I've called Lowes over 4 times and sent numerous e-mails to Master Forge without ONE call or e mail back to ask for help in replacing the piece of garbage 2,200.00 outdoor kitchen thats falling apart over the last 14 months. NO HELP FROM LOWES other than to tell ME to go to their website and get help from Master Forge.
I told the Lowes representative that this doesn't make sense... "You're telling me, the customer, who paid you over $2,000.00, to contact the manufacturer as a consumer, when you, LOWES, should be doing this and its one of YOUR vendors???
I'm done with both companies, and not that it will matter to them, because they're too big and powerful. Hopefully some readers will see this and read it and know that neither one of these companies stands behind their product, and now I have to suffer for their poor consumer standards for helping the customer.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $2200.
Preferred solution: Full refund.
Lowes Cons: Warranty from master forge grills.