State: New Jersey Product: Lowes Fence Installation Clear all filters (4 of 70 reviews match)
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Lowes in Paterson, New Jersey - Shorted fencing that I paid for

1.0
Details
Lowes charged me for 42 lf of fencing, a 10ft drive gate, and a 4ft walk gate. When installed I received 28 lf of fencing, an 8ft drive gate, and a 4ft walk gate. I was clearly shorted the drive gate I paid for, but more importantly the 14 feet of fencing that was never delivered or installed. I have been back and forth with the sales department and they refuse to make it right. I have a clear contract that outlines this and physical proof that I did not receive what I initially paid for. If I could give them a 0 in ratings I would. They have no concern with customer satisfaction and therefore I will not be returning as a customer for any of my home improvement needs.
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Review
#1506345 Review #1506345 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Unprofessional managers and contracors
  • Treatment i received
  • Total lack of service and cooperation
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered

Do not hire lowes

1.5
Details
The reason I gave Lowes my fence business is because they install carpet for an apartment complex that I own. I never had a problem with the carpet contractors. So I hired Lowes for a fence install. They sent a contractor (Hollywood fence). in short they did a horrible job. I would never hire either company again. after waiting for 3 months for the installation. Part of the fence fell down. I then waited another 2 months for the reinstall. The fence is now reinstalled uneven and looks terrible. I will fix it myself at that point. if you choose to hire them, at least you've been warned. When you call the store they hand you over to the corporate office somewhere in North Carolina. No one from Lowes would come out to see the work. What a nightmare.
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Review
#1035908 Review #1035908 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Thier customer service and contractor
Reason of review
Bad quality
Loss
$1000
Tags
  • Fence Install

FENCE INSTALLATION DONE BY LAZY UNPROFESSIONAL LOWES

I just used Lowes to install my vinyl fence. Nothing was done correctly. This is just a very small example of the unprofessional way my fence was put up. Wrong fenced delivery twice and then on the installation day the wrong posts were delivered. The fence was not level (had to tell him to level it), dirt all in the grass and big gaps on the fence line and the best part, THEY PUT FAST DRYING CEMENT IN THE POST HOLES AND DID NOT ADD ANY WATER THEY ARE WAITING FOR IT TO RAIN. so now I will have just chunks of cement as it rained but just a little. Would you install a fence at your house like that Lowes? A very Lazy not professional work done by the Lowes in Holmdel, NJ. Sorry I ever called them.
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Review
#942228 Review #942228 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor installation fence is not stable.
Loss
$2000
Preferred solution
Let the company propose a solution

Lowes in Point Pleasant Beach, New Jersey - Fence installation rip-off

1.7
Details
Hired Lowe's for fence installation. It took 2 months for them to install 60 feet of overpriced, cheap picket fencing and a couple of gates. Although the contract calls for Lowe's to clean up "all construction debris/waste", they informed me on the day of installation, that did not mean all of the dirt that was removed from the ground! The manager politely informed me that debris/waste does not mean dirt, it means something else. Since I was required to pay 100% up front, I had no recourse. Shame on Lowe's and shame on me for using them. Find a local contractor for your fencing needs, do not use Lowe's!
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Review
#697260 Review #697260 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Overpriced add-ons
  • Bad customer service
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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