New York, New York
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Customer service
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Lowes of Catskill and Lowes' contractor David Bacucci of Country Mtn. Corporation are guilty of negligent misrepresentation of Bacucci being a qualified roofer who was fully insured and vetted by Lowes to perform roofing resulted in extensive property damage and economic loss.

Lowe's was intimately involved in the purchase of roofing repair services, had a duty to us, promised that they only use reliable, skilled workmen who are fully insured for the work; that Lowe's breached this duty. When roofer caused extensive property damage due to careless work, it turned out insurance policy had roofing exclusion, contractor only insured to deliver appliances for Lowes. Not install roofing, yet on two occasions Lowes Specialist Lars White brought David Bacucci to property to provide roofing estimates and represented him as working for Lowes" "fully vetted by Lowes" and having "full documentation of insurance." Lowes Store Manager, Rodney Mata tendered he would file a claim with Lowes on our behalf to help with repairs from water damage when roofer left raw roof exposed during heavy rainstorm.

Now 90 days later, Lowes claim agent Kelly Jo Hill has been totally unresponsive and combative regarding claim. I would never use Lowes home improvement services and will make sure to spread the word of their fraudulant business practices.

Product or Service Mentioned: Lowes Manager.

Reason of review: Poor customer service.

Monetary Loss: $15000.

Preferred solution: Let the company propose a solution.

Lowes Cons: Home improvement services.

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Anonymous
#1039666

If you contract with Lowe's to do a job and the job or the installer go bad, we, Lowe's will make good on our commitment to get the job done right.

But if you sign a contract with one of our installer and not with us, that's between you and him and not with us.

If you want to directly with one of our independent contractors and leave us out, because you thing you can save money, that's on you.

The main reason you would go through us, is for the safe guards we bring to the table. When you sign a contract with a company, that's not Lowe's you can't expect Lowes to honor someone else's contract.

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