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Lowes in New Brunswick, New Jersey - Very rude, abusive, unprofessional, disrespecful delivery driver

1. Please educate your delivery personnel. Experienced a very bad attitude of the delivery guy. 2. When an agent does a home delivery ( from any company); he or she knocks on the door and makes sure of the items and for the correct address and the correct receiver. Plus after the delivery, he has to get a signature of the customer. No such thing happened. He dumped the stuff at the wrong address. The driver refused to bring it to my house. 3. Yes, mistakes do happen...everybody makes a mistake but...my construction worker and his son had to pick the heavy stuff with their own hands from the wrong address and put it into their own truck themselves. The driver not only refused to bring it to my house, but did not even help moving the stuff...And now there may be even some items missing, which have to be figured out... and would let the company know, if so. This is just so unprofessional and disrespectful. 4. I do have to say that your salesperson 5. Yuri is a very respectful and a pleasant person.
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#123615 Review #123615 is a subjective opinion of poster.
Loss
$700
I had a Pella door with sidelights installed by the Riverdale, NJ Lowe's store this summer. After the installer put it in, there were numerous defects in the door, including finish applied unevenly, a brush hair in the finish, hinge pin dented, door was misaligned....
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9 comments
Anonymous
#1366157

TERRIBLE EXPERIENCE WITH LOWES AND INSTALLATION TEAM- DO NOT USE!

Don't even bother shopping for a door at Lowes; it is evident that they are not capable to handle this kind of work. Examples:

* Lowes didn't even contact me when special order door was delivered to store - I had to call them after 6 weeks meanwhile it was sitting with them for 2 weeks

* Contractor came and measured but did not call me back with an install date - I had to call the store again after another month and eventually they switched contractors

* Second contractor was no better (Baymen on Long Island)...

Came to install door without looking at job and said they were not prepared to install door and needed more supplies...so they left the door in my garage and said they would be back shortly

* Another month goes by (no I'm not exaggerating) and no word from Baymen or Lowes of Bay Shore. During this time I had several conversations with managers and sales reps with the store and although professional they could not provide me with why it's taking three months to install two doors * Finally after 3 plus months I get a message on my machine from the store saying that the contractor deemed the job out of the scope of Lowes capability?! Uh, WHAT?! First of all why wait so long to tell me that if you knew that when you tried to install the door weeks ago?!

Also why did the first contractor approve the job while the second is saying it's out of Lowes' scope? Someone is wrong!

Terrible credibility from Lowes and the contractors they employ not to mention the aggravation and total lack of communication with me about absolutely everything relating to this job except for processing my credit card for payment. Consider yourself warned - DO NOT USE LOWES FOR DOORS!

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#109596 Review #109596 is a subjective opinion of poster.