State: New Jersey Product: Lowes Customer Care Clear all filters (13 of 473 reviews match)
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Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

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Review
#1660382 Review #1660382 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance

Lowes in Woodbridge, New Jersey - Bad Business

1.0
Details
Ive had a repair company out 5 times, countless hours of waiting, and Im still stuck with a semi functional washing machine. I never get a call back from a supervisor as they said they would. This is not the way a so called reputable company should respond. I am thoroughly disappointed and have spent thousands here.
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1 comment
Anonymous
#1738104

Why are you complaining about the retail store rather than the appliance manufacturer or the service company you have had out to repair your machine? The retail store is only the middleman between you and the others.

Review
#1633999 Review #1633999 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • No call back
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution

Lowes in Maple Shade Township, New Jersey - What Customer Service!!!!

i placed an on-line order for plant food on Tuesday 7/17, late morning. Typically when I place this type of order, it is usually ready in less that hour. I waited 24 hours and the status was still "In process". So I went to the store to buy it. Since I received a 10% discount on the product, I thought I should go the pick-up counter and ask if buying it in the store I could still receive the discount. After 15 minutes and someone promising that they would get someone to the counter, no one showed up. Customer Service had 3 associates at the register, only 1 was waiting on customers. I finally left and went over to the registers. ALL the registers were closed. Only the self check out was open and not all of the them were open! The associate assisting at the self check out was very helpful. He applied the discount to the product I purchased. This store needs to be looked at carefully. There were a lot of Lowe's employees in the store and they weren't assisting customers, just walking around! One more thing: I went to the tool department to buy a grinder blade. There were 2 aisles to get there. Both were blocked. One by a ladder and the other by a flat cart. They finally asked if they could help. I told him the aisle and bin I wanted to get to. He took my paper and said it would not be in the correct bin. So he started looking it up. Then he asked if I knew what it was that I was buying???? What??? Is it because I was a woman that he asked the question??? Finally the aisle opened up and in 30 seconds I has what I needed, no thanks to the associate. Clean up your act!!!!! Home Depot is right around the corner!!!!
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2 comments
Anonymous
#1661535

Good bye lowes, unless you clean up your act!!

Anonymous
#1525246

Sometimes orders don't come through right away for internet orders. Could be any where from seconds to days before they show up in the system.

Always wait for the ready for pickup email before going to the store. Believe me, you'll save yourself and everyone else a lot of trouble by waiting a few extra minutes.As for everything else, I won't draw any conclusions on.

Maybe they were in the midst of doing things? Who knows.

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Review
#1306639 Review #1306639 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Terrible see reveiw
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes Return Without a Receipt

3.3
Details
I bought a HDTV antenna about 2 weeks ago at Lowes. I couldn't get even one channel with the thing. I probably paid cash since it wasn't on my debit card. I try to use cash often to avoid the damn credit fraud which shuts my card down every so often. Rep enters all the info and spits out a stupid little receipt that says they can't accept the return without a receipt. Screw them. I shop in there all the time. I have so many receipts its a PITA to track them. So WTF do I do with a useless friggin antenna. I like to shiove it up their ARS! They might be surprised by the damage that can be done to merchandise in the store. Scratched sliding door glass, power tools with cut cords, etc. Just started to think of the things that could be damaged by a pissed off customer. I'll get my money back! Stupid friggin greedy business managers to decide that they don;t want to accept a return of a product only they sell. He who laughs last, laughs hardest! I'll be ROTFLMAO!
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10 comments
Anonymous
#1410433

The reason they won't accept your return without a receipt is that you have mad too many returns without receipts. Most stores limit returns without receipts because that's the only way thieves return the products they have stolen.

In the future hang on to your receipts till you are sure you are going to use the item, or in the case of more expensive products with a warranty, till the warranty has expired. Stores aren't responsible to babysit you and your record keeping.

Anonymous
#1409818

It's your own fault. If you can't keep track of a simple receipt or even use MyLowes (the training wheels equivalent for keeping your receipts) then you can't blame anybody but yourself.

Anonymous
#1408916

So you can't hold onto a receipt. The only person to blame is yourself.

Nobody cares how much money you spend there. You're gonna damage merchandise just because you can't be responsible enough to keep track of your own purchases?

That just makes them jack up the prices for everything else you buy. What a loser.

Anonymous
#1409018
@Snjhi

You’re an ***. They change policy and I’m stuck with merchandise! Screw them!

Anonymous
#1409132
@Ledguy

There's been no change to the return policy for over a decade. Nice try, loser.

Anonymous
#1409133
@Snjhi

You’re too stupid to argue with. Read the policy change they implemented before you stick your shlong in your mouth. Cant hear you!

Anonymous
#1408725

Who hurt you?

Anonymous
#1408748
@Anonymous

Lowes!

Anonymous
#1409005
@Ledguy

Wrong, you are the guilty.

Anonymous
#1409093
@Ledguy

Wrong, your own fault. Hopefully you will be arrested for property damage.

