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I just used Lowes to install my vinyl fence. Nothing was done correctly. This is just a very small example of the unprofessional way my fence was put up. Wrong fenced delivery twice and then on the installation day the wrong posts were delivered. The fence was not...
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Review
#942228 Review #942228 is a subjective opinion of poster.
Reason of review
Poor installation fence is not stable.
Loss
$2000
Preferred solution
Let the company propose a solution

Lowes in Mount Laurel, New Jersey - Terrible help...................

2.8
Details
Just went to the Voorhees NJ store to pay my bill. service desk had 2 women working and one just sat on the phone doing nothing. I waited 12 minutes and walked out. the people behind me did the same. Get yourself a new manager to run the store. This wasnt the first time. Btw- not one manned checkout open-only the the help yourself at the end. Millions of dollars in store costs and not 1 person to take your money. Explain to me how that works in business?????????? bad business bad business bad business bad business bad business!!!!!!!!!!!!!!!!!!!!!!!!! How to run a business into the ground. time to go to the Home Depot!
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Review
#938107 Review #938107 is a subjective opinion of poster.
Cons
  • Poor attitude of employees
Reason of review
Poor customer service
Loss
$20
I gave Lowes credit for helping veterans with a small discount on purchases (10%). However when I went to the store this week I was told they will no longer be honoring the discount. I went from being a veteran to being an embarrassed person. I don't know who made...
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1 comment
Anonymous
#1221697

Pshh fake discount. Even 10℅ off is still more expensive than other places. Going there in the first place was your biggest mistake.

Review
#928876 Review #928876 is a subjective opinion of poster.
Reason of review
Veteran discount
1.0
Details
HORRIBLE!!! I LIVE IN BAYONNE, NJ THE DELIVERY COMPANY THEY USE IS HORRIBLE, I BOUGHT A WASHER ON THE 9TH OF AUGUST IT WAS FINALLY DELIVERED TODAY!!! HOWEVER THE DELIVER COMPANY JUST LEFT IT ON MY PORCH BECAUSE ALTHOUGH I PAID FOR INSTALLATION AND HAUL AWAY OF THE MY...
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1 comment
Anonymous
#1214738

Because ppl like you are *** enough to still buy there. All about that moolah

Review
#901876 Review #901876 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Lowes Very Poor Customer Service
I too purchased a Frigidaire range from Lowes. I got an electric range and it cost around 600.00. The design is very poor. There are vents in the front door with double glass window. Condensation from the oven causes dripping between the glass panes which you...
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2 comments
Anonymous
#1199214

If you take time to read the entire service contract you will find that it does not cover "cosmetic" problems. The dirty glass does not affect the operation of the oven therefore they wouldn't cover the service. Always take time to read over the fine print before purchasing a service contract or extended warranty.

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Review
#900582 Review #900582 is a subjective opinion of poster.
Reason of review
Warranty issue
2.2
Details
I will never buy another appliance from Lowes. Bought a refrigerator in June and the first one came in dented, second one dented but believe it or not, the 3rd one was ok. Hate their delivery. The head guy had an attitude. Took of the hinges of front door for...
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Review
#891924 Review #891924 is a subjective opinion of poster.
Cons
  • Lousy service after the sale
Reason of review
Problem with delivery
Tags
  • Lowes terrible customer service

Lowes Customer Care Review

4.5
Details
Everyone is exceptionally polite and helpful every time we've been to Lowe's in Florence. Thanks guys!!
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Review
#891386 Review #891386 is a subjective opinion of poster.
Reason of review
Good customer service
1.0
Details
I've called Lowes over 4 times and sent numerous e-mails to Master Forge without ONE call or e mail back to ask for help in replacing the piece of garbage 2,200.00 outdoor kitchen thats falling apart over the last 14 months. NO HELP FROM LOWES other than to tell ME to...
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Review
#888104 Review #888104 is a subjective opinion of poster.
Cons
  • Warranty from master forge grills
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Full refund
Tags
  • Very Poor Warranty Service
Average size bath remodel - should be fairly simple. Nope - Nothing short of a fiasco and a nightmare. You're fed a bill of goods about how Lowe's stands behind their products and customers. They really do not. They are trained to say "I fully understand how you feel"...
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1 comment
Anonymous
#1494883

The same happened to me!

Review
#865368 Review #865368 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Manchester Township, New Jersey - Customer Service Has No Clue!

2.6
Details
I ordered item 50186, sheet metal online. I questioned the gauge (thickness) of the sheet and was told is was 22 gauge and the order would be ready for pick soon and just to get there before 10PM as that is when the store closes. I got to the store at 9:10PM and found that they close at 9PM and even though the MAY be ready for pick up, I can't as the store is closed. I also found that the sheet was not 22 gauge, but much thinner 30 gauge. Needless to say, I was so annoyed with all the incorrect information from Lowes that the next day I went to HD to get the sheet.
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Review
#845756 Review #845756 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • Sheet Metal