Lowes Reviews in Newark, New Jersey
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(19 of 4891 reviews match)
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Lowes - Customer Care Review from Newark, New Jersey
I bought over $3,000 worth of appliances and chuck b. Was super helpful and friendly on the other hand when i went to pay,the guy at customer service Tony the lead checker had a very bad attitude,we said we wanted our rebate through the mail but without asking he put it through email,we asked him to fix it but he refused and said he could not do anything to help us.so we went back to chuck b and he took care of us.later i went back to tony and when i asked for his name, he covered his name tag and gave me a false name,r olled his eyes and walked away. but i already had read his first name. No one should be treated like that his customer service sucks
Lowes Customer Care
Reason of review
Poor customer service
Lowes - Side By Side Refrigerator Review from Newark, New Jersey
Bought a fridge online , first attempt they bring me the wrong size , the fridge sat outside for a day till it was picked up next morning , waited a week for the one I originally ordered , day of delivery , schedule for 12-2 delivery get a phone call it was pushed to 2-4 , get another phone call delivery won't take place till the next morning . Highly upset I sat around all day n waited a week because of their mistake . I will never purchase anything from lowes again
Reason of review
Order processing issue
Lowes in Newark, New Jersey - HORRIBLE CUSTOMER SERVICE/DELIVERY
I have never in my life had a worse horrific experience with customer service/delivery service! The workers are an incompetent, rude bunch who are busy doing everything BUT their jobs. Every call I made to customer service, especially the store located in Jersey City, was answered and handled unprofessionally. They are too busy chatting and laughing with their coworkers to answer a phone call properly. They place you on a hold for so long you are forced to hang up and call back (and it's not because they're busy). I kindly informed many of them that my business closes at exactly 6pm and they "promised" it would get to me by before then. The next day I called to reschedule because I never got my shipment and I was told they don't know where their trucks are but they did come at 7pm. Then when I asked what time approximately would they arrive today, once again I was told they don't know where the trucks are. Do they know anything???? I have ordered $10,000+ worth of items from Lowe's. Never. again.
- Poor training
- Employees attitude
Reason of review
Poor customer service
Deliver product or service ordered
Lowes - Staff Review from Newark, New Jersey
Asked for help at the longview wa store as a worker walked by on his cell phone I asked to get help he nodded kept walking. Went to the customer service for help but they were to busy painting and hanging the painted paper told me it was on isle 8. I've shopped there and have purchased my appliances there. But after they poor customer service home depot you now have my business I will go out of my way to be treated like a customer.
Reason of review
Poor customer service
Lowes - Cashier Review from Newark, New Jersey
My second time at loews in 253-01 Rockaway Blvd , Rosedale , ny . I had a list with over $2000 dollar work of Hardware item to buy . When I went there and ask multiple employees they told me I am on my Break , I don't work in this isle , let me page some one , they will walk away and very rude . The cashiers are very rude too . Some materials aren't on the shelf when u ask , they will tell u I will get some one and they will dissappear . . The cashier will get in your face too .
Lowes - Bad Service Review from Newark, New Jersey
Lowes in Paramus, New Jersey, it is the worst service ever, I thought Home Depot was bad, Lowes you are the champion of Bad Service,went to buy a shed , no one in the whole darn store could help , a big *** store with no workers , when we did find someone after a one hour of waiting , Poor Miguel from plumbing tried to help set up a sale for a shed, he did not know the code to put into the computer, when he tried to call someone who works in Lumber , the poor *** could not figure out the system either, could not set up an appt. could not put the sku in every time they tried the darn computer kicks it back out, after 2 hours we left , and they ask us to come back in a few days when someone is working who could do the work, I say give Miguel a big fat raise and train him in lumber, Lowes and their corporation should be ashame of themselves , they run the small businessmen out of their business where there was better service, Lowes you suck you stinks, stop try to be so big. HOW ABOUT HIRING PEOPLE if you are building these giant size stores , you also send people to the homes to do work , and they are not train, You *** a closet door after 2 months it falls apart, you destroy my garage after putting up a new door , you tried to *** my kitchen , I am done with you
Exact same thing happened with our deck. Time..money..and a broken back for disappointment.
Chinese junk, My wife complained that that kitchen facet was leaking, I tried several washers and that fixed it for a while. Then I decided to purchase a new one from Lowes and after 4hours of replacing the faucet it turns out the new one is just a bad if not worse than the old one. I will never set foot in that store again. When I spoke to the manager he told me he would give me a discount on a new faucet if I brought the othere one back. I can`t tell you how angry this makes nme.
