(152 of 4844 reviews match)
Most helpful reviews first
Lowes in Denville, New Jersey - Lowe's door installation
I had a Pella door with sidelights installed by the Riverdale, NJ Lowe's store this summer. After the installer put it in, there were numerous defects in the door, including finish applied unevenly, a brush hair in the finish, hinge pin dented, door was misaligned. The subcontractor who put it in was totally incompetent. He installed the lock upside down, didn't realize that the lockset had a second handle, so you could only open the door by pulling up on the handle, storm door was misaligned. He also chipped the door jamb, when he chiseled out *** for the deadbolt then re-glued it on, and left it that way. I'm also still waiting for the door sweep to be delivered and installed on the storm door. Lowe's finally re-ordered the center door only and sent someone who knows something to reinstall it. $4800.00 later, and the door still leaks cold air out of one corner.I agreed to live with a chip in the jamb if they refunded me some money. Lowes functions, in my opinion, like a poorly run junior high school. As soon as there is a problem, they don;t want to know you.They yes you to death, then never follow up with anything they are supposed to do unless you nag the *** out of them. They save money by hiring the worst of the worst bottom feeders to do their installs-At least this was my experience. I will never do business with them again with an installation, only small purchases (tools, etc)
Lowes in New Brunswick, New Jersey - Very rude, abusive, unprofessional, disrespecful delivery driver
1. Please educate your delivery personnel. Experienced a very bad attitude of the delivery guy. 2. When an agent does a home delivery ( from any company); he or she knocks on the door and makes sure of the items and for the correct address and the correct receiver. Plus after the delivery, he has to get a signature of the customer. No such thing happened. He dumped the stuff at the wrong address. The driver refused to bring it to my house. 3. Yes, mistakes do happen...everybody makes a mistake but...my construction worker and his son had to pick the heavy stuff with their own hands from the wrong address and put it into their own truck themselves. The driver not only refused to bring it to my house, but did not even help moving the stuff...And now there may be even some items missing, which have to be figured out... and would let the company know, if so. This is just so unprofessional and disrespectful. 4. I do have to say that your salesperson 5. Yuri is a very respectful and a pleasant person.
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