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Lowes in Kansas City, Missouri - Employees are Idiots

1.0
Details
When into Lowes in Kansas City Missouri the one North of the River by the airport. We went outside in the garden area to check out because the lines inside were so long. It would have been a good idea because there were two people out there doing NOTHING. Went to check out and my mother of whom I can't figure out why she asks the checker questions because they never know anything. Asked them about some grass seed because she was wanting grass seed but we could only find seed for tall grass. Anyway, the checkers instead of answering the question started asking her questions about how often she mowes the grass and if she knows she supposed to water the grass. Anyhow, just wanted to know if they had the grass seed for grass and not the tall fescue. In the meantime, other people came out to check out and they let a ton of people cut in front of her in line and they tied her up for about 20 minutes asking dumb questions to a person who has done yard work for over 40 years who just wanted one question answered. So much for the quick check out. My mother seems to think to get tied up for 20 minutes and not getting anywhere she handled it well. Well, you may be able to do that to an old lady but I'm pissed. I will never shop at LOWES EVER AGAIN. I will stay with Ace hardware where people actually provide customer service and knows things. Instead of the teenagers who don't even own a house.
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1 comment
Anonymous
#1378599

who was the one started it all with a question ???

Review
#1112124 Review #1112124 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service was a joke
Reason of review
Poor customer service

A LIAR NAMED KEVIN AT LOWES IN KANSAS CITY

1.2
Details
AT LOWES IN KANSAS CITY, MO. ON BOARDWALK. KEVIN IN INSTALL SALES IS A LIAR. BEWARE CONSUMER & DO NOT GIVE THEM MONEY UP FRONT FOR A PROJECT, WHICH IS WHAT THEY REQUIRE. I AM NOW STUCK WITH A TERRIBLE SITUATION. BROOK THE MANAGER IS TAKING HIS SIDE, WHEN HE WAS NOT THERE TO HEAR THE CONVERSATION BETWEEN KEVIN AND I. I WAS GIVEN AN INCORRECT COLOR THAT KEVIN PHONED ME ABOUT AFTER I SIGNED THE CONTRACT, OF WHICH HE WOULD NOT BE USING. HE SAID THERE HAVE BEEN PROBLEMS WITH IT, SO I AGREED VERBALLY TO CHANGE IT. IT HOWEVER WAS INSTALLED ANYWAY & NOW LOWES WILL NOT WORK WITH ME, AS IT WAS NOT IN THE CONTRACT & KEVIN IS NOT COMING FORTH WITH THE TRUTH!!
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1 comment
Anonymous
#1160532

Sounds like you learned a valuable lesson. Unless you have it in writing you don't have a leg to stand on. Anytime you are ordering a product or having work done get the details on a written sales contract.

Review
#847780 Review #847780 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Kevin in sales install
  • Poor customer service
  • Store knowingly sticking us with a defecive product
Reason of review
Poor customer service
Tags
  • Bad Communiation

Lowes - Bait and switch in Kansas City

I purchased online a 20 oz bottle of Goof Off and a couple of other items. When I made the purchase the website said there were 5 in stock at "my" sore on Boardwalk in KCN. They called me 30 minutes later to tell me my order was ready. When I got there, it was a 16 oz bottle. I went back to look for the 20 oz bottle but they only had 15 or so 16 oz. They certainly didn't sell 5 20 oz bottles in 30 min. Manager was rude to me so I refunded all items. My next letter is Missouri Attorney General to file complaint.
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Review
#637250 Review #637250 is a subjective opinion of poster.
Cons
  • Bad customer service
Reason of review
Poor customer service
Loss
$15
Preferred solution
Deliver product or service ordered
Tags
  • not as advertised

Lowes in Kansas City, Missouri - $5,000 gift card online survey????

5.0
Details
I've purchased two items today. Receipt I received says Register to Win.... There is NO website to respond to www.lowes.com/survey. There is at least 20 pages offering how to reach this website but NO website leading to www.lowes.com/survey. This has happened before with the same result. I called the store and NOBODY could answer how to get on this website, but gave me an 800-445-6937 to call. They said to get on Yahoo or other search engines and it would come right up. Wrong AGAIN! Is this survey a scam or what? Loews is an excellent place to purchase material BUT this come-on smells.
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1 comment
Anonymous
#980568

Type in lowes.com/survey in your Web browser and it goes right there. Your ignorance and stupidity is not lowes fault.

Review
#624557 Review #624557 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Kansas City, Missouri - Price Hike/Gouge

I did a week's worth of research on a new washer becuase our older one stopped working. I found one at Lowes and it was 449. that was 2am and I saved it to my shopping cart and then went to bed to be sure I wanted it. At 10am the same day it was changed from 449 to 799. Neither price was a glych. It looked like they did it b/c the reviews were too good for the low price. There were 172 reviews 5 star. Most b/c of the low price. I am pissed. Do not buy from Lowes without checking all other places first. They were below other places on that one and now they are much higher. I think this is price gauging. they shouldn't be able to raise the price that much just because people liked it. Plus the only reason most were so happy to make a review was b/c of the great bang for the buck. Obviously they made enough money on it at the other price for it to sell that many and be fine.
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3 comments
Anonymous
#324576

It wasn't an ad, it was the actual price before. And I asked when we went in and the lady just awkwardly Smiled.

Now this washer is on sale for 100 more than it was before, so don't fall for the sale ad b/c other stores have it cheaper anyway. Hike it up a ton and then fool people into thinking they are getting a good deal. The back of the current ad shows them and they were regularly 450 less than 2 weeks ago. That is why I am pissed.

It was not on sale at 450. It was regular price and it changed online in my cart the same day.

Anonymous
#324554

did you take a copy of the ad in . I did and they still honored the price...sometimes you have to ask.

juniper1102
#321205

Clarification. It went up to 699 online and up to 799 in store in Independence, MO.

Outrageous.

We needed to use a lowes card and a debit card so we sould have had to go in store anyway. Unbelieveable.

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Review
#252487 Review #252487 is a subjective opinion of poster.
Loss
$350

Lowes in Kansas City, Missouri - NonDelivery on Washer Dryer

We purchased a washer and dryer combo from Lowes. We were told that it would be delivered the next day. The following morning the delivery driver called for directions. We informed him to call before he arrived. When they didn't arrive between the 2PM-4PM time slot we called Lowes only to be informed that the driver had been to the house, knocked on the door and left a tag. We told the store manager that we were home waiting for the call. He rudely explained that the driver did what he was told to do and since we didn't answer the door, he left. We were then told that we may get the delivery the next day or maybe not for another three days. The store manager was very rude the entire conversation. When we realized that we may not get the washer/dryer for days and the manger would not set a new appointment we told him that we would just go to another store and purchase a washer and dryer and then get our refund from Lowes...his comment, "do what you have to, I don't care." We went this evening and purchased a better washer and dryer from Nebraska Furniture Mart for a lower price. When we went back to Lowe's to get a refund...no apology and the manager was just as rude as he was on the phone. Because of their attitude we will no longer purchase any item from Lowes. We have a Home Depot down the street and too many other stores to shop from and refused to be treated so badly.
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1 comment
Anonymous
#103333

What?

www.lowesceo.com

:upset

Review
#167188 Review #167188 is a subjective opinion of poster.

Lowes in Kansas City, Missouri - Rebate Fraud

On May 19, 2008 my husband and I bought a utility shed at the Olathe, KS location. It had a rebate form for $55.00, credit back for delivery. I filled out the receipt and mailed it the very next day. I checked the on line status of my rebate and it said there was no record of submission. I sent an email to the website and received an email from “Cyber Rep” asking for information that was on the receipt I had mailed in and said give it another 2 -3 weeks. I still have not received my money and it's been almost 3 months. That's false advertisement and fraud!
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1 comment
Anonymous
#25411

Did you follow up on the return email? Cyber Rep is the designation for people working on the email team, if you haven't received anything from us it's because either it was lost or damaged in the mail. The rep was asking for you to provide more information so they can do a more thorough search of our extensive records (the is close to a billion submissions in our database).

Assuming you followed the correct procedure when sending you rebate and your taking the initiative to try to clear up the issue with us, there should be no problem getting this fixed up.

Contrary to popular belief those of us working at the rebate center do not go out of our way to disqualify consumers, do you any idea how much easier it is when we can just say "Yea, I can get that resolved for you" than to have to sit and argue for 20 minutes about why we can't.

Review
#127705 Review #127705 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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