Lowes in Newark, New Jersey - Ridiculous service
Lowes Manager: Both I and my wife are upset with your Toms River NJ store customer service desk people. Their attitudes are awful and insulting. We are both never walking into your stores ever again. A year ago, my wife was told she was *** and called 'a ***' by one of your customer service desk workers while my wife was making a return. She's not forgotten the experience, and she remembers it unpleasantly every time she makes a purchase at your store, even today. She dreads having to walk into Lowes, and dreads having to deal with the customer service desk on a propane bottle return or anything similar. Just today, I went shopping for a few minor things, a dog 'pet' door, pet supplies, some fasteners, and was thinking of checking on kitchen appliance prices; I wanted to surprise my wife with new stainless Freezer / Refrigerator, one with water and ice making options on the door. I entered your store from the contractor entrance, and I have to admit, the people at the contractor entrance are hardly ever a problem. I asked about small 'pet' doors, (I know where the appliances are), and the contractor desk people were friendly, helpful, and had a pretty good attitude; they directed me to the pet aisle, aisle 23. The contrast between the contractor desk was and is in complete contrast to the people working at the other entrance, where my wife was insulted and where I ran into trouble just today. Today I was thrown out of your store. I had a thousand dollars in cash in my pocket. I was going to look at appliances. Dumb. As I walked through the store, toward the pet aisle at the opposite end of the store, two young Lowes women employees approached me, and advised me I had to have my 22 pound Boston Terrier in a cart, or I had to carry her, and that the rules were 'pretty strict.' They oohed and aaahed and remarked how cute my little dog was, and said she was pretty, and I was not surprised at this, she is a cute little dog, but I was surprised at the instructions, so I put my small dog in a cart and continued shopping. As I approached the main customer entrance, a old woman with more hair spray and bottle brunette coloring on her head than common sense stepped out from behind the customer service desk and nastily told me I had to leave the store immediately. I asked why, and she said, "health reasons, the board of health has a law and dogs are not allowed in all stores, it's posted at the entrances." She chaperoned me to the exit and made sure I left. Hmmm. Health reasons? Lowes does sell pet supplies, don't they? My dog was in a cart, as the young lady employees instructed me. Maybe your hair sprayed and brunette in a bottle employee with the foghorn voice doesn't want my dog getting sick from all the leaking pesticide containers in your store, the ones across the aisle from the pet supplies? Is this possible? That must be the health issues she's referring to. Hmmm. I was puzzled. I know Lowes has a pet aisle, I know they do, I've seen it, I've bought pet supplies from it. And, in the space of 30 seconds I was told two different things by employees of Lowes. I left the store with my 22 pound dog under my arm. My little dog was cuddled up, right next to the $1000.00 in cash in my chest pocket. Outside the store I looked for the board of health sign, and couldn't find one, so I walked back in to question the hair spray bottle brunette woman, and before I even got two steps in the door she started shouting in her foghorn voice that I had to leave. No problem. I'll leave, and I'll be *** if I'll ever step back into your store with your nasty people with lousy mixed up insulting attitudes ever again with a thousand dollars in my wallet and high limit credit card. How about that? I left, and made three trips just today to your competitors store where I made my purchases for my projects. They love my little dog there at your competitors store. My wife is never going into your store ever again, and neither am I. Your customer service people are rude, poorly trained, often confused, clueless about the products on the shelves, and frequently nasty. Good luck with your business venture. Go be nasty to someone else. I'm amazed your in business. I've walked past broken leaking pesticide containers broken and spilling and leaking into the aisle in your Toms River store, I've seen pesticides marked down to next to nothing prices and in failing containers leaking into the bins they were thrown into, I've seen pallets of fertilizer with broken bags leaking and tracking up and down aisles, I've seen shelves poorly stocked with the same item at two different prices, damaged goods displayed for sale, incorrect pricing, 'SUPER SALE' items ringing up at 20% and 50% over the marked SALE price, incorrect labeling, no knowledgeable salespeople in sight for hundreds of feet, far too few manned checkout registers, and far too many customer service people who don't know how to operate the registers and handle ordinary transactions. God forbid you actually ask for the SALE PRICE marked on the item on a shelf, at your Toms River store, you'll lose 15 minutes out of your life while the staff slowly drag themselves around in circles seeking whatever special super authority necessary to sell you the item at the price marked on the shelf. I've seen all this, my wife has been treated nastily, and now today, I was thrown out of your store because of a little 22 pound dog, on our way to the pet aisle. I had a THOUSAND DOLLARS CASH in my pocket. Goodbye.
Lowes in Newark, New Jersey - Terrible customer service
I purchased a Samsung HE dryer From Lowe's of Eatontown, NJ on April 25 2010 along, with an extended service contract and it broke down October 5 2011. I called for service and was given an appt. for the following week with A@E Factory Service. They came on Oct. 11 replaced a belt and informed me the wiring harness was bad. They had to order the part and come back in 8 days Oct. 19. They came and replaced the wiring harness, still didn't work, they said it was the motor. They ordered the motor and gave me an appt. for Oct. 21, never showed up. I called and they said it was my fault they didn't show up because I didn't let them know the part arrived??!!?? They came 4 days later Oct. 25. Replaced the motor, still didn't work, said it was the computer, had to order gave me an appt. for 15 days, Nov 9. Replaced the computer, didn't work it isn't the computer it is the motor. WHAT!!!!!!!! They previously ordered and replaced the wrong motor component????!!!??? (These people couldn't diagnose a head cold) Tech just left I still have no dryer after 5 weeks. Calling A@E does me no good because they don't care that I'm dissatisfied. My hands are tied and I'm at the mercy of A@E. Every time I called they just said "I'M sorry, I understand" but did nothing to help me out. I asked to speak w/a manager and was told "No, he will just tell you the same thing I am." My next appt. is scheduled for Nov. 17. Shame on me for not throwing them out of my house 3weeks ago and buying a new dryer. Don't ever call A@E Factory Service, not even to change a light bulb!!!
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