Beware when buying carpet | Lowes review from Township 8, North Carolina

4.0
Details
Had beautiful carpet installed. Had a LARGE overage of 11 feet of the 15 foot roll that they installed--a full roll not pieces of carpet.They refused to repay or to even state that they made a mistake somewhere in the process. I now have 165 square feet of carpet that I paid over $600. I plan to donate to some worthy non-profit that may need a room redone. I was told that up to 20 percent of the carpet ordered can be allotted as overage--really I have to buy 11 more linear feet just because. Absurd--buyer beware!!!!
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1 comment
Anonymous
#1812137

Are you saying you only needed a 4x12 piece of carpet (48 s.f) and ordered a 12x15 piece of carpet (180 s.f.) and didn't think that was odd when you purchased it?

Review
#1767172 Review #1767172 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Pricing
  • Front clerical staff
  • Discounts
Cons
  • Customer service
  • Preinstallation service
  • Flooring staff
Reason of review
Order processing issue
Loss
$600
Preferred solution
Let the company propose a solution

Military discount | Lowes review from Las Vegas, Nevada

Military discount I Purchased a washer and a dryer which are always on sale they gave me no discount whatsoever I paid the same price as everyone else I have several houses that I rent out always got a military discount with my my Lowe’s card and my Lowe’s credit card this can be checked Clifford Nazzaro I am very disappointed this would be the same price than anybody walking in the store could get please check my account thank you
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1 comment
Anonymous
#1746912

As you are posting here I will assume that you can use the internet. Have you ever gone to Lowes.com and clicked on the military discount tab?

If you bother reading the terms of the discount you are requesting you will find that to doesn't apply to items that are already discounted.

You should be grateful when a store offers a discount program and take time to learn what the program offers. There are a lot of other professions equally deserving of a discount and they aren't offered one and you don't see them complaining.

Review
#1652288 Review #1652288 is a subjective opinion of poster.
Pros
  • Product in store availability
Cons
  • Being treated like i was bothering them
Reason of review
Pricing issue
Loss
$60
Preferred solution
Price reduction
Tags
  • lowes failure

Rip off on carpet measurement | Lowes review from Sparks, Nevada

1.0
Details
My dad had a hardware store, I started installing carpet when I was 12, and I own a handful of rentals, so I know how to measure carpet. They measured a very simple 3-bedroom carpet layout. They were over by 44% on their square foot estimate!!!!!!! The store manager was unconcerned about this kind of screwing of the customer. The amount their subcontractor was over was a very handy 12+ linear feet, which is a pretty handy piece to use on another small bedroom. WTF? Going to try to contact someone that gives a ***
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Review
#1615295 Review #1615295 is a subjective opinion of poster.
Service
Lowes Carpet Installation Estimate

FLOORING | Lowes review from Henderson, Nevada

Bought 2 faucets (bath and kitchen) at Lowes. I paid $250 for the faucets. Plus they charged me $635 to install the 2 faucets with four 1foot hose extensions and four on/off valves. One hot and cold for each faucet. Two guys were here less than 90 minutes. That is $211 per hour labor. Glad I waited to contract my $6,000 flooring. They wouldn’t give me a firm installation price until they removed my existing carpet and tile. After my existing floor was removed and I was living without floor covering They could have charged me whatever they wanted. So be very careful going to Lowes for any major home improvement
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1 comment
Anonymous
#1705954

You are wrong about $211 and hour for labor. The labor in your home is a small fraction of the installation charge.

They have to drive to the store to pick up the faucets before they drive to your home. The driving is done in a vehicle that has to be paid for in some way as well as the insurance, gas and maintenance for that vehicle. I'll bet they also used a number of tools that don't come free.

Then there is liability insurance and other business expenses the plumbers have to pay. On top of that, since you hired the plumbers through Lowes they add a hefty markup to what the plumbers get to pay for the time they spend in hiring the plumbers for you.

Review
#1564317 Review #1564317 is a subjective opinion of poster.

LAWSUIT: FRAUD, DECEPTION, & MONEY OWED | Lowes review from Las Vegas, Nevada

1.0
Details
I BOUGHT EXPENSIVE GRANITE FROM LOWE'S ON SALE FOR $4,400 IN JULY & TO THIS DAY (NOVEMBER 2018) THEY INSTALLED GRANITE THAT DOES NOT MATCH AT ALL. LOWE'S & DESERT EAGLE STONE (702) SCREWED ME SO I WILL SUE THEM. THEY HAVE ALL MY MONEY & HAVE BEEN HORRIBLE TO ME. LOWE'S EMPLOYEES ARE LAZY, SLOPPY, & UNPROFESSIONAL SO I WILL SUE BOTH LOWE'S & DESERT EAGLE STONE IN COLORADO & HERE IN HENDERSON, NEVADA. I ALSO WANT LAZY CHANTE FIRED AT LOWE'S #784. I WILL PURSUE THAT ALONG WITH LYING STORE MGR NATHANIEL WHO LIED ON THE PHONE THAT WAS RECORDED. HE FINALLY ADMITTED TO NEVER CONTACTING ME. (702)804-0054 EXTENSION 347 (LAZY, LYING, INEPT INSTALLATION MGR WHOM I WILL SEEK TO HAVE FIRED. KAREN *** 702-240-8480
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4 comments
Anonymous
#1618797

You should always inspect a natural product like granite that will have color variations before it is installed. If it didn’t match, why didn’t you refuse it rather than let them install it?

Anonymous
#1618555

I continue to be harassed. Get a hobby. Get a life....

