State: New Jersey City: Brick Township Clear all filters (4 of 4916 reviews match)
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Lowes review in Brick Township, New Jersey: Appliances Nightmare

2.5
Details
I took advantage of the Presidents Day sale for new Fridgidaire appliances. I have Frigidaire Gallery Series appliances and for the last 13 years have never experienced a problem, I just thought it was time to upgrade and the sale price was right. I purchased a Range, Over the range Microwave and a Dishwasher, all top of the line Stainless appliances. My order was placed on Feb 28th, the last day of the sale and I saved $650. Delivery was scheduled for March 10th. On Friday the 9th I called Lowes customer service and was told the order was ready to ship and I would recieve a call that night to schedue a time for delivery on Sat. the 10th. I did receive a call stating my delivery was scheduled for Sat. between 9 and 11. I had a local handyman come over and together we took out the old appliances and prepared for the new. Well, the next morning on the day of delivery, I get a call at 7am from the local Lowes that they dont have my Range and that it wouldnt be here for 7 to 10 days! Then he tries to sell me the floor model which I didnt want, I payed for a new range and thats what I wanted. After a few choice words, I cancelled my whole order, got an immediate refund and luckily was able to reinstall my old, reliable appliances! Thank God I didnt put them to the curb as im sure some scrap metal guy would have taken them! Anyway, a call to the LAME *** customer service number got me a "we are sorry" and a promise of a follow up call from the manager of the local store. No call so far!
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1 comment
Anonymous
#1483981

I work in lowes delivery an we don’t schedule 7 to 11 at my store and all stores if you look on your paperwork it will say something like 8 AM till 9 PM at my store we call customers day before and I’m day of delivery we call customers let him know we are in route 30 minutes sometimes an hour ahead of time so customer can be ready if customer needs a certain time we do our best to for fill that need

Review
#1211450 Review #1211450 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue
Loss
$400
Preferred solution
Somehow make good on the $400 I had to pay for taking my appliances out then having to reinstall them

Lowes - Lg Electric Double Wall Oven Review from Brick Township, New Jersey

2.0
Details
On December 27, 2015, I ordered an LG double wall oven from the Lowes.*** website. I received an email on January 14, 2016 saying it would be delivered on Sunday, January 17th. On Saturday evening, I received an automated call saying it would be delivered between 10:30 & 12:30. At 7:30 on morning of the delivery, I received another automated call with a new delivery time of 9:30-11:30. A little before 8AM, I got a call from my local Lowes saying it wasn't going to be delivered because it never arrived at their store. They said they would find out when it would be coming in & I received an email saying it was changed to January 23rd. On Friday, January 22nd, they called & said that due to the blizzard expected, they would not be delivering. I figured, okay, at least it's there & will be delivered on our new rescheduled date of Tuesday, January 26th. Again, I received my automated call with a delivery time between 11 & 1. Tuesday morning, I got a call from someone from my Lowes store about the delivery. I told him my street was plowed & the truck would fit & my driveway way clear. They hung up & I waited. 11:00, 12:00, 1:00. Figuring deliveries would be tougher & might take a little longer, I waited until 1:45 & called the store only to find out the oven hasn't come in to their store. I was floored!! Pissed off & floored!!! I called the corporate office but of course you can only get their customer service dept. I filed a complaint with them & he said he submitted it & I will hear from the store manager within 24 hours. Well about 22 hours have passed & I haven't heard from him. I did speak with the receiving dept at my local Lowes & she said it looks like they should get it by the 28th & if all goes well, I should have it by the 29th. Then I get an email from them with a delivery date of January 30th. They keep blaming it on the fact that I ordered it online & also on the vendor. I just blame them. I will NEVER ORDER FROM LOWES AGAIN. This was the only thing I ordered from then. With redoing our kitchen, I ordered my cooktop & sink online from Home Depot the same day we ordered the ove & everything from Home Depot came in when it was scheduled. And my microwave was ordered in Home Depot & it's scheduled for delivery tomorrow & they already called & gave my delivery window time. Please don't order from Lowes unless you're not in a rush to get your things!!
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Review
#778672 Review #778672 is a subjective opinion of poster.
Reason of review
Problem with delivery

Resolved: Lowes review in Brick Township, New Jersey: Bath install a mess

1.7
Details

Update by user Nov 23, 2014

took 5+ weeks but problem resolved

Original review posted by user Nov 17, 2014

7 thousand dollar bath installation a total mess…it’s been since oct 9th and my bathroom is still not finished a toilet sits in my living room along with footprints caused by the installers.... I overheard the installer say “don’t worry just buff it up she’ll never notice” …but I did notice that the installers had scratched up a shower wall plate to make the chrome appear to be brushed nickel and tried to defraud me… broken and cracked wall tiles…uneven and crooked wall tiles…no bull nose tile used to finish top row…floor tiles so uneven you could cut your foot and wall tile so cracked I did cut my finger… wall not fixed before molding installed to cover it up…over toilet tower was affixed to the wall before the molding was installed AROUND it!!!! and before floor tile was even grouted? The installers couldn't figure out how to install the toilet so we got a second toilet which needed to have extra plumbing done so I had to get a third toilet and install it MYSELF!… towel bars anchors installed overlapping and the wrong diverter was used for the tub so the entire wall must come down…also the drain is now chrome and not brushed nickel because they removed my tub before noticing the tub drain mechanism was not there which meant a two week wait until the correct drain could be ordered or I had to settle for the wrong finish to being the job… total mess and the store manager wants me to allow the same installers to correct the job after they already defrauded me! I’ve had to contact a lawyer because after 20 trips to Lowes and 4 calls and 2 emails I have yet to receive a solution from anyone who can get the job done?…the store manager finally called yesterday after 6 weeks and said there’s nothing they can do because the store is under contract with the installer…but I don't want that installer back in my house after the job he did and part he tried to pass off as new by defacing my old one…everyone is trying to pass the buck and as it stands at this moment (6 weeks after the job began) I have NO IDEA who is in charge of ANYTHING
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1 comment
Anonymous
#1526112

I WAS CONSIDERING THEM BUT OVERPRICED AND BAD INTEREST RATES I TELL EVERYONE

Resolved
Review
#558887 Review #558887 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution

Lowes review in Brick Township, New Jersey: Has not replaced new dishwasher that doens't work

I purchased a new $900.00 samsung dishwasher in november 2010. It does not work. abc electric installed it and they left me a card.I SPENT 2 months and multiple phone calls trying to get install to send help.I never heard from store or installer. IN january finally store called electrician to come to my house. In february, electrician never showed so i complained again. store sent a different electrician who stated it is a problem with the unit itself (DUH!!!!!) now it is march and all i get from lowes is "a manager will call you back". despite repeated calls i have no working dishwasher
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1 comment
Anonymous
#264233

Call C.E.O of Lowe,s or email and things should start turning out better for you

Review
#228345 Review #228345 is a subjective opinion of poster.

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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