2644 Farmville Rd, Farmville, VA 23901, USA
Not resolved
3.3
Details
Customer service
Layout of Store
Staff
1 comment

Purchased John Deere e170 this spring. It was delivered with missing front bumper.

Called customer service about once a month they always say would you like someone to call you. Then the company says they it’s going to be shipped ot you. It’s now December about 7 month later still no bumper. When you call they say that was before my time here do you want someone to call you?

No I want the bumper that should have been on the mower I purchased. Please fix it and someone calling me doesn’t fix it.

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $80.

Lowes Cons: Customer servie, Unprofessional managers and contracors.

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Anonymous
#1612232

Tip for the future: Always look over your deliveries before you sign for them. If you find it damaged of parts missing, do not accept delivery and have the delivery drivers take it back.

Don’t listen to the delivery people when they say “call the store and they will bring the missing part out”, they don’t work for Lowe’s and just don’t want to load it back onto the truck.

Believe it or not, the process for replacing the whole machine is easier than getting a missing part. It’s the same for all Big Box retailers.