Contracted with Lowe's to put on new roof with lifetime warranty. The roofers only used 4 rolls of waterproofing instead of the 10 needed.
They put the shingles on wrong and did not flash around the 3 chimneys, one of which is leaking badly. You can see the photos of paint peeling and bubbling off the interior walls. They came back at the end of job and put 2 foot wide bands of black metal on our side white brick walls,bent the metal and wrapped it around to the front and back walls and glued it all on with thick tar. They also put this above our front door that had already been flashed.
The black metal was not in the contract or with the materials Lowe's delivered. The only reason this was done was for the roofers to charge an extra $1600 that was not in the contract. We have hired bonded legitimate roofers to look at our roof and most of them has said taking off all the totally unnecessary metal would be a huge undertaking as the tar will peel off the paint and possibly leave damage to the bricks. Our home is 100 years old.
They all have said it was installed improperly and that the whole thing needs ripping off and redone. I have brought this problem all the way to the CEO of Lowe's and have been fostered off on a man that has sent me a claim number and asked for my phone number only to call twice in 6 weeks. We have sent 3 letters asking for arbitration and have reviewed no response. Two of the letters were signature required so we know they were received.
Our home is a beautiful historic Dutch colonial that we have spent 3 years doing a total renovation of. The mess Lowe's has made with our roof destroys the beauty and us damaging our interior now. I have never ever had such horrible work done and have never gotten this kind of we have your money and we are a big corporation and we could care less about you as a consumer. We thought going through a large and what we thought was a reputable company was the smart decision.
Turns out to be the WORST decision we ever made. If you value your sanity and your home NEVER EVER trust Lowe's hardware to do even the smallest job.
Product or Service Mentioned: Lowes Roof Installation.
Reason of review: Bad quality.
Monetary Loss: $12.
Preferred solution: Full refund.
Lowes Cons: Horrible service, Shoddy work breach of contract.