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Worst experience with Lowes

I had placed an order online, from Jersey City, NJ, Their online ordering sucks, The order went to the store in New York, The Initial delivery date available was 12/22/2015, One day before they called me and said They dont have stock for washer, they re-scheduled it to 12/26/2015. On 12/24/2015 they called and said they don't have stock for Dryer. It will take one week more to re-deliver it. This is a multifamily home, I promised my tenant to provide new washer dryer, I had to break my promise multiple times , which looses my reputation, When the order is placed and accepted, store has to make sure the delivery goes thru properly, otherwise what is the point in opening multiple channels and delaying the delivery. I have placed orders with best buy and home depot, they are very prompt in deliver and customer service,. LOWES DELIVERY REALLY SUCKS. I am not ordering any satilite or something which is not reachable. after all it is washer and dryer. LOWES DELIVERY REALLY SUCKS.
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2 comments
Azia
#1085141

On Saturday 10/26/2015, I picked up washer from Rosadale , NY store, along with other parts. There was another store having stock of the dryer I requested, I contacted them asked to hold that dryer for me , I wanted to pickup, On sunday morning I went to pick up the dryer, as I needed the haul away and hookup service they charged 20$ extra for hookup service,

Ton 10/28/2015, The dryer got delivered, the service person says, his paperwork does not talk about the washer, hence he cannot install dryer, I asked him I will pay him the service charges, he refused, he moved the new washer/dryer to the second floor, Now I need to call the store and ask for service setup to haulway and hookup again,

What a pathatic expericence for buying appliances.

Anonymous
#1084408

I think you will find that Lowes and Home Depot don't have warehouses full of appliances. They order from the manufacturer and you are given a delivery date based on their expected delivery time from the manufacturer.

When your order is delayed it is because the manufacturer didn't have the stock to ship.

Next time you need an appliance quickly, buy it from a store that has it in stock. That way you know you will have it when you need it.

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Review
#757754 Review #757754 is a subjective opinion of poster.
Cons
  • Worst delivery experience
  • Delivery department not good
Reason of review
Problem with delivery
Preferred solution
Price reduction
Tags
  • Purchasing Washer And Dryer Online

Lowes - Curtain Rod Review from Woodbury, New Jersey

1.0
Details
It's been 6 weeks since I placed my order for curtain rods online. We planned our move-in date around the delivery of this order. It's been three weeks since the estimated date of delivery and I still haven't received the rods. NO communication from lowes (email or calls with status update or tracking info). The only communication I've had with lowes is that which I have initiated and I've spent HOURS on the phone trying to get any information. It's been absurd. I would be damned if I ever order from lowes online again.
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Review
#745676 Review #745676 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes review in Budd Lake, New Jersey: Terrible Customer Service and Online Shopping NIGHTMARE

1.5
Details
I went to Lowes and got a nail in my tire 2x in 2 weeks. I went back and saw nails in the parking lot. I reported it and they refused to submit it to their insurance company. In the meanwhile I had ordered something from them online and it qualified for FREE shipping according to all of their criteria but they said I had to pick it up. Then the wrong item was put aside. They luckily had another but it took time to find. Then I went to order another item online which also qualified technically but it would not allow it. I called and they tried to charge me $65.00 for shipping for a $30.00 item! OMG! Even though they said it was an IT issue (the item should qualify!) When I call they always tell me someone will get back to me in 24 hours and they do not! Hours lost.... it is a comedy of errors there.
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Review
#743771 Review #743771 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Online shopping or parking lot maintenance
Reason of review
poor customer service, delivery issue, refusal to take claim for damage to car
Loss
$350
Preferred solution
Let the company propose a solution

Other Product Review

1.0
Details
Lowes is the worst company ive ever been associated with. People, save yourself a huge headache and take your business elsewhere !!! Former loyal customer
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Review
#731863 Review #731863 is a subjective opinion of poster.
Reason of review
Poor customer service

Resolved: Lowes review in Spring Lake, New Jersey: WARNING Lowe's Howell NJ major disappointment

1.0
Details
Lowe's Howell NJ contracted for bathroom redo at $18000. Contractor was Premier Design Concept Jackson NJ. It was poorly planned by Lowe's, poorly project managed and poorly executed by all of Premier Design's workman, e.g. plumber put faucets on backwards, electrician brought wrong material, and construction crew did not leave a straight wall for the shower door. Lowe' s ordered shower door without towel rack and it took BASCO (shower door company) three visits to stop leaks. The entire experience was a nightmare. Project started October 2014 and ended September 2015--enough said. DO NOT USE LOWE"S HOWELL OR PREMIER DESIGN CONCEPTS--was not until President's office became involved did work get completed,
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1 comment
Anonymous
#1173111

I'm having the same problem - same location, but different subcontractors through Lowe's. No time management skills, no follow up, no communication, poor planning and scheduling.

