Lowes Reviews in Southborough, Massachusetts
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(3 of 4874 reviews match)
Lowes in Southborough, Massachusetts - Deplorable customer service
My husband an I bought a dishwasher from Lowe's on January 17, 2017 and were told that we would not get delivery until January 30th. We decided to buy the dishwasher and wait until the 30th. About a week later Lowe's notified us that we would again have to wait until at least the 15th of February, we again agreed to wait. In the meantime, we received a bill from Lowe's credit card which stated the due date for the dishwasher was the 15th of February. We called the Hadley, Massachusetts and spoke to Heather, store manager, and explained that we were not going to pay for something we had yet to receive. What if the merchandise was damaged or did not work when we received it, are we obliged to then again pay for something we did not have? All Heather had to do was cancel the original purchase and have us buy the dishwasher again which would have deferred our bill for another month, but Heather stated there was nothing she could do. We then decided to cancel the order all together. Since then we have bought another dishwasher from Home Depot from a very helpful sales lady. FYI we will be delivered of a new dishwasher on Saturday. Do not buy anything from Lowe's.
Lowes Delivery Service
- Extremely poor customer service
Reason of review
Lowes won't honor my Military ID here in Maine
Lowes won't honor my Military ID here in Maine I am a US Veteran. I took a copy of my DD form 214 to DMV and received a Maine drivers License that shows I am a vet. Lowes will not Honor it for a discount They say they give all vets 10% but not here in Maine if you don't have a Health care ID / or active duty ID your not considered a Vet at Lowes . I have my own healthcare insurance and I have a less then 10% service connected disability so I don't have an ID from the VA. I am a Vet and I am proud to have served Shame on Lowes to treat us like were not Vets. . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..
Reason of review
honoring all Vets as you state you do!!! My ID is valid
Lowes in Southborough, Massachusetts - Horrible return policy and attitude
I bought two large Christmas lawn decorations from Lowe's just before Christmas in 2015, spending over $200. Both have fans to blow them up. They worked fine for last season. When I went to set them up this year neither of the fans would spin. They appeared to be rusted and corroded. I went to the local Lowe's and was rudely informed that 'the seasonal return policy is 30 days with a receipt, sirrr'. I asked for the manager and he puffed out his chest and repeated their policy. He was a big guy and seemed to want to intimidate me. I politely argued my case with no success. 'Have a nice day' (sarcastically) was the last thing I heard as I turned to leave.
Reason of review
Return, Exchange or Cancellation Policy
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