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Lowes in Millville, New Jersey - Awful employees!

3.5
Details
Less than a year ago I bought a nice refrigerator at Lowes. Now I need a new washing machine. Found one on their website that would work for me so I went back to the store. As I walked into the appliance area, three salespeople are sitting at a desk talking about how customers keep coming up and interrupting them. I figured they were busy so I walked around looking for the washer I wanted. Within minutes the table was empty and all three guys were gone. I wandered the area but could find no one. About 15 minutes went by. There were other people walking around without any help. Finally one of the guys walked back in the area. An older woman looked at me and said, you were here before us. And I said "I hope I am not interrupting the sales people like I heard them talking before." The sales guy said "we were just joking". I said I did not take it that way. I said I have been waiting for someone and it should not have been this long of a wait. He said he was helping someone. I said I walked the entire area and no one was here. He said he did not like my attitude and would find someone else to help me. The woman said "you can't talk to a customer like that" and he said he could. I said I was going to Home Depot. And I did and bought a machine there. Never again will I go in a Lowes!
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1 comment
Anonymous
#1561312

Awful experience at Lowe's in Arlington Heights, IL. Purchased a fence with a "lifelong warrantee" that the store won't honor.

Fence was poorly installed and of poor quality. And, now they will no longer honor their warrantee. Their explanation? There is a new manager who is "unfamiliar" with "products sold under a different manager".

We have our receipt of purchase in writing and are now considering taking them to court.

STRONGLY advise everyone to avoid Lowe's. No wonder they are about to go out of business...treat customers this way and of course no one will want to do business with them....

Review
#1199165 Review #1199165 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Any of the appliance employees
Reason of review
Poor customer service
Preferred solution
Fire the guys in the appliance area... all 3

Lowes in Brick Township, New Jersey - Appliances Nightmare

2.5
Details
I took advantage of the Presidents Day sale for new Fridgidaire appliances. I have Frigidaire Gallery Series appliances and for the last 13 years have never experienced a problem, I just thought it was time to upgrade and the sale price was right. I purchased a Range, Over the range Microwave and a Dishwasher, all top of the line Stainless appliances. My order was placed on Feb 28th, the last day of the sale and I saved $650. Delivery was scheduled for March 10th. On Friday the 9th I called Lowes customer service and was told the order was ready to ship and I would recieve a call that night to schedue a time for delivery on Sat. the 10th. I did receive a call stating my delivery was scheduled for Sat. between 9 and 11. I had a local handyman come over and together we took out the old appliances and prepared for the new. Well, the next morning on the day of delivery, I get a call at 7am from the local Lowes that they dont have my Range and that it wouldnt be here for 7 to 10 days! Then he tries to sell me the floor model which I didnt want, I payed for a new range and thats what I wanted. After a few choice words, I cancelled my whole order, got an immediate refund and luckily was able to reinstall my old, reliable appliances! Thank God I didnt put them to the curb as im sure some scrap metal guy would have taken them! Anyway, a call to the LAME *** customer service number got me a "we are sorry" and a promise of a follow up call from the manager of the local store. No call so far!
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1 comment
Anonymous
#1483981

I work in lowes delivery an we don’t schedule 7 to 11 at my store and all stores if you look on your paperwork it will say something like 8 AM till 9 PM at my store we call customers day before and I’m day of delivery we call customers let him know we are in route 30 minutes sometimes an hour ahead of time so customer can be ready if customer needs a certain time we do our best to for fill that need

Review
#1211450 Review #1211450 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue
Loss
$400
Preferred solution
Somehow make good on the $400 I had to pay for taking my appliances out then having to reinstall them

Lowes in Trenton, New Jersey - Worst customer service

I ordered a yard cart that was on sale online . Said there was 1 at a local store for pickup .got conformation email for the order 2hours i receive a call from the local store in mt holly nj saying they dont have the yard cart and were cancelling the order when i called the customer service number the said they could have one shipped to me with a shipping fee of twice the price of the cart .ask if they could ship it to the store and i could pick it up there they said no its a clearence item ......but the were willing to ship it to me at twice the price .....what a scam!!!!!!!!!
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1 comment
Anonymous
#1576635

lowes.com's terms and conditions: Lowe's cannot and does not guarantee the accuracy or completeness of the Materials displayed on the Site, including, without limitation, prices, product images, specifications, dimensions, availability and services. The Materials may contain technical inaccuracies and typographical errors.

