Contacted Master Forge two times about needing new cooking grates and was given a reference number each time and was told someone would get back to me. I never received a call back.
I called back myself and on the third try after a weeks time I was told that they no longer make parts for my grill even though the exact same size grills are on their new, similar charcoal grills at Lowes. I loved their grill.
Now I will look elsewhere for a product that stands behind their product. I was even told by one employee at Lowes to check with Sears.
Monetary Loss: $200.