State: New Jersey City: Mount Laurel Product: Lowes Manager Clear all filters (2 of 293 reviews match)
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Lowes in Mount Laurel, New Jersey - Carol Stream IL Lowe's

A friend and I went there to do a simple exchange for an air compressor that started leaking. It was a Saturday night and there were a bunch of young people working there all being very unprofessional. During the return process the clerk even asked us to go get the unit we were looking to exchange for even though there were employees walking all over the place. We went to go look and only found one floor model. When we told him we didn't want a floor model he looked at us like we were being ridiculous and didn't seem to believe us that there weren't other units because he sent an associate over there to look. So after a few jokes with his fellow employees and a phone call he told us that they had 3 in back but if we didn't want the floor model it would be awhile because the person in back was unloading a truck and that was more important than getting our item. The floor manager (I assume) was there as well and after we sat waiting for awhile she rudely asked "What are you two here for again?" we told her we had been waiting awhile for a compressor and she said "Oh" and walked away. There was a differently dressed gentleman walking back and forth while we waited who I assume was an upper level manager and even after 45 minutes of us waiting he didn't even acknowledge that we were there. At the back end of an entire hour the new customer service person got off a personal cell phone call and called the back for a minute- when she got off the phone she said there were none in back and that if we wanted an exchange we had to take their floor model. I asked what about the 3 in the system and she shrugged and said "must be wrong." ... Needing the unit we had no choice to take the floor model which motor case had a crack in it and looked like it was darkened in with permanent marker which leads me to believe that this unit might have been a return. When we left there was no "sorry for waiting for an hour" or anything they just stood around joking and acting like this was nothing out of the ordinary. I've never had a problem at Lowe's before and this was simply unbelievable
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#304224 Review #304224 is a subjective opinion of poster.
Service
Lowes Manager
I had worked for Lowe's for seven years started: 2 months as CSA (03) 1 1/2 yrs as team lead (04) 3 yrs as dept. mgr. (04-07) 2 1/2 yrs as zone mgr. (07-10) As a zone manager (senior management) you are incharge of handling anywhere from 15-50 employees daily and...
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12 comments
Anonymous
#1098231

this is so true, it is currently happening now . don't question any store manager or above or you will be retaliated on.

I have called regional HR and he just takes up for the store manager. I am keeping a journal of each day that I work and what happens because I have a feeling I am being pushed out.

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#200806 Review #200806 is a subjective opinion of poster.
Service
Lowes Manager

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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