Products and services are the responsibility of the manufacturer and service provider, respectively and subject to the warranties offered by such manufacturer or service provider. ALWAYS read Terms and conditions on any website you purchase from.

Review
#1369831 Review #1369831 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Pricing issue

Lowes in Butler, New Jersey - I got conflicting information from 3 salespeople including the manager

This is regarding a screen door that I intend to install myself. I spent 1 hour with a salesman who told me I could order the item online for $20 less than in the store and have it shipped to my local store to pick up free of delivery charge in Butler NJ. He printed out all the information. Online it said it was not available at my local store. I called the store 7 times and was cut off or hung up on. one saleslady told me I could get the delivery charge refunded. when I called the manager told me that was not true. I would have to pay a delivery charge. i'll be shopping at Home Depot now.
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Review
#1307826 Review #1307826 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Customer service and poor communication with delivery
  • Phone call dropped 7 times
  • Inaccurate info rude manager
Reason of review
Poor customer service
Loss
$124
Preferred solution
Deliver product or service ordered

Lowes, Butler, NJ

2.3
Details
I've been waiting two weeks for an associate to call me back with an estimate for an installation. I can't get hold of anyone. This store is so bad they don't even answer the store phone. I even tried to call during the day at 10:30am and 2:30pm, you figure someone would be available during those times. Nope, just rings and rings. I contacted the corporate office to complain and they said the store manager would call me back in 24 hours and it's now been 3 days. Also, when you go in the store there is never anyone in the isles for assistance. You're pretty much on your own.
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3 comments
Anonymous
#1475928

Anonymous, Read what you write and try to spell correctly instead of being an ***

Anonymous
#1475621

If it's that hard to get an estimate so the can make the sale, just think how long it will take to get someone to do the work after they have your money.

Anonymous
#1475532

So you say there is never anyone in the isles to help? In a self service home improvement warehouse? How ODD!

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Review
#1247849 Review #1247849 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes Return Without a Receipt

3.3
Details
I bought a HDTV antenna about 2 weeks ago at Lowes. I couldn't get even one channel with the thing. I probably paid cash since it wasn't on my debit card. I try to use cash often to avoid the damn credit fraud which shuts my card down every so often. Rep enters all the info and spits out a stupid little receipt that says they can't accept the return without a receipt. Screw them. I shop in there all the time. I have so many receipts its a PITA to track them. So WTF do I do with a useless friggin antenna. I like to shiove it up their ARS! They might be surprised by the damage that can be done to merchandise in the store. Scratched sliding door glass, power tools with cut cords, etc. Just started to think of the things that could be damaged by a pissed off customer. I'll get my money back! Stupid friggin greedy business managers to decide that they don;t want to accept a return of a product only they sell. He who laughs last, laughs hardest! I'll be ROTFLMAO!
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10 comments
Anonymous
#1410433

The reason they won't accept your return without a receipt is that you have mad too many returns without receipts. Most stores limit returns without receipts because that's the only way thieves return the products they have stolen.

In the future hang on to your receipts till you are sure you are going to use the item, or in the case of more expensive products with a warranty, till the warranty has expired. Stores aren't responsible to babysit you and your record keeping.

Anonymous
#1409818

It's your own fault. If you can't keep track of a simple receipt or even use MyLowes (the training wheels equivalent for keeping your receipts) then you can't blame anybody but yourself.

Anonymous
#1408916

So you can't hold onto a receipt. The only person to blame is yourself.

Nobody cares how much money you spend there. You're gonna damage merchandise just because you can't be responsible enough to keep track of your own purchases?

That just makes them jack up the prices for everything else you buy. What a loser.

Anonymous
#1409018
@Snjhi

You’re an ***. They change policy and I’m stuck with merchandise! Screw them!

Anonymous
#1409132
@Ledguy

There's been no change to the return policy for over a decade. Nice try, loser.

Anonymous
#1409133
@Snjhi

You’re too stupid to argue with. Read the policy change they implemented before you stick your shlong in your mouth. Cant hear you!

Anonymous
#1408725

Who hurt you?

Anonymous
#1408748
@Anonymous

Lowes!

Anonymous
#1409005
@Ledguy

Wrong, you are the guilty.

Anonymous
#1409093
@Ledguy

Wrong, your own fault. Hopefully you will be arrested for property damage.

