State: Massachusetts City: Wareham Product: Lowes Delivery Service Clear all filters (2 of 336 reviews match)
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Product:
3.6
Details
we purchase a dishwasher. it is now August 23rd and we still do not have the dishwasher. Several and by several I mean at least 10 phone calls to the store in regards to the delivery of the dishwasher has resulted in promises to call me back with a resolution to...
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Review
#1633206 Review #1633206 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Declined to deliver
  • No delivery of purchased product
Reason of review
Problem with delivery
Loss
$1090
Preferred solution
Let the company propose a solution
Tags
  • Lowes Customer Service

Lowes in Wareham, Massachusetts - Terrible delivery service and customer service

1.0
Details
Ordered a dryer over the phone and was told it could be delivered the next day and they would call approximately 30 minutes before delivery. My wife was home and had not heard from anybody by 1pm. We called and were told the dryer was not on the truck. We were not called by Lowes or their 3rd party delivery service of this issue. We had hired a plumber to install the dryer as it was a gas dryer and had to cancel. Customer service said to call the store where the dryer was to be shipped from. They were useless and threw the 3rd party delivery service under the bus and could not give a date as to when the dryer would be delivered. After a few more phone calls I got frustrated and cancelled the order. Sent an email to customer service to complain and was given the choice of receiving a phone call or receiving an email response. Thought I might be able to salvage the situation , so I opted for a phone call, The next day I received a canned email reply apologizing, but offering no solutions or compensation. Ended up buying the dryer from Bought the dryer from Home Depot. Delivery took longer, but at least when knew when it was coming.
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Review
#1395317 Review #1395317 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Product and price
Cons
  • Customer service and delivery system
Reason of review
Problem with delivery
Preferred solution
Will not buy from Lowes again although I have a Lowes credit card

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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