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Resolved: Lowes review in Spring Lake, New Jersey: WARNING Lowe's Howell NJ major disappointment

1.0
Details
Lowe's Howell NJ contracted for bathroom redo at $18000. Contractor was Premier Design Concept Jackson NJ. It was poorly planned by Lowe's, poorly project managed and poorly executed by all of Premier Design's workman, e.g. plumber put faucets on backwards, electrician brought wrong material, and construction crew did not leave a straight wall for the shower door. Lowe' s ordered shower door without towel rack and it took BASCO (shower door company) three visits to stop leaks. The entire experience was a nightmare. Project started October 2014 and ended September 2015--enough said. DO NOT USE LOWE"S HOWELL OR PREMIER DESIGN CONCEPTS--was not until President's office became involved did work get completed,
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1 comment
Anonymous
#1173111

I'm having the same problem - same location, but different subcontractors through Lowe's. No time management skills, no follow up, no communication, poor planning and scheduling.

Mine is a simple remodel. Wish I had read your review first. I too have gone to Lowe's corporate and the store manager. Thus far, the paying customer has been wrong in their eyes.

I have little faith that they will act accordingly, professionally, and do the right thing.

I do hope I am wrong; time will tell.

Resolved
Review
#700609 Review #700609 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Cons
  • Poor service poorly planning and poor execution
Reason of review
Bad quality
Loss
$6000
Preferred solution
Price reduction

Resolved: Lowes review in Brick Township, New Jersey: Bath install a mess

1.7
Details

Update by user Nov 23, 2014

took 5+ weeks but problem resolved

Original review posted by user Nov 17, 2014

7 thousand dollar bath installation a total mess…it’s been since oct 9th and my bathroom is still not finished a toilet sits in my living room along with footprints caused by the installers.... I overheard the installer say “don’t worry just buff it up she’ll never notice” …but I did notice that the installers had scratched up a shower wall plate to make the chrome appear to be brushed nickel and tried to defraud me… broken and cracked wall tiles…uneven and crooked wall tiles…no bull nose tile used to finish top row…floor tiles so uneven you could cut your foot and wall tile so cracked I did cut my finger… wall not fixed before molding installed to cover it up…over toilet tower was affixed to the wall before the molding was installed AROUND it!!!! and before floor tile was even grouted? The installers couldn't figure out how to install the toilet so we got a second toilet which needed to have extra plumbing done so I had to get a third toilet and install it MYSELF!… towel bars anchors installed overlapping and the wrong diverter was used for the tub so the entire wall must come down…also the drain is now chrome and not brushed nickel because they removed my tub before noticing the tub drain mechanism was not there which meant a two week wait until the correct drain could be ordered or I had to settle for the wrong finish to being the job… total mess and the store manager wants me to allow the same installers to correct the job after they already defrauded me! I’ve had to contact a lawyer because after 20 trips to Lowes and 4 calls and 2 emails I have yet to receive a solution from anyone who can get the job done?…the store manager finally called yesterday after 6 weeks and said there’s nothing they can do because the store is under contract with the installer…but I don't want that installer back in my house after the job he did and part he tried to pass off as new by defacing my old one…everyone is trying to pass the buck and as it stands at this moment (6 weeks after the job began) I have NO IDEA who is in charge of ANYTHING
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1 comment
Anonymous
#1526112

I WAS CONSIDERING THEM BUT OVERPRICED AND BAD INTEREST RATES I TELL EVERYONE

Resolved
Review
#558887 Review #558887 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution

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Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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