State: New Jersey City: Holmdel Township Clear all filters (5 of 4837 reviews match)
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Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

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Review
#1660382 Review #1660382 is a subjective opinion of poster.
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance

Update by user Nov 03, 2018

I believed they have violated the Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq. In multiple instances.

Original review posted by user Nov 02, 2018

Warning Notice! Do not use Lowe’s service for anything at the Holmdel location. You will regret...
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7 comments
Anonymous
#1591757

Most likely a fake review. The poster doesn’t give us any kind of grievance or damages they suffered.

Not even a basic outline of thier ordeal. Just an accusation with no detail to back it up.

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Review
#1392999 Review #1392999 is a subjective opinion of poster.
Reason of review
Lowe’s policy and whether the violated Nj law..Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq.
Loss
$100000
Preferred solution
Let the company propose a solution
3.3
Details
I bought a HDTV antenna about 2 weeks ago at Lowes. I couldn't get even one channel with the thing. I probably paid cash since it wasn't on my debit card. I try to use cash often to avoid the damn credit fraud which shuts my card down every so often. Rep enters all the...
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10 comments
Anonymous
#1410433

The reason they won't accept your return without a receipt is that you have mad too many returns without receipts. Most stores limit returns without receipts because that's the only way thieves return the products they have stolen.

In the future hang on to your receipts till you are sure you are going to use the item, or in the case of more expensive products with a warranty, till the warranty has expired. Stores aren't responsible to babysit you and your record keeping.

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Review
#1154033 Review #1154033 is a subjective opinion of poster.
Pros
  • Thoughts of revenge
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I bought a lawnmower (Invoice #09470) at Lowe's, Holmdel, NJ on 8/16 and it would not start on 4/17 with loose wire coils. I called Lowe's on Friday morning and they agreed to pick up lawnmower. I have a medical condition and could not bring lawnmower to store. I...
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2 comments
Anonymous
#1316567

If you have a medical condition that doesn't allow you to return the mower, how can you use the mower? Just like the people that claim to have bad backs having a hard time finding someone to load their products but will have to unload them and use them when they get home.

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Review
#1034857 Review #1034857 is a subjective opinion of poster.
Cons
  • Warranty service bad
Reason of review
Warranty issue
Loss
$255
Preferred solution
Let the company propose a solution
I just used Lowes to install my vinyl fence. Nothing was done correctly. This is just a very small example of the unprofessional way my fence was put up. Wrong fenced delivery twice and then on the installation day the wrong posts were delivered. The fence was not...
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Review
#942228 Review #942228 is a subjective opinion of poster.
Reason of review
Poor installation fence is not stable.
Loss
$2000
Preferred solution
Let the company propose a solution

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Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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