State: New Jersey Clear all filters (138 of 4685 reviews match)
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1.0
Details
Delivery driver was rude and unwilling to set up fridge on a simple concept. So now waiting for redelivery as I speak. One would think that we would be first delivery after numerous complaints. But no. Still waiting and had to cancel plans that my wife and kids had...
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2 comments
Anonymous
#1731306

Probably a infirm person who can’t open the fridge door without help. Which is why they pressed the delivery driver to instal for them. When told that magic word NO, they had ...

Review
#1619711 Review #1619711 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Price reduction
1.3
Details
Imagine you own a home, imagine you want to upgrade/update your windows and doors, imagine Lowe’s enters the picture… Now imagine a salesperson -from the Paterson Lowe’s-; kind, courteous, follows up, is polite about spending hours with you during the selection and...
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3 comments
h.kitchener
#1707561

Not sure why you would end up paying for "a job half-done"with no avenue for recourse. Perhaps you paid them in full prior to installation? If so, big mistake. You may be able...

Review
#1568430 Review #1568430 is a subjective opinion of poster.
Cons
  • Severe lack of communication between customer and lowes
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Price reduction

Lowes in Paterson, New Jersey - DO NOT USE THEM

1.8
Details
Went to have an entry door installed, tried to charge us 345 for the door, 389 install fee, 400 from the contractor, 117 to remove storm door and put it back on, 35 measurement and 16 lead test. The install fee was more than the friggin door, the guy came did the measurements and never did lead test, and, Lowe’s System doesn’t allow refunds on that. Not to mention it was a stock door. Why is Lowe’s charging 389? On top of that they committed fraud by not returning the $16 for the lead test not being completed.
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Review
#1564475 Review #1564475 is a subjective opinion of poster.
Cons
  • Do not care about dissatisfied customer
Reason of review
Poor customer service
Loss
$16
1.9
Details
I went shopping at the Lowe's Store (Rt 73, Maple Shade, NJ) today (06/12/19@11am). It took my an hour to find my needs as the employees couldn't be bothered to help as they conferenced (?) with each other! The aisles are choked with products making it difficult to...
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1 comment
Anonymous
#1701450

You are shopping at a self service, big box store. Go to a full service store if you expect the employees to acknowledge you and help you find the products you need.

Review
#1557216 Review #1557216 is a subjective opinion of poster.
Cons
  • Your customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor training
  • Unprofessional Work And Behavior
  • Pissed Off In Maple Shade
3.8
Details
5/25/19 Went to store in Lumberton NJ at7:00am to purchase a new 46" riding lawn mower .Waited in department for assistance ,passing employee asked if I needed assistance and I replied was looking to purchase a riding mower ,employee told me to go to any register and...
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Review
#1542679 Review #1542679 is a subjective opinion of poster.
Pros
  • Brand
Cons
  • Anything about their customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Paterson, New Jersey - Shorted fencing that I paid for

1.0
Details
Lowes charged me for 42 lf of fencing, a 10ft drive gate, and a 4ft walk gate. When installed I received 28 lf of fencing, an 8ft drive gate, and a 4ft walk gate. I was clearly shorted the drive gate I paid for, but more importantly the 14 feet of fencing that was never delivered or installed. I have been back and forth with the sales department and they refuse to make it right. I have a clear contract that outlines this and physical proof that I did not receive what I initially paid for. If I could give them a 0 in ratings I would. They have no concern with customer satisfaction and therefore I will not be returning as a customer for any of my home improvement needs.
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Review
#1506345 Review #1506345 is a subjective opinion of poster.
Cons
  • Treatment i received
  • Unprofessional managers and contracors
  • Total lack of service and cooperation
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered
1.0
Details
Second time in a period of two months called for service on 3 year old washing machine. Parts never on the truck. Wait another two weeks come with wrong part. Takes another two weeks this is first time. Current situation AGAIN come w/out part. Waiting two weeks again....
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3 comments
FumblingShark
#1667959

Boycott racist lowes

Review
#1502961 Review #1502961 is a subjective opinion of poster.
Warning Notice! Do not use Lowe’s service for anything at the Holmdel location. You will regret it. They use subcontractors who are not Lowe’s employees and Lowe’s has no control of their own subcontractors. They do not control over there own sales representatives who...
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7 comments
Anonymous
#1591757

Most likely a fake review. The poster doesn’t give us any kind of grievance or damages they suffered. Not even a basic outline of thier ordeal. Just an accusation with no deta...

Review
#1392999 Review #1392999 is a subjective opinion of poster.
Reason of review
Lowe’s policy and whether the violated Nj law..Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq.
Loss
$100000
Preferred solution
Let the company propose a solution
4.5
Details
Our “big buck” project began on January 4th. , 2018. Gutted kitchen. A month later the floor ( with radiant heat) was installed terribly. Cabinets installed before floor was grouted. Backsplash installed by same people who did floor ! A month later, Lowe’s sent someone...
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1 comment
Anonymous
#1668910

This case is closed. Lowe’s agreed to a settlement. Although it wasn’t what we had asked for, it was satisfactory. We learned a lesson the hard way, unfortunately.

Review
#1372269 Review #1372269 is a subjective opinion of poster.
Cons
  • Shoddy work by subcontractors
Reason of review
Bad quality
Loss
$13000
Preferred solution
Full refund

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
1.0
Details
Lowes - Don’t use them for anything you may need them to install
Do not use Lowe’s for any projects you may need. I went to Lowe’s because I was sent a coupon from them from the US Postal service because I recently moved. The coupon was an extra 10% off new shades and 9 shades installed for $99(see attached picture). I setup a...
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3 comments
Anonymous
#1543304

This coupon does not include installation. This is just for the blinds. You'll get 10% off if they're in stock blinds and another 5% off if you get special order blinds.

Review
#1325641 Review #1325641 is a subjective opinion of poster.
Reason of review
Pricing issue