Lowes Customer Care Reviews in New Jersey, USA
Cons
No items
Pros
No items
Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr
- Poor customer service on defective products
Why are you complaining about the retail store rather than the appliance manufacturer or the service company you have had out to repair your machine? The retail store is only the middleman between you and the others.
- No call back
You are shopping at a self service, big box store. Go to a full service store if you expect the employees to acknowledge you and help you find the products you need.
- Your customer service
Good bye lowes, unless you clean up your act!!
- Terrible see reveiw
Store closes at nine pm
- Your customer service
The reason they won't accept your return without a receipt is that you have mad too many returns without receipts. Most stores limit returns without receipts because that's the only way thieves return the products they have stolen.
In the future hang on to your receipts till you are sure you are going to use the item, or in the case of more expensive products with a warranty, till the warranty has expired. Stores aren't responsible to babysit you and your record keeping.
- Thoughts of revenge
Did you have a receipt? Were they new or had they been used?
The manufacturers have cracked down on what stores can take back under warranty. Far too many people were abusing warranties on tape measurers. Warranties cover defects not damage. You'd be surprised at how many people would tear a tape or rip the tip off and want to "exchange it" as a defect.
A torn tape is not defective.
It has been abused and damaged. If it's damaged, it's time to buy a new one.
Lowes - Customer Care Review from Newark, New Jersey
And regardless of previous commentors post which is a whole other issue in itself. What gives you the idea that having an identification card magically means every place that you frequent starts handing out freebes?
And another issue what have you been doing for the last 50 years? Feel like they didn't lose much.
Lowes in Mount Laurel, New Jersey - Terrible help...................
- Poor attitude of employees
Thank You for Your Submission
Your comment is successfully posted.
Take the time to understand what you are buying. Appliances have a manufacturers warranty.
Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.