White Plains, New York
Not resolved
1 comment

My close friend and neighbor ordered an entire kitchen (cabinets, counter & sink, new floor) from Lowe's in April 2016. They did not even deliver until June, then left all the unopened stuff until September.

Now it is October; the cabinets have no handles, appliances are not

installed, and they "lost" the custom counter top. She is not likely to

have a usable kitchen before Christmas!!! Lowe's has either abused orignored her!!

The first installer from Lowe's called in sick many times. Lowe's never supplied a different installer. Now they don't even make excuses, they just don't show up. Too bad she paid up front!

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $10000.

Preferred solution: Let the company propose a solution.

Lowes Cons: Servce.

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Anonymous
#1251344

Same problem! Their follow up is horrible.

Booked a kitchen job on Memorial Day weekend, and it's now December and house is still a construction site.