State: New Jersey Product: Lowes Windows And Doors Department Clear all filters (1 of 3 reviews match)
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Imagine you own a home, imagine you want to upgrade/update your windows and doors, imagine Lowe’s enters the picture… Now imagine a salesperson -from the Paterson Lowe’s-; kind, courteous, follows up, is polite about spending hours with you during the selection and...
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3 comments
h.kitchener
#1707561

Not sure why you would end up paying for "a job half-done"with no avenue for recourse. Perhaps you paid them in full prior to installation?

If so, big mistake. You may be able to sue Lowe's in small claims court. Check it out. Lowe's will deny any liability as they didn't make the windows nor do they employ the installer---they are sub-contractors used by Lowe's for these jobs and are supposed to carry their own insurance, etc.

When you go to a big box store and have construction work done, be aware that the big box store will try to ignore your problems and deny any culpability, blaming the sub or the manufacturer.

Check out the small claims court filing. They have a maximum dollar limit, depending on your state.

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Review
#1568430 Review #1568430 is a subjective opinion of poster.
Service
Lowes Windows And Doors Department
Cons
  • Severe lack of communication between customer and lowes
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Price reduction

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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