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This store is the worst! I will never spend another dollar in this store. I was kept waiting for more than 15 minutes to get help with 11 40lb bags of top soil (lifting onto cart and loaded into car). Had to ask for a manager before someone finally shows up. He puts...
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2 comments
Anonymous
#1281306

I spend two minutes looking for someone to assist me, and after I found him, another two minutes waiting until he fifinished socializing with his friend. It was about 9:20 am. Not too many people in this store at this time but they are just terrible with people

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Review
#834724 Review #834724 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Staff Review

5.0
Details
We were at your store on rt 38 Lumberton looking at refrigerators; Kyle your employee was the best! He answered so many questions my husband had; just overall a great Lowes experience!!!!
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Review
#817728 Review #817728 is a subjective opinion of poster.
Reason of review
Good customer service
I purchased Cali Bamboo Flooring in May 2015. When the installer came, he told me that the moisture level in the floor was to high and that I needed to have the floor sealed. It cost nearly an additional $1000.00 to seal the concrete floor. I had the floor sealed by...
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Review
#816291 Review #816291 is a subjective opinion of poster.
Reason of review
Bad quality
WE purchased one Samsung washer , in 2012 and until December last year 2015 the machine works great, then start the problems ,I call Lowes, repair the technicians came to my house more the 8 times and change so many parts the machine is almost new and the problem...
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2 comments
Anonymous
#1129103

Rita,

I also have a Samsung washer and am having the same issue with Lowes. I wish they have lied to me repeatedly. I have never seen anything like it.

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Review
#810514 Review #810514 is a subjective opinion of poster.
Cons
  • Lowes extended services
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Frank from 1185 allowed Carter an Asst. Mgr. to put his hand in my face and explained it that he was having a bad day. Frank then fabricated lies about me. Never will I go to the West Windsor, NJ store. It was the worse nighmare of my life.It was the worse nighmare...
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1 comment
Anonymous
#1136114

Must have a charmed life!

Review
#807196 Review #807196 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Tags
  • hard time

Lowes - Side By Side Refrigerator Review from Newark, New Jersey

1.0
Details
Bought a fridge online , first attempt they bring me the wrong size , the fridge sat outside for a day till it was picked up next morning , waited a week for the one I originally ordered , day of delivery , schedule for 12-2 delivery get a phone call it was pushed to 2-4 , get another phone call delivery won't take place till the next morning . Highly upset I sat around all day n waited a week because of their mistake . I will never purchase anything from lowes again
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Review
#790051 Review #790051 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes - Lg Electric Double Wall Oven Review from Brick Township, New Jersey

2.0
Details
On December 27, 2015, I ordered an LG double wall oven from the Lowes.*** website. I received an email on January 14, 2016 saying it would be delivered on Sunday, January 17th. On Saturday evening, I received an automated call saying it would be delivered between 10:30 & 12:30. At 7:30 on morning of the delivery, I received another automated call with a new delivery time of 9:30-11:30. A little before 8AM, I got a call from my local Lowes saying it wasn't going to be delivered because it never arrived at their store. They said they would find out when it would be coming in & I received an email saying it was changed to January 23rd. On Friday, January 22nd, they called & said that due to the blizzard expected, they would not be delivering. I figured, okay, at least it's there & will be delivered on our new rescheduled date of Tuesday, January 26th. Again, I received my automated call with a delivery time between 11 & 1. Tuesday morning, I got a call from someone from my Lowes store about the delivery. I told him my street was plowed & the truck would fit & my driveway way clear. They hung up & I waited. 11:00, 12:00, 1:00. Figuring deliveries would be tougher & might take a little longer, I waited until 1:45 & called the store only to find out the oven hasn't come in to their store. I was floored!! Pissed off & floored!!! I called the corporate office but of course you can only get their customer service dept. I filed a complaint with them & he said he submitted it & I will hear from the store manager within 24 hours. Well about 22 hours have passed & I haven't heard from him. I did speak with the receiving dept at my local Lowes & she said it looks like they should get it by the 28th & if all goes well, I should have it by the 29th. Then I get an email from them with a delivery date of January 30th. They keep blaming it on the fact that I ordered it online & also on the vendor. I just blame them. I will NEVER ORDER FROM LOWES AGAIN. This was the only thing I ordered from then. With redoing our kitchen, I ordered my cooktop & sink online from Home Depot the same day we ordered the ove & everything from Home Depot came in when it was scheduled. And my microwave was ordered in Home Depot & it's scheduled for delivery tomorrow & they already called & gave my delivery window time. Please don't order from Lowes unless you're not in a rush to get your things!!
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Review
#778672 Review #778672 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
I went to Lowes of Egg Harbor Township NJ this morning to pay the balance for my carpet install. I was excited about getting my room done until I arrived at Lowes. After patiently waiting, the salesman finally got to me and began to process the order. Another...
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Review
#765992 Review #765992 is a subjective opinion of poster.
Cons
  • Customer service
  • Incompetent staff
Reason of review
Poor customer service
Loss
$500
Preferred solution
Please advise????

Other Product Review

1.0
Details
Lowes needs to close all their stores and just walk away! Every aspect of lowes is horrible. Their products are inferior, and the management lies to their customers. People, please take your business elsewhere before you get invoved in a bad nightmare. Pissed in Aurora Colorado!
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Review
#763236 Review #763236 is a subjective opinion of poster.
Reason of review
Poor customer service
I had placed an order online, from Jersey City, NJ, Their online ordering sucks, The order went to the store in New York, The Initial delivery date available was 12/22/2015, One day before they called me and said They dont have stock for washer, they...
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2 comments
kamausa
#1085141

On Saturday 10/26/2015, I picked up washer from Rosadale , NY store, along with other parts. There was another store having stock of the dryer I requested, I contacted them asked to hold that dryer for me , I wanted to pickup, On sunday morning I went to pick up the dryer, as I needed the haul away and hookup service they charged 20$ extra for hookup service,

Ton 10/28/2015, The dryer got delivered, the service person says, his paperwork does not talk about the washer, hence he cannot install dryer, I asked him I will pay him the service charges, he refused, he moved the new washer/dryer to the second floor, Now I need to call the store and ask for service setup to haulway and hookup again,

What a pathatic expericence for buying appliances.

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Review
#757754 Review #757754 is a subjective opinion of poster.
Cons
  • Delivery department not good
  • Worst delivery experience
Reason of review
Problem with delivery
Preferred solution
Price reduction
Tags
  • Purchasing Washer And Dryer Online