Mine is a simple remodel. Wish I had read your review first. I too have gone to Lowe's corporate and the store manager. Thus far, the paying customer has been wrong in their eyes.

I have little faith that they will act accordingly, professionally, and do the right thing.

I do hope I am wrong; time will tell.

Resolved
Review
#700609 Review #700609 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Cons
  • Poor service poorly planning and poor execution
Reason of review
Bad quality
Loss
$6000
Preferred solution
Price reduction

Medicine Cabinet Review

Custom ordered a medicine cabinet - when I went to pick it up only gave me one box- called went back and they gave me two more- I said it says one of four - which would only give me three boxes- they went in back again and finally came out with with last box. im lucky I noticed because when I called they said there were only three boxes.
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Review
#699127 Review #699127 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review in Point Pleasant Beach, New Jersey: Fence installation rip-off

1.7
Details
Hired Lowe's for fence installation. It took 2 months for them to install 60 feet of overpriced, cheap picket fencing and a couple of gates. Although the contract calls for Lowe's to clean up "all construction debris/waste", they informed me on the day of installation, that did not mean all of the dirt that was removed from the ground! The manager politely informed me that debris/waste does not mean dirt, it means something else. Since I was required to pay 100% up front, I had no recourse. Shame on Lowe's and shame on me for using them. Find a local contractor for your fencing needs, do not use Lowe's!
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Review
#697260 Review #697260 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Bad customer service
  • Overpriced add-ons
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution

LOWES Route 9 S, Morganville NJ

1.0
Details
LOWES ROUTE 9 S, MORGANVILLE NJ I just now came back from HOME DEPOT. 1. But before that I first went to LOWES, in Morganville on Rt. 9. There I waited patiently for about 10 minutes for three gentleman at the Lumbar Section to finish a conversation. 2. When I was finally attended to, I handed over a Stud, 2 x 3 - 96" and respectfully asked it to be cut at 49" for easy transportation. 3. When I saw the method of measurement, I asked the gentleman to please make sure the cut to be at exactly 49". 4. The Store Assistant said that he will cut it but cannot guarantee it to be 49' I was surprised and told him in Africa we are Metric but have the ability to cut wood precisely. 5. He then said that is why America is a super power and Africa not. I did not understand his point and did not respond but took the two pieces he handed me. 6. On the bench there was a Measuring Tape and I discovered the cutoff piece to be 49 3/4" 7. I said that now it is not what I wanted and not usable - he said that I am cursing. Which I did not, but thanked him for nothing and walked to the Cashier. 8. I decided to go to Home Depot and told the Lady at the door to please keep the lumber. The service and attitude at Lowes I find disgusting and will never go back there. Gerhard Odendaal 941 321 1031
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Review
#692760 Review #692760 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Work Experience Review from Parlin, New Jersey

1.0
Details
Everything you have said is so true. Customers screaming at you blaming you for bad product policies are always changed depending on managers I.think there are some stores that have Dept. Managers as MODs and store managers as service managers who gets yelled at and degraded DMs no extra pay for extra responsibility. Back stabbing cut throat coworkers ,good workers abused and thrown out as long as you are kissing managers xxx your golden. Lowes doesnt care about customer service or employees warrenties are rhe stores bottom line I will never buy one once you do you're SOL. I really enjoyed working there in the beginning now I dread it So customers sometimes when employees are short its because the are pushed to work hard multi task and are not trIamed. It's all about lining management's pockets they dont care about you or their employees.
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Review
#681577 Review #681577 is a subjective opinion of poster.

Lowes review in Newark, New Jersey: HORRIBLE CUSTOMER SERVICE/DELIVERY

1.9
Details
I have never in my life had a worse horrific experience with customer service/delivery service! The workers are an incompetent, rude bunch who are busy doing everything BUT their jobs. Every call I made to customer service, especially the store located in Jersey City, was answered and handled unprofessionally. They are too busy chatting and laughing with their coworkers to answer a phone call properly. They place you on a hold for so long you are forced to hang up and call back (and it's not because they're busy). I kindly informed many of them that my business closes at exactly 6pm and they "promised" it would get to me by before then. The next day I called to reschedule because I never got my shipment and I was told they don't know where their trucks are but they did come at 7pm. Then when I asked what time approximately would they arrive today, once again I was told they don't know where the trucks are. Do they know anything???? I have ordered $10,000+ worth of items from Lowe's. Never. again.
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Review
#655960 Review #655960 is a subjective opinion of poster.
Cons
  • Poor training
  • Employees attitude
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered