State: New Jersey City: Newark Clear all filters (19 of 4839 reviews match)
filters
State:
City:
Product:
Show

Lowes - Customer Care Review from Newark, New Jersey

I bought over $3,000 worth of appliances and chuck b. Was super helpful and friendly on the other hand when i went to pay,the guy at customer service Tony the lead checker had a very bad attitude,we said we wanted our rebate through the mail but without asking he put it through email,we asked him to fix it but he refused and said he could not do anything to help us.so we went back to chuck b and he took care of us.later i went back to tony and when i asked for his name, he covered his name tag and gave me a false name,r olled his eyes and walked away. but i already had read his first name. No one should be treated like that his customer service sucks
View full review
Review
#950101 Review #950101 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Side By Side Refrigerator Review from Newark, New Jersey

1.0
Details
Bought a fridge online , first attempt they bring me the wrong size , the fridge sat outside for a day till it was picked up next morning , waited a week for the one I originally ordered , day of delivery , schedule for 12-2 delivery get a phone call it was pushed to 2-4 , get another phone call delivery won't take place till the next morning . Highly upset I sat around all day n waited a week because of their mistake . I will never purchase anything from lowes again
View full review
Review
#790051 Review #790051 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Newark, New Jersey - HORRIBLE CUSTOMER SERVICE/DELIVERY

1.9
Details
I have never in my life had a worse horrific experience with customer service/delivery service! The workers are an incompetent, rude bunch who are busy doing everything BUT their jobs. Every call I made to customer service, especially the store located in Jersey City, was answered and handled unprofessionally. They are too busy chatting and laughing with their coworkers to answer a phone call properly. They place you on a hold for so long you are forced to hang up and call back (and it's not because they're busy). I kindly informed many of them that my business closes at exactly 6pm and they "promised" it would get to me by before then. The next day I called to reschedule because I never got my shipment and I was told they don't know where their trucks are but they did come at 7pm. Then when I asked what time approximately would they arrive today, once again I was told they don't know where the trucks are. Do they know anything???? I have ordered $10,000+ worth of items from Lowe's. Never. again.
View full review
Review
#655960 Review #655960 is a subjective opinion of poster.
Cons
  • Poor training
  • Employees attitude
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes - Staff Review from Newark, New Jersey

Asked for help at the longview wa store as a worker walked by on his cell phone I asked to get help he nodded kept walking. Went to the customer service for help but they were to busy painting and hanging the painted paper told me it was on isle 8. I've shopped there and have purchased my appliances there. But after they poor customer service home depot you now have my business I will go out of my way to be treated like a customer.
View full review
Review
#601082 Review #601082 is a subjective opinion of poster.
Reason of review
Poor customer service
My second time at loews in 253-01 Rockaway Blvd , Rosedale , ny . I had a list with over $2000 dollar work of Hardware item to buy . When I went there and ask multiple employees they told me I am on my Break , I don't work in this isle , let me page some...
View full review
1 comment
Don1954
#884147

Same experience here in Kissimmee Florida ( Osceola pkwy). Three employees standing in isle , I asked for help ....

To just eyeball somthing for me as my eyes aren't the greatest . one guy said " I have bad eyesight" other guy " not my dept" , third guy " I'm just a fork lift operator " .....

Felt like telling each one *** , *** , and *** ! Lowes is really low class !

Review
#541519 Review #541519 is a subjective opinion of poster.
Lowes in Paramus, New Jersey, it is the worst service ever, I thought Home Depot was bad, Lowes you are the champion of Bad Service,went to buy a shed , no one in the whole darn store could help , a big *** store with no workers , when we did find someone after a one...
View full review
Review
#504235 Review #504235 is a subjective opinion of poster.

Deck Review

Exact same thing happened with our deck. Time..money..and a broken back for disappointment.
View full review
Review
#500761 Review #500761 is a subjective opinion of poster.
Lowes Manager: Both I and my wife are upset with your Toms River NJ store customer service desk people. Their attitudes are awful and insulting. We are both never walking into your stores ever again. A year ago, my wife was told she was *** and called 'a ***'...
View full review
17 comments
Anonymous
#701972

Hahahaha, just read this. Whoever wrote this is full of it and clearly an unhappy person in life!

View more comments
Review
#283671 Review #283671 is a subjective opinion of poster.

Lowes products

Chinese junk, My wife complained that that kitchen facet was leaking, I tried several washers and that fixed it for a while. Then I decided to purchase a new one from Lowes and after 4hours of replacing the faucet it turns out the new one is just a bad if not worse than the old one. I will never set foot in that store again. When I spoke to the manager he told me he would give me a discount on a new faucet if I brought the othere one back. I can`t tell you how angry this makes nme.
View full review
3 comments
Anonymous
#424193

Let me guess, you bought the $39 special, right? Did the package say, 'Made In China'? Next.

Anonymous
#413159

I hope you realize that no matter where you go everything is made in China or some other overseas place. All you did was annoy the manager when you complained, he's probably glad you aren't coming back

Anonymous
#408804

I guess they will be closing the store without your business

View more comments (2)
Review
#287569 Review #287569 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes in Newark, New Jersey - Terrible customer service

I purchased a Samsung HE dryer From Lowe's of Eatontown, NJ on April 25 2010 along, with an extended service contract and it broke down October 5 2011. I called for service and was given an appt. for the following week with A@E Factory Service. They came on Oct. 11 replaced a belt and informed me the wiring harness was bad. They had to order the part and come back in 8 days Oct. 19. They came and replaced the wiring harness, still didn't work, they said it was the motor. They ordered the motor and gave me an appt. for Oct. 21, never showed up. I called and they said it was my fault they didn't show up because I didn't let them know the part arrived??!!?? They came 4 days later Oct. 25. Replaced the motor, still didn't work, said it was the computer, had to order gave me an appt. for 15 days, Nov 9. Replaced the computer, didn't work it isn't the computer it is the motor. WHAT!!!!!!!! They previously ordered and replaced the wrong motor component????!!!??? (These people couldn't diagnose a head cold) Tech just left I still have no dryer after 5 weeks. Calling A@E does me no good because they don't care that I'm dissatisfied. My hands are tied and I'm at the mercy of A@E. Every time I called they just said "I'M sorry, I understand" but did nothing to help me out. I asked to speak w/a manager and was told "No, he will just tell you the same thing I am." My next appt. is scheduled for Nov. 17. Shame on me for not throwing them out of my house 3weeks ago and buying a new dryer. Don't ever call A@E Factory Service, not even to change a light bulb!!!
View full review
1 comment
Anonymous
#374352

Lemon law. Take tje thing back.

Can't believe you haven't

Review
#273815 Review #273815 is a subjective opinion of poster.