State: Massachusetts City: Westborough Clear all filters (2 of 4888 reviews match)
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Worst door installation experience - Lowes very unresponsive

1.0
Details
I started this process in July 2017. Went to the Lowes store to sign up for installation of two entry doors. Installer came and measured the doors - measurement was not passed on promptly. I ordered the doors subsequently and installer finally arrived to install in late November AFTER several reminders. During initial measurement we told the installer that the fairly new storm door was to remain so we paid Lowes for reinstallation of the storm door. However the measurements by installer were inaccurate and storm door could not be reinstalled. It is now July 2018 and I STILL do NOT have a storm door. I have visited the local Lowes store and complained many times. I have called the 800 number a few times and all I hear is we will contact the installer to fix it but to this day nothing has happened and Lowes does not seem to care about following up with me. The installer did such a poor job with the door that I have air leaking through. In addition they refused to take back the old doors ( I had paid for removal as well) Finally the store manager took it since I threatened to take legal action. I am just completely disgusted with the approach and lack of service. We were going to redo our kitchen and thought of giving the project to Lowes but have put it on hold due to this rotten experience. I have paid Lowes over 4000 dollars for the two doors and it is still not done. Can you imagine what they would have done if I had put a stop payment on my charge ?
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3 comments
Anonymous
#1544877

I will NEVER DO INSTALLS WITH THEM AGAIN AND IM TELLING ALL MY FRIENDS TOO

Anonymous
#1544884
@Michelle y

I can't agree more. It is so unprofessional when they ask you to hold as if they are serious about checking on the problem and then conveniently disconnect. I hate Lowes - no wonder their earnings are not as high as Home Depot

Anonymous
#1544869

The WORST!! The installers are subcontractors and TERRIBLE.

When you call lLowes AFTER you paid for the job, they’re NOT INTERESTED. They tell you to call CPO their central purchases supm-of-the-other. When you call them, you stay on hold hen they disconnect the call.

I’ve called 16 times over the past 3 days. It’s SICK the way they take your money and make tou pay anyway!

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Review
#1300884 Review #1300884 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Poor management response to my issue
Reason of review
Damaged or defective
Loss
$4500
Preferred solution
Full refund
Tags
  • Lowes Installed Sales

Lowes in Westborough, Massachusetts - Westboro MA store is a disgrace

1.4
Details
Westborough store is a JOKE. The management should be ashamed of themselves. It is mind boggling that they still have jobs. Never return phone calls, always “on lunch”. Absolutely no customer service. An absolute disgrace.
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Review
#1143436 Review #1143436 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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