I called Lowes claims number 01/12/14 around 10:30am to report that my Samsung HE washer dumped 10 gallons of soapy water onto my floor instead of the drum barrel. Thankfully, I have their purchase protection plan and a technician would be able to come out.
I set up an appointment window for that following tuesday, 01/14/14, since my husband had the day off and would be home. I was told that Brett from Choice Service Solutions would arrive between 8am & noon. Starting at 8:23 am on that tuesday my husband called the tech 4 times before noon, leaving a message each time. He also called customer care at Lowes to find out when said technician would show.
They told him that the appointment wasn't from 8am-12pm but 8am-5pm & the technician would call when he was on his way. He gave his phone number since I was at work, but the technician never called or answered his calls. At 12:05 pm I received a call and voicemail from Lowes stating how we got disconnected & the tech would call when he was in the area. At 12:32 pm I missed a call from the tech but called him back and left a message roughly 20 minutes later.
According to Lowes, because we called and left all together 6 missed calls for the technician and we had a single missed call from him, he wasn't going to be able to come out and fix our broken washer till the following saturday! When I demanded a manager, they provided no solution.
Rather, I could miss work and have a technician come out the next day OR wait till saturday. So even though we called 6 times and the technician called 1 time AND someone was home ALL DAY LONG, our washer is still broken!