my personal property by installer / Promices by Management to send emails but they never follow through. This appears to be...
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3 comments
Anonymous
#912930

*promises

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Review
#447063 Review #447063 is a subjective opinion of poster.
Service
Lowes Installation
We have a garage door opener installed by Lowe's. We found the installation guy put the opener in a different position than our old one and it sounds wired after the installation. But we let the guy go since it works at least. After three weeks, the door could open...
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Review
#392487 Review #392487 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$300
MAny problems started with purchase: was set to pay during tax-free weekend but they didn't get necessary detail from installer so said would take projected savings off price of carpet when they put sale through. They messed that up & when I pointed it out, tried to...
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2 comments
Anonymous
#543260

at least you were able to get a refund! We contracted with Lowe's to replace our siding..our old siding had waving and rippling in spots.

They sent 2 proj mgrs out to quote it and look at what the current siding was doing. We ended up picking out a siding we were told would correct the problem and paid for the siding and the install 17K to be exact. This was 6 months ago...the problem was not corrected...we now have a mix of 2 diff types of siding on the house...and both are waving and rippling. Installers came thru our walls in 3 diff spots, put nails in the roof when they sided the chimney, and have sided a window completely shut!

We have now been passed thru to lowe's legal dept who are truly worse than dealing with the store employees! they are now requiring more money for a diff type of siding and are asking us to sign a document that will remove the warranty and guarantee from the siding they recommend..this has been going on since June when the store mgr was informed the original siding did not work..and we are not in mid Sept with no resolution. Lowe's is beyond incompetent in the install world. they need to get out of it..they don't stnad behind the work they do or the products they install.

They do not spend enough time training their salespeople or their proj mgrs for these big projects and then won't stand behind them when customers are dissatified. Right now I would give just about anything to have my old siding bakc on the house and my 17K.

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Review
#344065 Review #344065 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$5
We bought a new door from Lowes-it leaked. We had one of their techs come out and check it, he said it was water running under a factory made adjustable strip, not installation fault. He adjusted it as best he could-but said would still leak a bit(on our brand new...
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1 comment
Anonymous
#102078

Have a complaint?

Contact Lowe's CEO Robert Niblock directly at his home.

What a guy!

www.lowesceo.com

:(

Review
#166947 Review #166947 is a subjective opinion of poster.
Service
Lowes Installation

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts