State: New Jersey City: Union Clear all filters (3 of 4839 reviews match)
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We ordered a wine fridge and it came damaged. Another delivery was sent to picked up the damaged wine fridge. They did come but did not come with a replacement. We were told for weeks we would get a refund. We never got it. I had to go to Lowe's in Union and speak to...
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Review
#1647036 Review #1647036 is a subjective opinion of poster.
2.4
Details

Update by user Jul 22, 2017

I consider this situation half resolved. I went in the store to get my money back.

I got one of the two purchases refunded and I am still waiting for the other one to show up on my card. This clownish operation would never happen at Home Depot I know since they have a...

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1 comment
rich1552
#1352548

My latest email. I keep getting different people.

Lowesdeliveryservices@lowes.com

12:43 PM (2 hours ago)

to me

Hello Ruth,

I sincerly apologize for the inconvience and frustrations that this has caused.

I have reached out to the store and spoke with Tahiv the service manager. He advised that you will be receiving the chairs on Saturday 7/22/2017. I aslo inquired about your refund he advised it takes 3-5 business days from the date the chairs were picked up for the credit to show to your account. Once againg I sincerly apologize for all the frustration that this has caused.

Please feel free to reach back out to us if you have any additional questions or concerns. Thank you, Anna rich f 1:27 PM (1 hour ago) to Lowesdeliverys. Dear ronda/alex/matthew/terry/anna lol What don't you get? Cancel the order and return ALL of my $700.00 plus NOW!!

I DO NOT WANT THE CHAIRS!!! Your store has no respect for you personally, or the position you hold. Otherwise I would have had my chairs weeks ago. Your office is impotent.

They have been laughing for weeks now. Even after I caught them lying to my face about being out of stock, and showed them 2 boxes, the same ones I saw when I placed the order, they do not take a customer seriously. The store has severe personnel issues. I am 65 and in all my years I have never encountered a more poorly run operation.

Today I stand in disbelief that you would think giving me another delay/date 2 days ahead would be appeasing to me after all that has occurred. Amazing indeed. You clowns have run out of time. Know where you will be in 5 years?

Research Sears and Kmart. Since more than 30 days have passed since placing this order, and the fact that you extorted the purchase price from me AGAIN and STILL failed to deliver, you can be sure I will begin actions against your company which will be quite punitive in nature.

Consider is your notice to escalate the matter into qualified hands. Failure to escalate this matter would indicate the level of detachment from reality all of you suffer from and will be quite costly to you in the end.

Review
#1076469 Review #1076469 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Poor follow through with orders
Reason of review
Problem with delivery
Loss
$700
Preferred solution
Deliver product or service ordered
This store is the worst! I will never spend another dollar in this store. I was kept waiting for more than 15 minutes to get help with 11 40lb bags of top soil (lifting onto cart and loaded into car). Had to ask for a manager before someone finally shows up. He puts...
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2 comments
Anonymous
#1281306

I spend two minutes looking for someone to assist me, and after I found him, another two minutes waiting until he fifinished socializing with his friend. It was about 9:20 am. Not too many people in this store at this time but they are just terrible with people

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Review
#834724 Review #834724 is a subjective opinion of poster.
Reason of review
Poor customer service

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