Anonymous
#1600783

What do you mean it doesn't match? Granite is a natural product and no 2 pieces will be exactly alike.

Anonymous
#1618558
@Anonymous

You idiot. it is pink & a totally different hue.

Lowe's has been to my house twice, & went to Desert Eagle Stone for a third time. I bought expensive granite on sale & they put a huge piece in that does not match color, hue, etc.

Mind your own business stupid. Of course the backsplash finally installed in December after purchasing over July 4th weekend substantiates how unprofessional, & criminal Desert Eagle Stone is.

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Review
#1404852 Review #1404852 is a subjective opinion of poster.
Service
Lowes Countertop Installation
Pros
  • Store manager apology
Cons
  • Problem solving skills
  • Unwillingness to offer assistance
  • Having granite installed that does not match
Reason of review
Damaged or defective
Loss
$4360
Preferred solution
Full refund

Pissed Consumer | Lowes review from Mesquite, Nevada

I see today Lowes is closing 51 stores maybe this is the reason. The store in St. George Ut had a table/mag rack on display , which the wife wanted after talking to the sales person thru his manager, none on stock and could not sell the display item. Closing stores. Once upon a time I was trying to send this message as a pissed consumer and it came back as under 100 words, so I will just babble until I get there and get more pissed. Maybe Home Depo I looking better for my money. Still short how is your day going am I talking to India. Still to short how is the weather in India I see you are 12 hours later than here in the states
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3 comments
Anonymous
#1593094

Most stores won't sell the display if more stock is coming. There are several reasons for this.

If there is no display people won't know they sell it. Having a display, they may take an order for future stock coming in or the customer may return to buy it when new stock comes in. It also takes time to build a new display when new stock comes in. Time that stores that are thinly staffed don't have.

People often look over the displays closely and want discounts for any blemish they can find. Why sell it at a discount if you would just have to take time building a new one when fresh stock arrives in a few days.

Anonymous
#1592857

So... Lowe’s didn’t sell your wife the display.

Yes, I’m sure that’s the reason why they are closing 51 stores. Lol

Anonymous
#1592822

Huh? What?

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Review
#1394358 Review #1394358 is a subjective opinion of poster.

Miscommunication | Lowes review from Las Vegas, Nevada

I went into the local Lowes store and was told that in order to get a quote it would cost $45 for them to come out and give me a quote. I paid the quote fee because I want to get my floors done. When the quoter arrived he told me that it would take an additional 3 days to get a quote. If I had to wait 1 week for a quote, I can only imagine how long it will take to get the job done. They are quick to get the money but to get answers it is impossible. Now I understand why they cannot be honest from the start. It would go a long way to wanting to do business with them.
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Review
#1333591 Review #1333591 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund

Insurance on my tools | Lowes review from North Las Vegas, Nevada

1.1
Details
I bought Extended warranty and Didn’t put my ticket so I went back to change my two for another one and they said they didn’t have nothing on record and they didn’t give me my replacement Just because someone didn’t do their job and pay the consequences incompetent people. My advice to you is don’t buy an extended warranty At the end they going to tell you to call the manufacture to get a replacement ... don’t get extended warranty is waste of money
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1 comment
Anonymous
#1519043

Are you saying they didn't charge you for an extended warranty (service plan)? If they didn't charge you fro it, you didn't buy it, did you?

If they told you to contact the manufacturer it would have been under the manufacturers warranty anyway. The extended plan doesn't start until after the manufacturers warranty ends.

Review
#1303717 Review #1303717 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Warranty issue

Door installation | Lowes review from Las Vegas, Nevada

I went to the Lowe’s store in Summerlin Nevada and explained clearly to the doors seller person that I needed a door on the second floor to the balcony with 2 purposes: (1) to get some fresh air and (2) the door can stop the bugs from getting in the house. The seller said the security door design that I chose would do the job. I had it installed, but there are some really big gaps at the bottom of the door. This is really a sloppy job by the installer not measuring it properly as compared to two other security doors that I had installed in our house. I talked to the Installation Department at Lowe’s and the manager there had an attitude and told me that the door was mine after the installation and she could do nothing about it. One of the sellers at Lowe’s suggested me to buy the door seals at Home Depot. I went to Home Depot to ask if they sold any door seals that could cover those big gaps. They showed me the door seals which Lowe’s doesn’t sell. I talked to the manager at Lowe’s again and she said she could not have the installer to come back installing whatever Lowe’s doesn’t sell. The Doors Department at Lowe’s was willing to sell me a storm door to replace to security door, but the manager of the Installation Department refused to replace the door. Even though I was willing to pay the price difference between the storm door and the security door, in addition to the installation. The Installation Department Manager continued with the same attitude and refused to work with me to fix this problem!
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Review
#1041963 Review #1041963 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Door installation
Loss
$507
Preferred solution
Let the company propose a solution

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Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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Never again from Lowe's | Lowes review from Carson City, Nevada

1.0
Details
Huh?! Purchased was made on line from LOWE's. I did not purchase from a third party just to be delivered by Lowe's. Looks like it may have to do with the sales person comission. It makes it look like Carson City Lowe's employees hedge their commission against customer satisfaction And one more thing. We got a call on August 6th and were told that the item I ordered is badly damaged and it cannot be delivered. I cancelled the order. But now I cannot find this item at this price anywhere else. It is $100 more. So... because of the boondoggling jogb done by Lowe's I will now have to spend $107.60 more "Thank you" Lowe's. Atta boy!
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Review
#900293 Review #900293 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Improve on line ordering and customer service