Seller: Lowes State: New Jersey Product: Lowes Customer Care Clear all filters (0 of 461 reviews match)
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Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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1 comment
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Review
#1660382 Review #1660382 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance
1.0
Details
Ive had a repair company out 5 times, countless hours of waiting, and Im still stuck with a semi functional washing machine. I never get a call back from a supervisor as they said they would. This is not the way a so called reputable company should respond. I am...
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1 comment
Anonymous
#1738104

Why are you complaining about the retail store rather than the appliance manufacturer or the service company you have had out to repair your machine? The retail store is only the middleman between you and the others.

Review
#1633999 Review #1633999 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • No call back
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution
1.9
Details
I went shopping at the Lowe's Store (Rt 73, Maple Shade, NJ) today (06/12/19@11am). It took my an hour to find my needs as the employees couldn't be bothered to help as they conferenced (?) with each other! The aisles are choked with products making it difficult to...
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2 comments
Anonymous
#1701450

You are shopping at a self service, big box store. Go to a full service store if you expect the employees to acknowledge you and help you find the products you need.

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Review
#1557216 Review #1557216 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor training
  • Unprofessional Work And Behavior
  • Pissed Off In Maple Shade
i placed an on-line order for plant food on Tuesday 7/17, late morning. Typically when I place this type of order, it is usually ready in less that hour. I waited 24 hours and the status was still "In process". So I went to the store to buy it. Since I received a 10%...
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2 comments
Anonymous
#1661535

Good bye lowes, unless you clean up your act!!

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Review
#1306639 Review #1306639 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Terrible see reveiw
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Stopped by lowes in Howell tonite on my way home for work, arrived around 9:40 pm. No one around to help, I went up front to the cashier, she paged Brian to the sprinkler head aisle, waited like an idiot for 10-15 minutes.........yup, you guessed it, no one ever came...
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2 comments
Anonymous
#1499556

Store closes at nine pm

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Review
#1253863 Review #1253863 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.3
Details
I bought a HDTV antenna about 2 weeks ago at Lowes. I couldn't get even one channel with the thing. I probably paid cash since it wasn't on my debit card. I try to use cash often to avoid the damn credit fraud which shuts my card down every so often. Rep enters all the...
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10 comments
Anonymous
#1410433

The reason they won't accept your return without a receipt is that you have mad too many returns without receipts. Most stores limit returns without receipts because that's the only way thieves return the products they have stolen.

In the future hang on to your receipts till you are sure you are going to use the item, or in the case of more expensive products with a warranty, till the warranty has expired. Stores aren't responsible to babysit you and your record keeping.

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Review
#1154033 Review #1154033 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Thoughts of revenge
Reason of review
Return, Exchange or Cancellation Policy
4.2
Details
Went to Lowe’s to exchange 2 tapes on 25 and the 35 foot they said they no longer carry them so I couldn’t exchange them
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1 comment
Anonymous
#1387435

Did you have a receipt? Were they new or had they been used?

The manufacturers have cracked down on what stores can take back under warranty. Far too many people were abusing warranties on tape measurers. Warranties cover defects not damage. You'd be surprised at how many people would tear a tape or rip the tip off and want to "exchange it" as a defect.

A torn tape is not defective.

It has been abused and damaged. If it's damaged, it's time to buy a new one.

Review
#1125430 Review #1125430 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Lowes - Customer Care Review from Newark, New Jersey

I bought over $3,000 worth of appliances and chuck b. Was super helpful and friendly on the other hand when i went to pay,the guy at customer service Tony the lead checker had a very bad attitude,we said we wanted our rebate through the mail but without asking he put it through email,we asked him to fix it but he refused and said he could not do anything to help us.so we went back to chuck b and he took care of us.later i went back to tony and when i asked for his name, he covered his name tag and gave me a false name,r olled his eyes and walked away. but i already had read his first name. No one should be treated like that his customer service sucks
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Review
#950101 Review #950101 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.8
Details
To my surprise when I went to use it at the Lowes in Manchester Twp, the lady at the register said that the card was only good three times a year. Really? On July 20, 2015 the President signed into law the Veterans Identification Card Act. I'm headed to Home Depot...
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2 comments
Anonymous
#1239461

And regardless of previous commentors post which is a whole other issue in itself. What gives you the idea that having an identification card magically means every place that you frequent starts handing out freebes?

And another issue what have you been doing for the last 50 years? Feel like they didn't lose much.

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Review
#949017 Review #949017 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Tags
  • Refused Veterans Discount

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes in Mount Laurel, New Jersey - Terrible help...................

2.8
Details
Just went to the Voorhees NJ store to pay my bill. service desk had 2 women working and one just sat on the phone doing nothing. I waited 12 minutes and walked out. the people behind me did the same. Get yourself a new manager to run the store. This wasnt the first time. Btw- not one manned checkout open-only the the help yourself at the end. Millions of dollars in store costs and not 1 person to take your money. Explain to me how that works in business?????????? bad business bad business bad business bad business bad business!!!!!!!!!!!!!!!!!!!!!!!!! How to run a business into the ground. time to go to the Home Depot!
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Review
#938107 Review #938107 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor attitude of employees
Reason of review
Poor customer service
Loss
$20