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Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

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Review
#1660382 Review #1660382 is a subjective opinion of poster.
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance

Lowes not paying large rebates on time

2.0
Details
Samsung 10% appliance rebate was approved for over $400 11 weeks ago and they still haven't sent out the VISA prepaid card. They claim that the rebate was so popular that they are running behind on sending them out but I wonder if the fact that Sept is the end of the fiscal year has anything to do with it. I've called once a week for the last 3 weeks and every time it's the same response, "you should get it by the end of the week".
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2 comments
Anonymous
#1755873

I am having the same issue, been almost 14 weeks now

Anonymous
#1759635
@Anonymous

File a complaint with the FTC. the FTC has fined companies for playing games with rebates. FTC.gov/complaint

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Review
#1655315 Review #1655315 is a subjective opinion of poster.

Lowes in East Brunswick, New Jersey - Rebate Scam

1.0
Details
Contractor purchased 25 gallons of paint- only 5 somehow are compatible. All the same receipt, all the same paint. What a lie.
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1 comment
Anonymous
#1748125

What are you talking about? What does it mean that only 5 gallons are compatible?

Are the colors mixed wrong? Did they ship different levels of gloss?

Review
#1654665 Review #1654665 is a subjective opinion of poster.
Cons
  • Customer and delivery service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
We ordered a wine fridge and it came damaged. Another delivery was sent to picked up the damaged wine fridge. They did come but did not come with a replacement. We were told for weeks we would get a refund. We never got it. I had to go to Lowe's in Union and speak to...
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Review
#1647036 Review #1647036 is a subjective opinion of poster.
1.0
Details
Ive had a repair company out 5 times, countless hours of waiting, and Im still stuck with a semi functional washing machine. I never get a call back from a supervisor as they said they would. This is not the way a so called reputable company should respond. I am...
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1 comment
Anonymous
#1738104

Why are you complaining about the retail store rather than the appliance manufacturer or the service company you have had out to repair your machine? The retail store is only the middleman between you and the others.

Review
#1633999 Review #1633999 is a subjective opinion of poster.
Cons
  • No call back
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution
1.0
Details
Delivery driver was rude and unwilling to set up fridge on a simple concept. So now waiting for redelivery as I speak. One would think that we would be first delivery after numerous complaints. But no. Still waiting and had to cancel plans that my wife and kids had...
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2 comments
Anonymous
#1731306

Probably a infirm person who can’t open the fridge door without help. Which is why they pressed the delivery driver to instal for them.

When told that magic word NO, they had a conniption fit. Let me guess the delivery driver was “rude” because they didn’t instal your refrigerator. Well elderly ppl that’s NOT HIS JOB!!!!!

They bring it to your property, YOU have to instal it yourself if you didn’t PAY for a install. I find it highly disturbing that my fellow human beings could be so trashy!!

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Review
#1619711 Review #1619711 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Price reduction
1.3
Details
Imagine you own a home, imagine you want to upgrade/update your windows and doors, imagine Lowe’s enters the picture… Now imagine a salesperson -from the Paterson Lowe’s-; kind, courteous, follows up, is polite about spending hours with you during the selection and...
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3 comments
h.kitchener
#1707561

Not sure why you would end up paying for "a job half-done"with no avenue for recourse. Perhaps you paid them in full prior to installation?

If so, big mistake. You may be able to sue Lowe's in small claims court. Check it out. Lowe's will deny any liability as they didn't make the windows nor do they employ the installer---they are sub-contractors used by Lowe's for these jobs and are supposed to carry their own insurance, etc.

When you go to a big box store and have construction work done, be aware that the big box store will try to ignore your problems and deny any culpability, blaming the sub or the manufacturer.

Check out the small claims court filing. They have a maximum dollar limit, depending on your state.

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Review
#1568430 Review #1568430 is a subjective opinion of poster.
Cons
  • Severe lack of communication between customer and lowes
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Price reduction

Lowes in Paterson, New Jersey - DO NOT USE THEM

1.8
Details
Went to have an entry door installed, tried to charge us 345 for the door, 389 install fee, 400 from the contractor, 117 to remove storm door and put it back on, 35 measurement and 16 lead test. The install fee was more than the friggin door, the guy came did the measurements and never did lead test, and, Lowe’s System doesn’t allow refunds on that. Not to mention it was a stock door. Why is Lowe’s charging 389? On top of that they committed fraud by not returning the $16 for the lead test not being completed.
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Review
#1564475 Review #1564475 is a subjective opinion of poster.
Cons
  • Do not care about dissatisfied customer
Reason of review
Poor customer service
Loss
$16
1.9
Details
I went shopping at the Lowe's Store (Rt 73, Maple Shade, NJ) today (06/12/19@11am). It took my an hour to find my needs as the employees couldn't be bothered to help as they conferenced (?) with each other! The aisles are choked with products making it difficult to...
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2 comments
Anonymous
#1701450

You are shopping at a self service, big box store. Go to a full service store if you expect the employees to acknowledge you and help you find the products you need.

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Review
#1557216 Review #1557216 is a subjective opinion of poster.
Cons
  • Your customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor training
  • Unprofessional Work And Behavior
  • Pissed Off In Maple Shade

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
3.8
Details
5/25/19 Went to store in Lumberton NJ at7:00am to purchase a new 46" riding lawn mower .Waited in department for assistance ,passing employee asked if I needed assistance and I replied was looking to purchase a riding mower ,employee told me to go to any register and...
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Review
#1542679 Review #1542679 is a subjective opinion of poster.
Pros
  • Brand
Cons
  • Anything about their customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution