State: Michigan Product: Lowes Customer Care Clear all filters (7 of 455 reviews match)
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Lowes 11% Rebate Ripoff

2.0
Details
I bought a $1500 riding mower and was told to submit the rebate form for a rebate which I did. I then received a letter saying the receipt did not indicate a qualifying offer and to resubmit which i did. A week later I received another letter saying the receipt did not indicate a qualifying offer so I called customer care and they said I needed to include a copy of the receipt which I did for both submissions. after I received the second letter I just gave up. I think that is what they wanted.
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Review
#1569073 Review #1569073 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
rebate
Loss
$164
Preferred solution
rebate
Tags
  • Lowes Bad SERVICE
Went into Lowe's to talk to them about getting help with the trees that we had spent good money on and they died. I couldn't find my recipet for ones that died but had my recipe for other items that was bought the same day but they refused to honor it the trees were...
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4 comments
Anonymous
#1510844

recipet recipe.......................which is the spelling for "receipt"? i will get it correct if i keep trying different ways

Review
#1284658 Review #1284658 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
4.2
Details
We went into the Lowe's in Howell MI to purchase a kitchen sink and garbage disposal.The salesman that helped us told us that he would print up of what we wanted installed and said someone we contact us in 48 hrs. He gave us the paper work and we asked him several...
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Review
#1134522 Review #1134522 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service dont deliver as promised
Reason of review
Promised installation of sink and garbage disposal before thanksgiving and sitll no installation and very poor customer service from the mangager to the sales people.
Loss
$600
Preferred solution
Deliver product or service ordered
3.3
Details
On 7/14 I had Lowe's setup an appointment for measurements to have a shower door installed.On 8/2 the subcontractor arrived, took measurements & left. Today 8/4 Lowe's provided the quote based on measurements. I felt the quote was excessive & asked for measurements...
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1 comment
Anonymous
#1357648

If Lowe's is going to have policies of this natural POST THEM & WRITE them into the contract!!!!It....Huh?What?

Review
#1083717 Review #1083717 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment
1.0
Details
Lowes was a huge disappointment this morning. I go in for a simple shower flange. They are out of stock. No big deal. I was going to order online. The web site wanted to charge me $5.99 for delivery. The hispanic guy in the plumbing department told me to use their...
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2 comments
Anonymous
#1344008

Store managers have a lot to do. She may have been in a meeting, on the phone or handling other matters. You could have waited who knows how long for her to become available o...

Review
#1066126 Review #1066126 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
2.9
Details
I went into two Lowes stores here in Lansing Mi. First stores inventory was so far off they only had one of two base cabinets I was looking for so I decided to make the trip to the second location to make the whole purchase at one store seeing how I only had one eleven...
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1 comment
Anonymous
#1276050

so......you couldn't get any help at a self service home improvement store......how odd.

Review
#996969 Review #996969 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes Customer Care Review

3.9
Details
Worst customer service. NEVER a manger on the floor always in the office. The money is made on the floor. Will shop Home Depot from now on no headaches there at all they love to help you
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Review
#902333 Review #902333 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts