4115 Mall Dr, Steubenville, OH 43952, USA
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
1 comment

Paid for two large room rugs on Dec 12th, went back to pick up for they were Christmas gifts, and was told they were no longer there at pick up counter. The employee was not concerned period and very unprofessional, however I was truly upset.

Called store manager he checked on my purchase and again I was told they are not in store. I told him then one of two things happened an employee took them or they were sold again. I also told him I want to get two more rugs for the same price for these were gifts.

Was told I couldn’t. From what I’ve been told this happens often at this store

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Order processing issue.

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The only way to be 100% sure you will have a gift or any product when you need it is to buy it early and TAKE IT HOME. There are far too many things that can happen to a product left at the store.

With as many different people working in a store as there are it's easy for a product to get put back on the shelf in error. Next time, save a trip, and take your purchase home when you buy it.