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LOWE'S BLOWES Heads up to all Contractors, Lowes has once again ended its Loyalty discount for Contractors. Get this, spoke to a store manager and inquired as to why the discount was removed while they are advertising 5% of to consumers on their card, I was told that it is a "New Federal Law" that was passed, and they can no longer give a discount to contractors? Are you kidding me? I suppose they think we will actually believe that line. So not only are they not loyal to their customers, big surprise, they lie. I feel sorry for the guys that work the Contractor's desk and make their living sell 2x4's and the like.

Sorry Lowe's there are other stores that must be violating the "New Federal Law" as we still receive our discounts there. Hmmm. And then there was that big button the manager had pinned to his red vest trumpeting the 5% discount?

Truly Yours

Pogue Muh Ho-in

Product or Service Mentioned: Lowes Manager.

Monetary Loss: $100.

Company wrote 0 public responses to the review from Jun 06, 2011.
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Anonymous
Cincinnati, Ohio, United States #653688

Here ya go guys. I'm not sure where the info is coming from but here ya go.

#1: Consumers get a 5% discount when they use their Lowes card.

#2: Contractors get 5% disount + deliveries for $20 + QSP for $2500 OR more(QSP stands for Quote Support Program). This typically takes about 5 minutes to get an answer. In reality, it usually takes just a few seconds. The extra time is for plugging in the info. I've only had one take longer than 2 seconds and it was a $50,000 wiring order.

#3: GSA: This is for government programs(schools, etc.) and is an ADDITIONAL 2% above and beyond the 5% for having a Lowes business account.

The discounts: What is really happening here is that Lowes does not have to pay Discover, AMEX, Visa, or Mastercard when you use any type of Lowes credit card. The savings is passed directly on to the customer.

Anonymous
#307501

In the world of business...there are contracts. One contract Lowe's has is with the government "GSA" which is only a measly 2% unlike the Lowe's Consumer cards and now Lowe's Business cards that offer a 5% discount ALL THE TIME!

There is also a QSP (quantity sale price) that you can ask for...that's right, A DISCOUNT for large purchases ($2500+)if you have the patience to wait for the discount offer to come back. If no patience, no discount.

With all the ranting and raving about discounts and displeasure with policies...Let's go back to what it really takes to get good service...Wake up call EVERYONE....It's called being nice! Taking the time to know the people you shop from and not taking advantage of the fact they make close to minimum wage to help YOU...That's right...Treat people how you want to be treated and the discounts will magically appear from employees grateful that you called them by their name(as appearing on the lil red vests) instead of "Hey YOU." ;)

Anonymous
#306156

im tired of people who want discounts just because they "spend thousands of dollars in the store". when i ask for discounts when im out shopping other places i dont get them so why should we give them out.

the very first thing out of a customers mouth is " do i get a discount or can i get it cheaper?

no you cheap a@#. dont get me started on returns!!!

Anonymous
#300459

Its never been a company program.. Just stores doing their own thing...

Anonymous
#300024

I quit buying from our local Lowes stores years ago. My father, who has built well over 200 homes in his life, and resembles a narley old builder, would always get discounts.

But, I guess I don't fit the profile. No matter if it's loads of lumber, drywll and doors, or multiple 5 gal. buckets of paint, for some reason they just would never give a 35 year old female any discount without a silly coupon. Contractor or not, bulk major purchase or not.

Maybe if I let my pit hair grow and wore a muscle shirt I'd have better luck. BTW, neither of us have their credit cards.

Dad has never needed one to get discounts and I have never wanted one.... Too much plastic in this world.

Anonymous
to female ***tractor #588126

First off I dont think yer daddddy was the type to rant about it online..and he was prolly older than you when he started getting those discounts...maybe his purchases were bigger than yours(size matters) or , maybe he had a reputation, or maybe he was a big *** and they gave him discounts just so hed shut up, so maybe you should try that too

Anonymous
#295229

So, a continuing faltering economy, one that is driven by housing, elimination of solid customers to allow the Federal Government to dictate your business policy, hope that works out for you.

The discounts are passing onto our customers, who see the purchase origin of the products used, who in turn boast about the beautiful this or that they have had completed will now bear your competitions name.

We know police is not written at the store level. We have been in business long enough to know how to treat good customers, and by good I do not mean those who simply spend the most money, but pass by our competition without looking at any one else to shop with us, because we have earned their loyalty. Lowe’s, like all other corporations appear to be driven by greed, too much is not enough, call us when you realize your mistake, we’ll watch you die a slow death like the big Green HQ, Sears, K-Mart…

Truly Yours

Pogue Muh Ho-in

Anonymous
#295141

I currently work at Lowe's, and I'm sorry to say that the story is true, not a lie... and trust me, we as employees are just as upset about it as you are. The "federal law" bit comes in because Lowe's recently became a "GSA" seller, which means that we give the feds a discount, and you know the federal government, they want to have their hands on everything so they mandate how we can give discounts to everyone else as well.

I have always felt it was a great idea to offer the discount to contractors and installers, but it was never an official Lowe's policy and stores did it at their own discretion. With the new "GSA" stuff coming into play corporate decided to try their own version of the commercial discount, letting some stores offer one discount version, while having other stores give another version and seeing which does best. We are under strict orders and watched VERY carefully to not give the old discount like we used to... and it's frustrating to us to not be able to show our appreciation in the same way any more. I'm sure you can think of how many commercial and installer customers each store has, and how many times we had to tell everyone that we were taking away something from them... and how many people we had that were rightfully upset, and there was literally nothing we could do for them... just try to see that part from our side for a minute.

I apologize for ranting a bit, but I just wanted to explain that it's not that the stores don't like you, it's a *** decision that corporate made in the name of market research and the employees at store level literally have our hands tied.

As per the 5%, that is another experimental promotion that they did with the consumer card. I hope that their "testing" with the commercial card gets done soon so we can once again offer you guys the service you've come to expect from us, and the service we wish we could give.

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