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Review
#1154033 Review #1154033 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Thoughts of revenge
Reason of review
Return, Exchange or Cancellation Policy

Lowes in Howell, New Jersey - Where's all your help

Stopped by lowes in Howell tonite on my way home for work, arrived around 9:40 pm. No one around to help, I went up front to the cashier, she paged Brian to the sprinkler head aisle, waited like an idiot for 10-15 minutes.........yup, you guessed it, no one ever came to help! It was almost closing time, and there was about 3 customers in the store. Saw employees walking around, but, no one there to help you!! I'll stick with Home Depot, always someone around to help!!! I could of hung out till closing ( another few minutes) to see if they wanted to go home they would had to help me but I was so disgusted I wouldn't waste another 5 minutes in that store! Bye Lowes.....hello Home Depot?
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2 comments
Anonymous
#1499556

Store closes at nine pm

Anonymous
#1479651

It was closing time. Get out.

Go home. You have all day to get your ***

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Review
#1253863 Review #1253863 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Manchester Township, New Jersey - Terrible

3.3
Details
After all the arguments with them I finally got my stuff but i actually had to call them numerous times and actually tell them i was going to channel 4 news than I received my bathroom vanity and other things within a half hour. But I shouldn't have had to go through all that aggravation.
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Review
#1253149 Review #1253149 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Problem with delivery

Lowes Corporate Not Responding

1.6
Details

Update by user Dec 11, 2017

Still no response from Lowes Corporate. Hard to believe this is such an effort to have someone return a call. I no longer feel like being reasonable with these people.

Original review posted by user Dec 11, 2017

Had issue with floor installation that caused us to cancel family dinner for 22 people. Was promised 3 times in 3 consecutive weekly phone calls that a Marketing Director, then a Regional Manager would DEFINITELY call me within 24 hours. The customer relations people I spoke to were - RJ, Joann, Kay B, and Jessica (who just kept me on hold until after 10min I hung up. My incident # is 1-18254663367 I received NO call from any of these managers and continue to be frustrated at their lack of response. I am about to go "public" with this abuse. Thought you should know.
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1 comment
Anonymous
#1509951

How long did it take you to receive your refund?

Review
#1146280 Review #1146280 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • Unprofessional management
  • Poor customer service from corporate - 800-445-6937
Reason of review
Poor customer service
Loss
$4300
Preferred solution
Full refund
Tags
  • Incompleted Contract
  • Broken Promise

Lowes in Manchester Township, New Jersey - It can't possibly get any worse

1.0
Details
In 69 years of life, I've never ever experienced customer service (if I dare to call it that) as poor as Lowe's. This branch was in Manchester, N. J. They sold me a refrigerator they didn't have in stock and weren't able to get for two weeks. I decided to deal with the inconvenience, but that was only the beginning. Long, long, long, long story short, I ended up screaming like a little boy at the general manager, assistant manager, appliance department manager and the delivery manager. No doubt I've lost a year of my life. Every one of them dropped the ball and would never return a call. Complete and total apathy. Nothing but lies and false promises from all of them. After suffering without a refrigerator for almost three weeks, they had me by more short hairs. I had to settle for a unit I didn't want and didn't initially purchase and never got so much as an apology from anyone. This is only the gist of a nightmare. I ended up with a (dented fridge), scratched door jams, scratched door casings and a chipped wall inside my house. At that point, I turned to the delivery (boys) and told them to leave the fridge and I would install it and hook up the ice maker. Just get the *** out of my house! Stay away from Lowe's. Talk around and you'll find a lot of pissed off people. I am now a Home Depot customer and find them far more helpful, responsible and pleasant. Do as you please! It's your journey.
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3 comments
Anonymous
#1407714

Home depot is no better. Read all about it at pissedconsumer.com.

Anonymous
#1407746
@Anonymous

Disagree. While there's no doubt that Home Depot fails at times, Home Depot has the business structure to actively deal with and address their failures.

From phone systems to call center infrastructure to training to a well crafted desire to create a positive customer experience, Home Depot has Lowe's beat hands down. Everyone (and every firm) makes mistakes and bad decisions. Everyone (and every firm) has a bad day or two. Nobody is perfect.

It is how those failures are addressed that makes the difference. Lowe's hasn't gotten there (yet?).

Anonymous
#1407692

Pissed off customer, then and now!

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Review
#1152948 Review #1152948 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Read my review
Reason of review
All of the above
Loss
$1070
Preferred solution
Let the company propose a solution