State: New Jersey Product: Lowes Bathroom Remodeling Clear all filters (2 of 21 reviews match)
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Lowes Bath Remodel - Never Again

Average size bath remodel - should be fairly simple. Nope - Nothing short of a fiasco and a nightmare. You're fed a bill of goods about how Lowe's stands behind their products and customers. They really do not. They are trained to say "I fully understand how you feel" and "I apologize for any inconvenience". But if they never cure the problems, these are empty words spoken by robots. They trip over themselves trying to manage a project. Their subcontractors have no time management skills; supposed General Contractor, no where to be found. No oversight at project. Problems arise that they refuse to address in an email. If it's not in writing - it doesn't have to happen. Bullied into rushing to finish the job, rather than fixing the mistakes they caused. It is just plain awful the way these people conduct themselves. Do yourself a favor - so a lot of research, find a professional contractor, and steer clear of these very unprofessional and disingenuous people.
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1 comment
Anonymous
#1494883

The same happened to me!

Review
#865368 Review #865368 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Poor customer service
Resolved

Resolved: Lowes in Spring Lake, New Jersey - WARNING Lowe's Howell NJ major disappointment

1.0
Details
Lowe's Howell NJ contracted for bathroom redo at $18000. Contractor was Premier Design Concept Jackson NJ. It was poorly planned by Lowe's, poorly project managed and poorly executed by all of Premier Design's workman, e.g. plumber put faucets on backwards, electrician brought wrong material, and construction crew did not leave a straight wall for the shower door. Lowe' s ordered shower door without towel rack and it took BASCO (shower door company) three visits to stop leaks. The entire experience was a nightmare. Project started October 2014 and ended September 2015--enough said. DO NOT USE LOWE"S HOWELL OR PREMIER DESIGN CONCEPTS--was not until President's office became involved did work get completed,
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1 comment
Anonymous
#1173111

I'm having the same problem - same location, but different subcontractors through Lowe's. No time management skills, no follow up, no communication, poor planning and scheduling.

Mine is a simple remodel. Wish I had read your review first. I too have gone to Lowe's corporate and the store manager. Thus far, the paying customer has been wrong in their eyes.

I have little faith that they will act accordingly, professionally, and do the right thing.

I do hope I am wrong; time will tell.

Review
#700609 Review #700609 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Cons
  • Poor service poorly planning and poor execution
Reason of review
Bad quality
Loss
$6000
Preferred solution
Price reduction

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts