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2.7
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3 comments

Logan, UT Store. Ordered and paid for a Maytag dishwasher in June.

Didn't have it in black color in the store. Arranged my schedule and waited 2 weeks for scheduled delivery. Didn't come. Called the store and found out Lowes didn't even have it in stock.

Would have to order it from the manufacture. Scheduled another delivery for two weeks. Arranged schedule and waited for delivery. Didn't come.

Called the store and found out it had not been delivered to the store yet. Would be here next week. Scheduled another delivery. Store called two days prior to delivery and was told that it would be two days later than planned.

Arranged schedule and waited for delivery. Didn't come. Called store. They had to check with driver and would call me back.

After 20 minutes I called the store. Driver wouldn't answer. Still trying. Called the Store 1.5 hours later.

No Answer. Store called back and said they couldn't get in contact with the driver. I told them I would call them tomorrow and let them know when I would be home for the delivery. Store called during the day the next day and wanted to deliver.

I told them nobody would be home until that evening.

Dishwasher arrived 7/20/17 at scheduled time. Very unhappy with service and professionalism from the Logan, UT store.

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Lowes Pros: Price.

Lowes Cons: Customer service.

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Anonymous
#1353188

Not to further echo what another comment has said, but all the associates in the store can do, is follow up with your order.. Many times employees are told a specific item will arrive on "x" day.

Not until that day, are they usually informed but the manufacturer that the product time frame was moved back several days and sometimes weeks.

It is extremely frustrating for the customer, but even more so for the employee who had deal with this exact conversation 3-5 times a day.

Resolution : sadly only buy in stock.

WP2008
#1352928

We do apologize you had to go through that many delays. If you need any additional help give us a call 1-800-344-1274!

Anonymous
#1352803

If you need an appliance right away only buy what is in stock. When you buy a non-stock appliance you are at the mercy of the manufacturer.

If the manufacturer has it in their warehouse you will get it within a week or two. If it's not it will be backordered by the manufacturer and they aren't good at notifying the store that it is backordered. It just won't be on the truck. All the store can do is check with the manufacturer and pass what they say on to you.

Unfortunately the manufacturers information isn't always reliable. It gets even worse when you choose a product made in Korea as those get shipped over on a boat and you may wait months to get your appliance.