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Review
#1154033 Review #1154033 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Thoughts of revenge
Reason of review
Return, Exchange or Cancellation Policy

Lowes in Howell, New Jersey - Where's all your help

Stopped by lowes in Howell tonite on my way home for work, arrived around 9:40 pm. No one around to help, I went up front to the cashier, she paged Brian to the sprinkler head aisle, waited like an idiot for 10-15 minutes.........yup, you guessed it, no one ever came to help! It was almost closing time, and there was about 3 customers in the store. Saw employees walking around, but, no one there to help you!! I'll stick with Home Depot, always someone around to help!!! I could of hung out till closing ( another few minutes) to see if they wanted to go home they would had to help me but I was so disgusted I wouldn't waste another 5 minutes in that store! Bye Lowes.....hello Home Depot?
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2 comments
Anonymous
#1499556

Store closes at nine pm

Anonymous
#1479651

It was closing time. Get out.

Go home. You have all day to get your ***

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Review
#1253863 Review #1253863 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Millville, New Jersey - Exchanging measuring tapes

4.2
Details
Went to Lowe’s to exchange 2 tapes on 25 and the 35 foot they said they no longer carry them so I couldn’t exchange them
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1 comment
Anonymous
#1387435

Did you have a receipt? Were they new or had they been used?

The manufacturers have cracked down on what stores can take back under warranty. Far too many people were abusing warranties on tape measurers. Warranties cover defects not damage. You'd be surprised at how many people would tear a tape or rip the tip off and want to "exchange it" as a defect.

A torn tape is not defective.

It has been abused and damaged. If it's damaged, it's time to buy a new one.

Review
#1125430 Review #1125430 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Lowes in Manchester Township, New Jersey - Veterans Card

3.8
Details
I've recently moved to New Jersey and decided it was time to apply for a veterans card. I've served in the military from 1965 to 1967. I called the veterans office in Ocean County and was told that I should take my dd-214 to the the Ocean County office in the Ocean County Mall. To my surprise when I went to use it at the Lowes in Manchester Twp, the lady at the register said that the card was only good three times a year. Really? On July 20, 2015 the President signed into law the Veterans Identification Card Act. I'm headed to Home Depot this afternoon to see if they will accept the VA card issued through the county. If so, Lowes has lost a long time customer. Thanks Lowes.
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2 comments
Anonymous
#1239461

And regardless of previous commentors post which is a whole other issue in itself. What gives you the idea that having an identification card magically means every place that you frequent starts handing out freebes?

And another issue what have you been doing for the last 50 years? Feel like they didn't lose much.

Anonymous
#1237446

What did you do in the military for two years?

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Review
#949017 Review #949017 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Tags
  • Refused Veterans Discount

Lowes in Mays Landing, New Jersey - Master Forge Outdoor Kitchen Grill

1.0
Details
I've called Lowes over 4 times and sent numerous e-mails to Master Forge without ONE call or e mail back to ask for help in replacing the piece of garbage 2,200.00 outdoor kitchen thats falling apart over the last 14 months. NO HELP FROM LOWES other than to tell ME to go to their website and get help from Master Forge. I told the Lowes representative that this doesn't make sense... "You're telling me, the customer, who paid you over $2,000.00, to contact the manufacturer as a consumer, when you, LOWES, should be doing this and its one of YOUR vendors??? I'm done with both companies, and not that it will matter to them, because they're too big and powerful. Hopefully some readers will see this and read it and know that neither one of these companies stands behind their product, and now I have to suffer for their poor consumer standards for helping the customer.
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Review
#888104 Review #888104 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Warranty from master forge grills
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Full refund
Tags
  • Very Poor Warranty Service

Lowes in Mount Laurel, New Jersey - Terrible help...................

2.8
Details
Just went to the Voorhees NJ store to pay my bill. service desk had 2 women working and one just sat on the phone doing nothing. I waited 12 minutes and walked out. the people behind me did the same. Get yourself a new manager to run the store. This wasnt the first time. Btw- not one manned checkout open-only the the help yourself at the end. Millions of dollars in store costs and not 1 person to take your money. Explain to me how that works in business?????????? bad business bad business bad business bad business bad business!!!!!!!!!!!!!!!!!!!!!!!!! How to run a business into the ground. time to go to the Home Depot!
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Review
#938107 Review #938107 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor attitude of employees
Reason of review
Poor customer service
Loss
$20

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes - Customer Care Review from Newark, New Jersey

I bought over $3,000 worth of appliances and chuck b. Was super helpful and friendly on the other hand when i went to pay,the guy at customer service Tony the lead checker had a very bad attitude,we said we wanted our rebate through the mail but without asking he put it through email,we asked him to fix it but he refused and said he could not do anything to help us.so we went back to chuck b and he took care of us.later i went back to tony and when i asked for his name, he covered his name tag and gave me a false name,r olled his eyes and walked away. but i already had read his first name. No one should be treated like that his customer service sucks
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Review
#950101 Review #950101 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service