Lowes Remodeling Reviews in Michigan, USA
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Lowes in Mears, Michigan - A customer service nightmare
We used Lowes in Muskegon, Michigan, to supply us for a major remodeling of our home. With the mistakes they've made and the snotty customer service, even after we spent tens of thousands with them, I can't help but wonder how this company remains in business. Inattentive sales staff, combative customer service and outright lies are their hallmark. How about countertops ordered in January, finally shipped in May ... and they were wrong? How about a store manager who blamed a back order on a dock strike on the west coast that she couldn't say even affected our delivery? How about the kitchen and bath "designer" who hides and refuses to return messages or pick up calls when things go south? How about a sales guy so nuts, he can't focus on the customer's needs and, instead, babbles on about his guns, his advanced college degrees and his wife, who he seems to loathe? If you need a box of nails or some lawn seed, go for it ... if it's anything much more complex than that, avoid Lowes and seek help elsewhere. Learn from our nightmare.
- Weak product knowledge
- Manager attitude
- Poor training
Reason of review
Not as described/ advertised
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