Lowes Reviews in New Jersey, USA
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49
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Lumber priced as 2x4 2x6 2x8 etc. Every single board sold at Lowe's is smaller then they are charging for they're charging you for 2 x 4 it's actually 1 and 3/4 by 3 and 3/4 many times the length or shorter also you must dig through 20 boards to find one straight one...
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2 comments
The only way to get real-sized lumber that is already planed, is to find an old structure. They used to use old-growth lumber that was much stronger and actually 2x4, 2x6, etc.
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Lowes review in Holmdel Township, New Jersey: Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
2 comments
Review
Service
Lowes Customer Care
Cons
- Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
Lowes not paying large rebates on time
Samsung 10% appliance rebate was approved for over $400 11 weeks ago and they still haven't sent out the VISA prepaid card. They claim that the rebate was so popular that they are running behind on sending them out but I wonder if the fact that Sept is the end of the fiscal year has anything to do with it. I've called once a week for the last 3 weeks and every time it's the same response, "you should get it by the end of the week".
2 comments
Review
Service
Lowes Rebate
Reason of review
Order processing issue
Lowes review in East Brunswick, New Jersey: Rebate Scam
Contractor purchased 25 gallons of paint- only 5 somehow are compatible. All the same receipt, all the same paint. What a lie.
1 comment
Review
Product
Paint
Cons
- Customer and delivery service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
We ordered a wine fridge and it came damaged. Another delivery was sent to picked up the damaged wine fridge. They did come but did not come with a replacement. We were told for weeks we would get a refund. We never got it. I had to go to Lowe's in Union and speak to...
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Review
Lowes review in Woodbridge, New Jersey: Bad Business
Ive had a repair company out 5 times, countless hours of waiting, and Im still stuck with a semi functional washing machine. I never get a call back from a supervisor as they said they would. This is not the way a so called reputable company should respond. I am thoroughly disappointed and have spent thousands here.
1 comment
Review
Service
Lowes Customer Care
Cons
- No call back
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution
Lowes review in Mantua, New Jersey: Horrible experience with delivery
Delivery driver was rude and unwilling to set up fridge on a simple concept. So now waiting for redelivery as I speak. One would think that we would be first delivery after numerous complaints. But no. Still waiting and had to cancel plans that my wife and kids had planned on my one day off from work. Thanks for being so customer friendly. Tired of apologies. Action speaks louder then words
2 comments
Review
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Price reduction
Imagine you own a home, imagine you want to upgrade/update your windows and doors, imagine Lowe’s enters the picture… Now imagine a salesperson -from the Paterson Lowe’s-; kind, courteous, follows up, is polite about spending hours with you during the selection and...
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3 comments
Not sure why you would end up paying for "a job half-done"with no avenue for recourse. Perhaps you paid them in full prior to installation?
If so, big mistake. You may be able to sue Lowe's in small claims court. Check it out. Lowe's will deny any liability as they didn't make the windows nor do they employ the installer---they are sub-contractors used by Lowe's for these jobs and are supposed to carry their own insurance, etc.
When you go to a big box store and have construction work done, be aware that the big box store will try to ignore your problems and deny any culpability, blaming the sub or the manufacturer.
Check out the small claims court filing. They have a maximum dollar limit, depending on your state.
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Review
Service
Lowes Windows And Doors Department
Cons
- Severe lack of communication between customer and lowes
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Price reduction
Lowes review in Paterson, New Jersey: DO NOT USE THEM
Went to have an entry door installed, tried to charge us 345 for the door, 389 install fee, 400 from the contractor, 117 to remove storm door and put it back on, 35 measurement and 16 lead test. The install fee was more than the friggin door, the guy came did the measurements and never did lead test, and, Lowe’s System doesn’t allow refunds on that. Not to mention it was a stock door. Why is Lowe’s charging 389? On top of that they committed fraud by not returning the $16 for the lead test not being completed.
Review
Service
Lowes Door Installation
Cons
- Do not care about dissatisfied customer
Reason of review
Poor customer service
Loss
$16
I went shopping at the Lowe's Store (Rt 73, Maple Shade, NJ) today (06/12/19@11am). It took my an hour to find my needs as the employees couldn't be bothered to help as they conferenced (?) with each other! The aisles are choked with products making it difficult to...
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2 comments
You are shopping at a self service, big box store. Go to a full service store if you expect the employees to acknowledge you and help you find the products you need.
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Review
Service
Lowes Cashier
Cons
- Your customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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Take the time to understand what you are buying. Appliances have a manufacturers warranty.
Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.
Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.