Lowes Installation Reviews in Missouri, USA
(4 of 216 reviews match)
Lowes in Blue Springs, Missouri - Flooring
regarding claim #17582376on flooring that i purchased and was also installed thru lowes , here in sedalia , mo.65301...for several months i've been getting the run around , and thru Armstrong , they told me they had all the info they had needed , and had this lowes store deduct what was charged it it, and that this lowes store was to refund my money i spent.. the people here at lowes , keep telling me different . i need this to be resolved quickly..please work this out . Sincerely , Kathren Howerton 660=619-7523 Sedalia , mo . 65301
- Two nice people out of the whole staff
- Bad service 3rd or forth time now
Reason of review
Damaged or defective
Bought and Paid for Carpet and Wood Floors for 5 rooms $4,000.00 on 11/2/14 Picked up wood floors so they could sit 72 hours for installation. Finding out he was coming on 15th then he gets to house sees its not prego tells me its defective an hour later need to go...
- Customer service or solution
- Very poor
Reason of review
Poor customer service
Let the company propose a solution
We had Lowe's install a new roof on our house and this is the results we got (see pictures). We have been trying for over 18 months to get this resolved. The last comment the store installation manager told me was "we are finished with this project and you received a...
Bathroom and Flooring NIGHTMARE with Florissant, Missouri LOWES
My husband and I are newlyweds, and I moved into his house. Because his house was a bachelor pad before I moved in, we both agreed that it needed some work. WEEK ONE: We went to Lowes, and spend over $9,000 on: - new floors for the whole house, - a bathroom vanity, - a bathroom light fixture, - a faucet, - a toilet, and - a ceiling fan. The only thing they had in-store was the faucet. I was told that the fan, vanity, light fixture, and toilet would be 5-7 business days. The floors would take up to 2 weeks, because they had half the boxes they needed in their store, and they wanted to get floors that matched that lot from another store. I hired a contractor to install my fan, vanity, faucet, and light fixture. I paid Lowes for installation on the toilet. WEEK TWO: The fan came in on schedule, but the vanity, toilet, and light fixture were missing. My contractor installed the fan. WEEK THREE: My toilet, vanity, and light fixture were no where to be found. So, I called. My toilet was in the store, but no one had called to let me know. I asked them to install the toilet, and they did promptly. Still missing the vanity and light fixture. WEEK FOUR: My vanity and light fixture were still nowhere to be found. It is now two weeks late. I called the store, and spoke with Ryan. He informed me that Lowes actually oversold my vanity. The distribution center had ZERO vanities, and 68 orders. So they had -68. He upgraded my order to an emergency order. It was supposed to take 5-7 more days. Also, my floors are supposed to be in at this point, but they are not. I am told that it is taking a while because they want to make sure that all the boxes are from the same lot. WEEK FIVE: I still haven't heard anything about my floors, vanity, or light. I called Lowes and and a woman who claimed to be a manager told me that she didn't have time to speak with me and would call me back. She never did. I found out later that she was not a manager. I called the next day. I spoke with Darren who informed me that my order for the vanity and light was no longer in the system. He said he would check around and see what happened and then call me back. He never did. I went in that night to find out that my order had been deleted from the system. I was told that another manager must have "cycled it out". Also I found out that my vanity and light were already in the store, but I had not been notified because my order had been deleted. I took it home and had to hire my contractor to come out again. I received just enough of a discount on the vanity to cover the service fee of my contractor's second visit. WEEK SIX: HALF of the flooring that I need for my house is delivered. WEEK SEVEN: The other half of my flooring is delivered. We set a date for installation. WEEK EIGHT: Nothing WEEK NINE: Instal is set to begin Monday morning. Monday, the installers come in and are professional and prepared. Then they tell me that the floors are from four different lots, and that they don't match up and will not fit together. Some of them are even different colors. If they install them, the manufacturer warranty and the installer's warranty will be voided. IT IS NOW SEVEN WEEKS AFTER WE WERE SUPPOSED TO RECEIVE OUT FLOORS. I called the manager on duty who tells me that he is sorry and will try to match some of the lots that we already have, OR I can wait another two weeks for a matching order from the manufacturer. I AM FURIOUS. But, I don't know what my dollar loss is. I have lost WEEKS of time, and STILL don't have a product to show for it.
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