State: Massachusetts City: Worcester Clear all filters (8 of 4839 reviews match)
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1.4
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So-purchased so called “life proof” carpet. The install was supposed to be a runner up the stairs, and carpet to the end of the hall. I was assured by the salesman that it was awesome, pet and kid proof carpet. They installed it-incorrectly. But, OMG! they had enough...
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#1425081 Review #1425081 is a subjective opinion of poster.
Reason of review
Bad quality
3.2
Details
We ordered patio pavers a week ago and cant seem to get a delivery date. Our online order confirmation says we should have received the order the next day. We have called numerous times only to get disconnected or shuffled around thru numerous different departments...
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#1349871 Review #1349871 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
The worst experience customer service over the phone and in person. These folks should not be in this business with the lack of professionalism and communication skills of a baboon. Scratch that. I’ve seen baboons exhibit more grace. I paid for custom shades and...
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#1263953 Review #1263953 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Worcester, Massachusetts - Can't get any call backs

I bought a consultation for a person to come to my home and evaluate what size screen door and type would be best in my home. Have had no call backs to set up. I have called several times and spoke with several people. Mike the manager has been of no help whatsoever. Truly very disappointed in this place. I will not ever use Lowes again. I will call HD and give them my business. This should be a simple task and yet they are giving me the run around. I believe Mike is now just avoiding the calls. He stated he would call back but has made no attempts to fix the situation / problem.
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#917450 Review #917450 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$35
Preferred solution
Let the company propose a solution
I ordered from Lowe's online with store pick up. I received an email saying it was ready for pick up at the store in Worcester, MA at customer service. When I arrived, I waited while the service person talked to friends for 5 to 10 minutes. When she finally paid...
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#581613 Review #581613 is a subjective opinion of poster.
Reason of review
Poor customer service
I've been dealing with these clowns for nearly 2 years. I’m in the process of replacing all windows in my home with Pella 850 series windows and new entry doors as well. To say my experience has been unpleasant is an understatement. Phase 1 windows were installed...
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#374387 Review #374387 is a subjective opinion of poster.
Loss
$5000
I was a former HR manager for Lowes. After uncovering a employee theft scam,which I brought to light to my boss,as well as his boss ,they made my life ***. I am in the process of starting legal action as well as trying to bring the labor union in to the company. Let...
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4 comments
jennblond
#64183

these people will never understand because they havent worked for this company. keep your this company is so corrupt and employees that are still working there believe so as well they are just too scared to say anything in fear of losing their jobs.

No one is out to sue or make money off of them. they are just trying to show how corrupt the company really is and as for the comment of Lp and how could she know well see you never worked here and all managers including HR can go into the LP office and review tapes at any given time. they save the tapes from day to day to review them when needed.

and if another associate may have suspected something yes they would have brought it to HR's attention therefore giving her the right to go review the tapes. Dont criticize something in which you know nothing about

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#149356 Review #149356 is a subjective opinion of poster.
My Frigidaire refrigerator quit refrigerating. By the time I discovered this, I had lost all of the food in my freezer and refrigerator. I called the Lowe's Service Advantage number given to me by the local store in which I purchased the appliance. Could hardly...
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9 comments
Anonymous
#995420

This is a letter of complaint regarding my manufacture warranty under my LG appliance. This product was purchased in July/2014 with an additional warranty coverage plan.

On May 28, 2015 I called Lowes service and advantage 1-888-775-6937 to open a claim regarding my dishwasher, schedule a company service call. My appliance is making a high pitched whistling sound during the entire cycle when operating. I was given a scheduled date of Friday 06/05/15 with a company A.J. appliance service between the hours of 1-5:00pm.

On 06/05/15 at 12:30pm I get a phone call from a representative with Lowes service stating that the AJ appliance was cancelling my service call scheduled last minute. I had already left work thinking that I would need to be in the home between the hours of 1-5:00pm waiting for service person to arrive. I was told by the Lowes rep that AJ appliance was over booked and couldn’t make my scheduled appointment. The Lowes representative then gave me a reschedule appointment for Monday 06/08/15 between the hours of 1-5:00pm with a company called A.E.

appliance. I took this appointment missing more time off work. The technician arrived at 2:30pm, he was an older gentleman. He states that he heard the whistling sound when he first arrived at my home; put wasn’t able to hear it after awhile.

I’m still hearing the noise as I’m standing right next to the tech. I turned off my TV, turned off house fans trying to help this elderly man hear this high pitch sound that’s clearly coming from my appliance. The man then tells me to call the service rep back and schedule a different appointment with another tech that he has hearing issues and can’t hear the sound the dishwasher is making. The tech gave me a receipt of his visit.

The next day I called once again Lowes service line, explained what the tech had said to reschedule with another company that would be able to hear this high pitch sound this appliance is making. I’m given an appointment with A.J. appliance on Friday 06/12/15 1-5:00pm, the company was a no show!

I called the service number06/12/15 again asked to speak with a supervisor her name was Pam, I explained what was happening the cancelations last minute, no shows, sending a Tech to my home that is elderly and has a known hearing problem. The concern/complaint is written in my file as to why I’m requesting service a LOUD pitch whistling noise!

The issue I have here is that this product is still under manufacture warranty and is covered, which was paid for by ME the costumer.

This issue needs to be settled I am sending my complaint to LG services and to Lowes services. I have copies of all emails from Lowes confirming all scheduled or rescheduled appointments.

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#135443 Review #135443 is a subjective opinion of poster.

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Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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