Jacksonville, North Carolina
Not resolved
2 comments

Contacted Master Forge two times about needing new cooking grates and was given a reference number each time and was told someone would get back to me. I never received a call back.

I called back myself and on the third try after a weeks time I was told that they no longer make parts for my grill even though the exact same size grills are on their new, similar charcoal grills at Lowes. I loved their grill.

Now I will look elsewhere for a product that stands behind their product. I was even told by one employee at Lowes to check with Sears.

Monetary Loss: $200.

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xuilrep
#830133

Why not just buy a new grill? Maybe the new grills have longer lasting cooking grates.

MattD78
#823648

So if they use the same part on the new grill why not just say you have one of the new grills and need a cooking grate for it?