State: New Jersey City: Holmdel Township Product: Lowes Customer Care Clear all filters (2 of 474 reviews match)
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Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

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Review
#1660382 Review #1660382 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance

Lowes Return Without a Receipt

3.3
Details
I bought a HDTV antenna about 2 weeks ago at Lowes. I couldn't get even one channel with the thing. I probably paid cash since it wasn't on my debit card. I try to use cash often to avoid the damn credit fraud which shuts my card down every so often. Rep enters all the info and spits out a stupid little receipt that says they can't accept the return without a receipt. Screw them. I shop in there all the time. I have so many receipts its a PITA to track them. So WTF do I do with a useless friggin antenna. I like to shiove it up their ARS! They might be surprised by the damage that can be done to merchandise in the store. Scratched sliding door glass, power tools with cut cords, etc. Just started to think of the things that could be damaged by a pissed off customer. I'll get my money back! Stupid friggin greedy business managers to decide that they don;t want to accept a return of a product only they sell. He who laughs last, laughs hardest! I'll be ROTFLMAO!
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10 comments
Anonymous
#1410433

The reason they won't accept your return without a receipt is that you have mad too many returns without receipts. Most stores limit returns without receipts because that's the only way thieves return the products they have stolen.

In the future hang on to your receipts till you are sure you are going to use the item, or in the case of more expensive products with a warranty, till the warranty has expired. Stores aren't responsible to babysit you and your record keeping.

Anonymous
#1409818

It's your own fault. If you can't keep track of a simple receipt or even use MyLowes (the training wheels equivalent for keeping your receipts) then you can't blame anybody but yourself.

Anonymous
#1408916

So you can't hold onto a receipt. The only person to blame is yourself.

Nobody cares how much money you spend there. You're gonna damage merchandise just because you can't be responsible enough to keep track of your own purchases?

That just makes them jack up the prices for everything else you buy. What a loser.

Anonymous
#1409018
@Snjhi

You’re an ***. They change policy and I’m stuck with merchandise! Screw them!

Anonymous
#1409132
@Ledguy

There's been no change to the return policy for over a decade. Nice try, loser.

Anonymous
#1409133
@Snjhi

You’re too stupid to argue with. Read the policy change they implemented before you stick your shlong in your mouth. Cant hear you!

Anonymous
#1408725

Who hurt you?

Anonymous
#1408748
@Anonymous

Lowes!

Anonymous
#1409005
@Ledguy

Wrong, you are the guilty.

Anonymous
#1409093
@Ledguy

Wrong, your own fault. Hopefully you will be arrested for property damage.

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Review
#1154033 Review #1154033 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Thoughts of revenge
Reason of review
Return, Exchange or Cancellation Policy

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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